CAM Bugs

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  1. Tab for fan speed control gone

    Since one of the recent updates (I think 3.5.0), the tab for the fan speed control is gone completely.

    Only Dashboard, Build, Games, Overclocking and Devices tabs appear on the left..

    Does anyone know how I get it back please?
    Many thanks!

    4 votes
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      2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

      We hope this issue has been resolved. The following ticket will now be closed due to this ticket being involved with our older version.
      Please update to our newest version (www.camwebapp.com) and see if you still exhibit the same behavior.
      If you do, please submit a new post or ticket by clicking on “Contact Support” on the right. Thank you.

    • Errors Server Return Value Without Message

      Trying to update adaptive curve and stuck at step 2 with a message saying after awhile "Errors server return value without message" now stuck without cooling, this is great. Would like help with maybe what to do?

      21 votes
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        9 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
      • warning 1909 cannot install

        cannot install CAM
        Warning 1909. Could not create shortcut CAM.Ink
        Verifty that the destination folder exists and you can access it

        1 vote
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          0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

          We hope this issue has been resolved. The following ticket will now be closed due to this ticket being involved with our older version.
          Please update to our newest version (www.camwebapp.com) and see if you still exhibit the same behavior.
          If you do, please submit a new post or ticket by clicking on “Contact Support” on the right. Thank you.

        • Cannot change the fan color

          Is it normal i just bought the hue+ with 2x 120fan and everything work I see that all is plugged but I Cant change the color or anything on the CAM app on my pc help plz

          1 vote
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            0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

            If you still have issues, please submit a ticket on support.camwebapp.com. Click on “Contact Support” on the right side.
            Please attach your error logs C:\Program Files (x86)\NZXT\CAM\Logs Thanks

          • "FPS" and "time" is too apart...

            I only use FPS and TIME in game ,,and they are too apart.. like following:

            60 FPS

            8:00

            1 vote
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              completed  ·  1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
            • DirectX End User Runtime keeps poping up

              DirectX End User Runtime keeps poping up even after installing it. It’s comes up every time I boot my PC and CAM starts. I also reinstalled CAM software as well and it still happens.

              3 votes
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                0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
              • Mouse Keys get inverted when CAM software Loads

                As soon as CAM loads in Windows 10 my mouse Keys get inverted.

                I have to go to the mouse settings to remove the checkmark on the "Switch Primary and secondary buttons" Option

                3 votes
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                  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                  We hope this issue has been resolved. The following ticket will now be closed due to this ticket being involved with our older version.
                  Please update to our newest version (www.camwebapp.com) and see if you still exhibit the same behavior.
                  If you do, please submit a new post or ticket by clicking on “Contact Support” on the right. Thank you.

                • Fans don't follow custom silent curve correctly. (Oscillation issue)

                  I have two 140mm Noctua IndustrialPPM 3000 RPM fans, and both oscillate between low and high power usage (visible on the total wattage) when the fan speed is set between 20% and 35-45%.

                  3 votes
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                    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                    If you are experiencing an issue where the fans connected to the Grid+V2 is constantly spinning up and down. Please check inside CAM and adjust the fan RPM to a higher value. This issue will usually occur on PWM fans as PWM fans require a certain RPM to be set to stabilize with the RPM speed. Since the Grid+V2 is voltage control it requires a certain voltage transfer to maintain a consistent RPM. Try setting the lowest point on your fan to to 30%-40% and see if the RPM stabilizes.

                  • fans and strips

                    cam dont rezognice my strips and ans anymore

                    1 vote
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                      0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                    • Hue+ profiles not working properly, due to Cam software.

                      hue+ profiles not working properly. The strips are working fine, I've tested them individually. When I change profile, only one strip would light up. The only 2 profile that works fine (all strip lights up) are candle and alternating. Other profiles, just one strip lights up. Hope you can fix this soon.

                      3 votes
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                        0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                      • Kraken X52 missing from CAM (Constantly need to remove NZXT USB hub from devices)

                        when will this be fixed? Every day i have to go into control panel and remove the NZXT USB hub. every time a new post gets open for this, NZXT just completes it. The software needs updated.

                        1 vote
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                          0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                        • tuning

                          No tuning

                          1 vote
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                            1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                            We hope this issue has been resolved. The following ticket will now be closed due to this ticket being involved with our older version.
                            Please update to our newest version 3.5.9 (www.camwebapp.com) and see if you still exhibit the same behavior.
                            If you do, please submit a new post or ticket by clicking on “Contact Support” on the right. Thank you.

                          • My aer rgb fan and my nzxt rgb strip even on the sync mode, the timing is still not in perfect harmony.

                            Please update your software so that it can make both rgb strip and aer fan sync and harmony in timing especially in pulse, fade and breathing

                            1 vote
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                              0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                              We hope this issue has been resolved. The following ticket will now be closed due to this ticket being involved with our older version.
                              Please update to our newest version 3.5.8 (www.camwebapp.com) and see if you still exhibit the same behavior.
                              If you do, please submit a new post or ticket by clicking on “Contact Support” on the right. Thank you.

                            • Ryzen 2700x

                              Ryzen 2700x reporting an idle temp in the 90's (C) but is really in the 30's (C). Launch day today, so just letting you know. Thanks. Had no problems with all same hardware on a 1700 before this upgrade.

                              121 votes
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                                38 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                              • cam load and then nothing

                                i click on the cam icon its loads and then i get nothing ,i drag the mouse to the icon and it shows me its running but i do not see anything ,when i turn off and turn on my pc its loads up fine tho its just when i exit it and want to go back into it

                                3 votes
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                                  0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                  If you see the CAM preview window when you hover over the task icon in your taskbar but the window doesn’t appear when you click on the icon. You might be experiencing an issue where the window is on a different “phantom” monitor.

                                  Try doing this, press on the CAM preview window when you hover over the task icon. Then click "Shift + Windows Key + Arrow Key (<,>) to return the CAM window to your usable desktop space.

                                • Grid+ v3 fans don't spin at all but cam detects the grid+ v3

                                  I have 5 fans connected directly to the grid+ v3 and none of them spin ever. Cam detects the grid+ v3 fine but still the fans never spin ever not even on boot up. I have tried 2 grid+ v3's with 2 different micro usb to usb 2.0 header cables but still the fans never spin. None of my fans exceed the 5w maximum at all. I don't know if this is a bug with cam or the grid+ v3. In cam the fans show 0rpm and 0watts. And when I try a micro usb to usb a cable my…

                                  3 votes
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                                    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                    If you are experiencing an issue where the fans connected to the Grid+V2 is constantly spinning up and down. Please check inside CAM and adjust the fan RPM to a higher value. This issue will usually occur on PWM fans as PWM fans require a certain RPM to be set to stabilize with the RPM speed. Since the Grid+V2 is voltage control it requires a certain voltage transfer to maintain a consistent RPM. Try setting the lowest point on your fan to to 30%-40% and see if the RPM stabilizes.

                                  • More bug checking please.

                                    just less buggy please. Love the aesthetic of your products but I regularly come across reviews which mention bugs and my own experience has not been without both bugs and RMA's.

                                    1 vote
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                                      completed  ·  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Detection problem

                                      Improve your app.. i cant find any of my nzxt devices on the software

                                      1 vote
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                                        completed  ·  0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Hi, on french translation there's a little error. Free space one harddrive is written: Gratuit For disk space, free in french is "libre"

                                        Hi, on french translation there's a little error.

                                        Free space one harddrive is written: Gratuit

                                        For disk space, free in french is "libre" from freedom not "gratuit" as a discount.

                                        11 votes
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                                          2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                        • CAM software reporting "Kraken fan is malfunctioning"

                                          I've searched and this has come up a LOT on this support site. I checked all of the advice given and nothing has helped.

                                          1) I get the notification "Kraken fan is malfunctioning" hourly from CAM.

                                          2) CAM shows the Kraken stats as having Fan RPM of zero (but shows the "fan speed" correctly. See screenshot:
                                          https://i.imgur.com/ExMxPat.jpg

                                          3) My system has been working fine for 2.5 years, but I just had to change my motherboard and now I get this issue.
                                          Kraken X61
                                          Motherboard: Gigabyte Z170 Gaming 7 v1.0
                                          I also have Grid+ v2 running all the case fans (including…

                                          1 vote
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                                            0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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