CAM Bugs

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  1. 6 votes
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      1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
    • Cam not opening

      When I click on Cam, it gives me the error message saying the dependency service or group failed to start. After I close that message, Cam opens up, and before I get to do anything, a box pops up and says Cam stopped working. What do I do?

      10 votes
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        completed  ·  1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
      • Noticed that CAM software is messing with my BENQ XL2430T settings.

        Before it loads up everything is ok, but after all the settings are reset. This is so unfair.
        Also noticed that CAM takes a lot of my network usage..and i have 1Gbps. still debuging this problem to see if its real.

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Support For Nexus 7 Tablet

          I have Nexus 7 Tablet Running Android 5.1.

          When I go into Google play store and type in cam mobile it doesn't show up. The only why i can get to it is by adding it to my wishlist through my computer then on my tablet i can view my wishlist and get to the cam mobile page were it then say not compatible with my device and also says designed for phones.

          4 votes
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            2 comments  ·  Flag idea as inappropriate…  ·  Admin →
            completed  ·  fan.ding responded

            Hi Devin,
            I am not having this issue with my Samsung Galaxy Tab Pro 8.4". Are you still having this issue with the Nexus 7?

          • Grid+ On cold boot fan speed is 100% and wattage is through the roof.

            When I cold boot my computer the fans run at 100% and don't stop. I can set them to 0% and they will turn off but anything above that and they run at 100%.
            Also if I unplug the Grid from the USB header and plug it back in while the computer is running then the fan speed goes back to normal. I can then reboot the computer as many times as i want and everything is fine. But if i shut it down the problem comes back and i have to unplug it from the USB header again.
            Using…

            32 votes
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              6 comments  ·  Flag idea as inappropriate…  ·  Admin →
              completed  ·  fan.ding responded

              Hi everyone,
              This is the same issue as our other thread so I’m consolidating the threads. We should know by end of this week when the new units will be ready. Then you guys can all submit RMAs.

            • Blue Led stays on when led color is changed to yellow or orange

              Tried to set the LED to Orange and Yellow, but the blue led stays on and makes them green. Any Idea why?

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                completed  ·  kyle.hsieh responded

                Hello,

                It seems like the LED part in the hardware is bad.
                Please take a picture for the issue.
                Send the picture to “kyle.hsieh@nzxt.com” with simply description for your issue.
                Thanks.

              • CAM not opening

                When trying to open the Cam software from the hidden icons tab, I get this message: "Unhandled Exception has occurred in a component in your application. If you click Continue, the application will ignore this error and attempt to continue.

                1 vote
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                  completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • NZXT CAM software crashes on launch

                  NZXT CAM software crashes on launch

                  Running v2.1.1

                  Crashes before I can even sign in and do anything

                  1 vote
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                    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                  • The fans are running at top speed always

                    The fans are running at 100% speed always, no matter in what profile they are ( silent, performance or manual mode ). CAM shows that they are running at 40%, but thats false.
                    I need a little help here.
                    Thanks

                    66 votes
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                      49 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      completed  ·  fan.ding responded

                      Hi everyone,
                      We just confirmed with the factory that it will take about a week to fix the issue and another week for shipment to our warehouse. We will then ship out the new, fixed GRID+ to everyone that has a defective unit. This means that you can expect to get your new units around early July. Please submit a RMA now: http://nzxtrma.rmaportal.com/. Just mention that you have a defective PID controller. You do not have to ship your old unit back. Again, we are really sorry for the inconvenience this issue has caused and hope that you will be happy with your new GRID+ units in a few weeks.

                    • Cam overlay shows Fan header 1 Instead of CPU Fan header for CPU fan speed.

                      Im using a Kraken X61 and its working properly. I have the pump plugged into the CPU fan header on a Asus VII Gene motherboard.

                      When I enable the CAM overlay in games the cpu fan info is being pulled from Fan header 1 on the board instead of the CPU fan header.

                      1 vote
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        completed  ·  fan.ding responded

                        Hi Roy,
                        We have a new update this week that will correct this issue.

                      • Cant uninstall and is making PC slow and has messed up my harddrive

                        Harddrive files are now only showing cam files not my own which i seem to have lost. CAM does not even start so i am uninstalling it and now not even that works. My pc is now slow and some of the shortcut symbols have gone. I have not changed anything else but downloaded cam.

                        2 votes
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                          3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          completed  ·  fan.ding responded

                          Hi
                          1.Restart PC
                          2.Try to uninstall CAM from control panel or CAM installer

                          Do you ever run CAM after you install it?
                          CAM wouldn’t remove the other shortcut.

                          Please let me know if you have same issue

                          Thanks

                        • cam version 2.1 not detecting GPU

                          cam version 2.1 not detecting GPU Temp & Load of gtx 780. older version were working fine.
                          using window 64 bit, i7 processor with 16 gb RAM & gtx 780

                          8 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Fan RPM not reported correctly (AMD)

                            So on CAM 2.1 the Fan RPM is not picked up what so ever. I have it installed correctly into the first and second fan headers that come with the Kraken x61 but no matter what I use I get no fan RPM. Some have said this is an issue with CAM and AMD.

                            Asus Sabertooth 990FX Rev.1
                            AMD FX 8350
                            H440 Case
                            Kraken x61

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              completed  ·  kyle.hsieh responded

                              Hello,

                              Please go to CAM folder, find “FlowRecord-DetectKraken”, “DataHistory-Minute”, “hwinfo.hwt” files, then send the files to “kyle.hsieh@nzxt.com” with simply description for your issue.
                              Thanks.

                            • iPhone sync doesn't work

                              When my computers loaded with the application open, I press the refresh button on the app and it says the information from like 9 days ago, it doesn't sync with an iPhone properly

                              1 vote
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                                0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                              • CAM freezes/crashes when clearing too many notifications.

                                In addition to the disconnecting GPU fan issue with CAM's notification system, I noticed two bugs.

                                1. I cannot uncheck the the disable notifications box once it has been checked unless I reset the notification settings.

                                2. If the notifications build up too much (in my case because of the aforementioned notification issue) then clearing all notifications can result in CAM freezing and/or crashing.

                                CAM version 2.1.0

                                3 votes
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                                  0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                  completed  ·  fan.ding responded

                                  Hello,
                                  Is this issue resolved with the latest CAM update?

                                • GridRevA(Com4) is experiencing voltage fluctuations.

                                  Grid+ is showing 0 Watt,s 40% fan speed. My fans with LEDs are constantly blinking on and off on silent mode for no reason and I can hear it going on and off. I've had this for 3 weeks now and it does what I need it to do. This even happens on performance mode, currently I manually turned off all my fans, 0% speeds, to stop this issue. Any information NZXT?

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    completed  ·  kyle.hsieh responded

                                    Hello,
                                    The hardware is bad, the LED should not be blinking, it should be light ON constantly.
                                    Please go RMA process forthe Grid+.
                                    Thanks.

                                  • fan rpm

                                    fan rpms not shown on cam

                                    4 votes
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                                      5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      completed  ·  fan.ding responded

                                      Hi Andrew,
                                      Did you connect the Kraken fan header to the connector coming off the pump?

                                    • CAMFPS using 20% cpu even though it is disabled

                                      The program CAMFPS is using 20% or higher CPU resources even though I have the overlay disabled.

                                      5 votes
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                                        6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        completed  ·  fan.ding responded

                                        Hi Matt,
                                        CAMFPS will use a lot of CPU load as the game is initiating. After about a minute it should come down below 1% to negligible values. Can you let me know if this is happening?

                                      • install

                                        keep trying to Install CAM 2.0, but every single tiime I try it tellss me that I am missing the cam_installerv1.2.4 file, I had previously uninstalled CAM, I am assuming a file was left behind, but I have been unable to that leftover file, please help?

                                        4 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Cam Crashes when under Load

                                          When I put my CPU under load from Intel Burn Test (To test my overclocks) CAM crashes.

                                          This is a pain because CAM is the fan controller for anything connected to the Kraken's fan headers. If CAM goes out then they won't budge.

                                          Running the fans at 100% constantly is NOT going to happen because the fans it comes with are LOUD.

                                          It's only CAM that crashes too, all other apps remain completely untouched and unharmed.

                                          Running latest version of CAM as of April 21, 2015.

                                          3 votes
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                                            0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
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