CAM Bugs

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  1. everytime i start up the cam software, it crashes.

    like the the title says, when i open up the cam software it crashes before i can enter my login info.

    4 votes
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      completed  ·  2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
    • Cannot uninstall CAM 1.2.2 or install CAM 2.0. I just get an installer error "There is a problem with this Windows Installer package. A prog

      Cannot uninstall CAM 1.2.2 or install CAM 2.0. I just get an installer error "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

      I have the latest .NET Framework too.

      14 votes
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        3 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • CAM 2.0 Overlay not showing up in GTA V PC edition

        How can I get the Overlay to work with GTA V. I really like it in other games. Shift + O doesn't seem to be working.

        7 votes
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          completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Cam Reading Package Temp, not CPU temp

          CAM seems to utilize the package temp instead of the actual CPU temp. According to AMD the package temp is an approximation designed for peak/load temps. It isn't accurate under 45C. It's not a huge deal but as I have a GRID+ it means that the fans are spinning much faster and louder than they need to be at idle and low temps. Would it be possible to have CAM alternate which temp it uses based on the CPU temp? Or allow us to decide?

          11 votes
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            4 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • CAM2 launch loop - GRID+ Detection issues

            Clicking CAM2 icon on launch menu - Windows asks for permission to launch - Permission granted - Cam icon appears in active programs icon tray and Cam icon on launch menu is highlighted and CAM is active in Task Manager. Click on cam icon to view the page and CAM re-demands system permission and relaunches - this loops continuously. SOLUTION right click icon in icon tray, choose "settings" force open cam2. PROBLEM 2: CAM2 stops detecting GRID+ - installing, reinstalling does not work. Unplugging reinstalling plugging in grid+ does not work. Obvious registry issue. Please solve your software I have…

            1 vote
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              0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
              completed  ·  kyle.hsieh responded

              Hello,
              Please try the latest CAM V2.1.11, and see if this issue is fixed.

              Thanks.

            • G19 display compatibility

              It would be nice to be able to configure an applet for the g15/g19 to show temps and other info. For us users that have a display on our keyboard it will be the deciding factor to choose CAM. I really like CAM but prefere Aida64 atm because of the compatibility with the displays.

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Thanks Maarten,
                We will look into adding this feature if there’s enough demand. This is not the first time we have heard this request so you may get your wish soon!

              • My gpu is no longer detected after upgrading to cam 2.0 / ASUS gtx 770 / Windows 7 Ultimate x64... was detected on previous version

                My gpu is no longer detected after upgrading to cam 2.0 / ASUS gtx 770 / Windows 7 Ultimate x64... was detected on previous version

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • NZXT account

                  Dear NZXT, i installed the new 2.0 cam client to my pc. I have an NZXT account, i can log in the following webpage:https://my.nzxt.com/my-account. But i can't log in the client in my pc. The error message is wrong email or password. I tried change my password, but it didn't help. Can you help me? I'm waiting for your answer! Best regards: Janos Auber

                  1 vote
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                    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                  • CAM Overlay comes back after restart

                    I have set CAM Overaly to be disabled but after I restart CAM it is again enabled.

                    3 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Turn off fans

                      Hello, I wish to be able to turn fans off altogether. I understand, due to hardware limitations, fans can't be controlled individually, however I have one fan plugged into my motherboard and I wish to be able to turn off the fans connected to my grid+ when silence is needed. Another feature I would love would be the ability to integrate fan control of my CPU and GPU fans and the fan connected to my motherboard to have total control. Love the product despite the low level of fan control. Thanks.

                      1 vote
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • No CAM overlay for some games, ie. Archlord 2

                        No overlay possible for Archlord 2 and a few other game titles.

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Thanks for letting us know. The overlay function is still in beta phase and we can’t guarantee support for every game. We appreciate the bug report though and will look into it.

                        • GPU not detected

                          MSI GTX970 Gaming not being detected by CAM software at all.

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Minimization removes taskbar icon

                            When i minimize CAM the icon is removed from the taskbar (application closed) but the process is left running. The only way for me to re-open the CAM window after minimization is to restart the process

                            3 votes
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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi Felix,
                              We are going to correct this function in an update. The minimize icon will minimize to Windows taskbar and the exit icon will minimize to tray.

                            • CAM 1 and 2.0 Windows 10 BSOD

                              Windows 10 technical preview 10049 still exhibits a problem with the CAM software (ever since 1.0) where a crash occurs when CAM is loaded. IN_PAGE_AREA cpuz_138.sys is the BSOD code. Just a heads up. I belive the CPUz_138.sys file needs to be updated since CPUZ was just updated to support windows 10 after causing a similar error.

                              6 votes
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                                2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                              • CAM Processor usage

                                I have a kraken x61 on an i7 5820K, and I can't describe how great this product is, being able to overclock to 4.5 ghz and having only a slight whisper while in full load. My problem is with the CAM software: the processor usage is always around the 8-16%, which is a lot for this beast of processor! It may not a big deal for the temperature, but it is for the power consumption, that goes up of roughly of 40W on my pc (I have a corsair link psu to monitor it)! I have the latest CAM 2.0…

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi Marco,
                                  That is very strange that you have this issue because I have a 5820K at home and the CPU usage is less than 1% on idle. I know we have had some compatibility issues with the new Corsair Link. Try uninstalling Corsair Link and see if you still see the issue.

                                • Cam causes some games to crash on launch. Also when I play BF3/BF4 it tells me to disable Origin overlay and msi afterburner and rivatuner.

                                  Cam causes some games to crash on launch. Also when I play BF3/BF4 it tells me to disable Origin overlay and msi afterburner overlay and rivatuner overlay.
                                  This software is supposed to monitor my pc and control my fans so why is it affecting my games and software???

                                  1 vote
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                                    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi,
                                    CAM V2 has a new overlay function that will show you in-game FPS and other essential PC info like temperature and load. You can disable this program by going into Settings >> Overlay Settings. However we have a bug currently where it will still display the warning messages. We are working on a fix to remove these messages if you have overlay turned off. Sorry for the inconvenience.

                                  • Kraken fan is malfunctioning error

                                    This is a new system that I just built, so other than it possibly being a hardware defect, I don't understand how I can be getting this error.
                                    I'm using a Kraken X61 with a Gigabyte Z97X-Gaming 5 motherboard. I've double checked all the connections, the pump is connected to CPU fan and powered through the power supply, and the two fans for the radiator are connected to system fan 1 and 2. Also the pump's USB power cord is plugged into USB 1.
                                    Sorry if I'm butchering some of this information, I've also only been getting these errors since…

                                    3 votes
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                                      4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      completed  ·  kyle.hsieh responded

                                      Please follow the steps listed below to assist you with resolving the issue.

                                      Step 1:
                                      Can you please make sure BIOS setting on your PC that correctly offer 12 volt to your KRAKEN
                                      Because some motherboard have auto adjust volt function that like 2 photos link:
                                      https://www.dropbox.com/s/e0yebsyu012d6j1/AboutBIOS_AutoAdjustVolt1.jpg?dl=0
                                      https://www.dropbox.com/s/zchb86u9ovq5cks/AboutBIOS_AutoAdjustVolt2.jpg?dl=0

                                      Please disable the auto adjust volt function of motherboard.

                                      Step 2:
                                      Please Change USB port between your Kraken and motherboard.

                                      Step 3:
                                      Please Reopen CAM 2.0 will be auto detect Kraken.

                                      Step 4:
                                      Please check this issue is solved or not

                                      Thanks & Regards.

                                    • Multiple problems

                                      -CAM crashing when attempting to load.
                                      -CAM only loads when I load Corsair link.
                                      -Grid no longer allows me to control fan speed and now only allows me to set fan speed at 0% and 100%
                                      -When I set fan speed at any percentage except 0%, it runs at 100%
                                      -CAM detecting my Corsair liquid cooler as Kraken without the option of removing the Kraken.

                                      6 votes
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                                        3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                        The new Corsair models actually use the same firmware as the Kraken because they are both mode by Asetek, a third party manufacturer. That’s why CAM thinks it’s a Kraken and why CAM is also crashing because there is a conflict with Corsair Link. If you have already set your Corsair Link mode for the H100i GTX then I would recommend turning off Corsair Link and using CAM for monitoring and overlay. As for the GRID+ issue we are looking into that and will have a fix soon.

                                      • Boot manager missing after CAM 2.0 install

                                        I just installed CAM 2.0 tonight and as soon as I had to do the required restart I came up with a missing boot manager on my computer. This is the only recent change on my computer so I'm attributing it to this. Everything on the system is just over a month old so it shouldn't be failing hardware.

                                        1 vote
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                                          1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Even when disabling the game monitor feature your software prevented Battlefield Hardline from going into full screen mode.

                                          ven when disabling the game monitor feature your software prevented Battlefield Hardline from going into full screen mode.

                                          8 votes
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                                            2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
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