CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. Fortnite overlay not working win 10 3.5.90

    I tryed to use overlay with fortnite because i wanted to see how my cpu stood up, but i tried and it didnt work ive tried directx but it wont download what do i do

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    The overlay requires DirectX Runtime to be installed.
    Please install DX Runtime and then restart your PC and see if the overlay works. The link below will take you to the download site for the installer.
    https://www.microsoft.com/en-us/download/details.aspx?id=35

    Also make sure that you have tried manually enabling the overlay with the short keys (Shift + O). These shortcut keys can be changed from settings in CAM as well.

    If the instructions above does not work please let us know which games the overlay is not working on.

    Also, some games have an anti-cheat mechanism which can sometimes conflict with the CAM FPS overlay. We are currently working to fix this issue with many companies, but it is a process which takes some time and communication between the developer and NZXT.

  2. CAM devices have not been detected for months...

    I'm starting to regret buying my NZXT CAM more and more every day... It has been months since I have been able to control them. They are just not being detected by the software. I've reinstalled different versions of CAM way too many times and rebooted my PC, but just NOTHING helps. Yes I have the latest version 3.5.90.
    I wish I had never updated from CAM 3.2 and never updated the firmware, everything worked fine in late 2016, but after that it became worse and worse and more features started disappearing.

    Please tell me that there is a remedy…

    30 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    25 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Exalerion, I have emailed you several times trying to schedule a call with one of our devs but have not received any reply.

  3. CAM still not working.

    CAM still not working, latest version. Been like this for 1 week. Kraken is not found. I can't change fans speed, light, nothing. I don't see any updates, nothing. Should i burn my kraken and buy something else?

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, here are some troubleshooting tips.
    If you are using a Kraken X42/X52/X62/X72 and CAM is not detecting the device. You can try these troubleshooting steps.
    Please go to the Devices Page and select “Detect Devices”
    Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
    Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.
    If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a mini to regular USB cable and route it to the back of your case to…

  4. FPS overlay not working in world of warcraft , jurrassic world : evolution , the division , ghost recon : wildlands , pubg......... fix this

    FPS overlay not working in world of warcraft , jurrassic world : evolution , the division , ghost recon : wildlands , pubg......... fix this horrid bit of software

    2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    5 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    The overlay requires DirectX Runtime to be installed.
    Please install DX Runtime and then restart your PC and see if the overlay works. The link below will take you to the download site for the installer.
    https://www.microsoft.com/en-us/download/details.aspx?id=35

    Also make sure that you have tried manually enabling the overlay with the short keys (Shift + O). These shortcut keys can be changed from settings in CAM as well.

    If the instructions above does not work please let us know which games the overlay is not working on.

    Also, some games have an anti-cheat mechanism which can sometimes conflict with the CAM FPS overlay. We are currently working to fix this issue with many companies, but it is a process which takes some time and communication between the developer and NZXT.

  5. h700i leds not turning on (NO HUE)

    My stock led strips that came installed in h700i case will not turn on. they are plugged in and detected in CAM software. Please help!

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, sorry for the inconvenience you are currently experiencing.

    If you are using a Smart Device and CAM is detecting the device but the LEDs on the strips do not light up or is lighting up in abnormal colors.
    Please be sure to check if all the strips are properly aligned. The arrow on the connection cable should be pointed to the 5V on the strip. If you are using any extension cables please check those as well.
    Please try each strip individually and see if any of them are defective. Exit out of CAM, then unplug all the strips from the Smart Device. Then plug one strip into the Smart Device and start CAM. Check and see if the strip appears in CAM and the LEDs can be controlled. Repeat this for all the strips. If the strips are the issue, please contact our support team over

  6. Lighting and Fan tabs are gone from CAM app.

    This is how it looks https://imgur.com/a/EsWOvm6

    I cant control the fan speed anymore and is now stuck at a minimal speed. It causes my cpu to heat up quite fast. this app was good a while ago, but after the update has gone bad.

    any idea on how to fix this guys?

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello J, sorry for the inconvenience you are currently experiencing.

    If the lighting and fan tabs are not showing up, it’s because CAM is not detecting them. Try going to the Devices tab and pressing on Detect Devices. If this does not work, try disconnecting and reconnecting your fans or changing the cables. Finally, if this does not work either, please send us your PC specifications, including OS and Hardware, and the Logs which you can find in the following places so we can verify any logged issues:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    Thank you for your cooperation and time.

  7. h400i rgb strip problem

    Only one led works in the given led strip and it only shows green

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Kingston, sorry for the inconveniences you are currently experiencing.

    Here are the possible solutions that have been provided to me.

    Smart Device LED Strips
    If you are using a Smart Device and CAM is detecting the device but the LEDs on the strips do not light up or is lighting up in abnormal colors.
    Please be sure to check if all the strips are properly aligned. The arrow on the connection cable should be pointed to the 5V on the strip. If you are using any extension cables please check those as well.
    Please try each strip individually and see if any of them are defective. Exit out of CAM, then unplug all the strips from the Smart Device. Then plug one strip into the Smart Device and start CAM. Check and see if the strip appears in CAM and the LEDs can be controlled. Repeat this

  8. Calibration

    Stuck on stage 2:calibration.
    No error given. Tried few times.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Good morning, we are sorry for the inconvenience you are currently experiencing.

    We were unable to reproduce your current issue in our test machines, so I’d like to ask you to please reinstall CAM using the latest stable version, which you can find here:
    https://camwebapp.com/


    Before installing, please fully uninstall the previous version of CAM, then delete the folder from C drive >> Program Files >> NTXT, and restart the computer before installing this one.
    *

    In the case it does not fix the problem, please send us your PC specifications, including OS and Hardware, and the Logs which you can find in the following places so we can verify any logged issues:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    Thank you for your cooperation and time.

  9. NZXT Aer RGB Fan Lights (Please Help)

    Hello, I have 2 Aer RGB Fans 120mm and I tested them out of my pc and they worked fine with the CAM software after doing Firmware Updates. After that I put them in my case installed them correctly and they didnt work at all. So I took them out and tested only one of them. Now I have a problem where when I turn on my pc the one fan is lit up white and right when CAM loads in it turns off and it wont let me change the color or anything to it. I have already tried…

    2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Caiden, sorry for the issues you are currently experiencing. Here are the solutions provided to me from our development team at the moment:

    Please try each fan individually and see if any of them are defective. Exit out of CAM, then unplug all the fans from the HUE+. Then plug one fan into the HUE+, and start CAM. Check and see if the fan appears in CAM and the LEDs can be controlled. Repeat this for all the fans. If the fans are the issue, please contact our support team over at https://www.nzxt.com/customer-support to look for replacement fans. Please state how many fans you have that is defective.

    Also try using a different connection cable to connect the fans to the HUE+. The connection cable can sometimes cause issues as well. If the fan connection cable is the issue, please contact our support team over at https://www.nzxt.com/customer-support

  10. 100% load on startup

    100% load on startup
    I thought my gpu is dead after booting up to windows, ui is so laggy. I thought my ssd is dead too though I checked cam and it showed 100%gpu load on bootup but not on task manager. No gpu intensive apps where not running at the time. So I decided to uninstall it and reboot and it did it. No more ui lags like moving the mouse pointer shows lag, refreshing shows lag, etc.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Ezequiel, would you please send us your PC specifications, including OS and Hardware, and the Logs which you can find in the following places so we can verify any logged issues and run tests with a similar setup?

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    Thank you for your cooperation and time.

  11. settings upload failed / vers. 3.5.9

    CAM keeps spaming "settings upload failed every 5 sec. with

    vers. 3.5.9

    8 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  12. Fans shut off when cam opens

    I have a h700i case that I recently built in. I installed the cam software, and ran the benchmark tests and everything. I noticed though, that every time cam is opened now, all of my case fans shut off. This is a very big issue, as my cpu overheats, and I cannot continue. Please respond with reasons of why this happens.

    7 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    5 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please update to the latest CAM software (currently 3.7.0, found here: http://camwebapp.com/download/).

    I’d also suggest uninstalling the previous version first before installing 3.7.0.

    Once the program is updated, please verify what setting you currently have in the cooling tab and try changing it to be fixed 100% or Performance and let us know if the fans react to this. (It is possible that your fans shut off because the setting could be in Silent). If this is not the case, please let us know so we can get in touch with you via Email so that you can send us the logs.

    Thanks.

  13. "Please download or Update to latest CAM and Login on your PC for using your Android App"

    Android app is up to date, and I am logged in, yet this is all I can ever get :( Tried on several phones, same thing

    46 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    14 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    Good afternoon, sorry for the inconveniences you are experiencing with your CAM mobile. The login is currently very slow, we are working on fixing this as soon as possible.

    A few weeks back we had an issue where you could not log in at all, but that has been fixed already. If you have a different issue, please let us know so we can verify as well.

    Thank you for your cooperation.

  14. CAM doesnt not install I WANT a REFUND !!!

    PLEASE give third part software control as this CAM does not install

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, thank you for contacting CAM support and sorry for the inconveniences you are experiencing at this moment.

    If you see a message that says “There is a problem with this Windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.”
    Try installing Microsoft’s Diagnostic Tool to help you with the installation/uninstallation of CAM
    https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed. Then try reinstalling CAM again after.

    If you are stuck on the “Preparing Files For Removal” page during installation:
    1. Open the task manager
    2. Find the process called cmd.exe *32
    3. End that process
    The installation should pick up again, if not try relaunching the installer again.

    For any other issues you can also try installing an external uninstaller (IOBit Uninstaller) http://www.iobit.com/en/advanceduninstaller.php to do a clean removal of CAM from your PC. Then try reinstalling CAM again after.

    If the…

  15. No device detected

    You're shity soft don't detect my x62, the detection was blocked at 70%,
    and he's crashing when i launch a stress test with occt or aida or anything put my temps 60+

    Using kraken X62
    Gigabyte z77 ds3p last bios
    Windows 10 64b

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Good morning, thank you for contacting CAM support and sorry for the inconvenience you are currently experiencing.

    Could you try changing the USB cable and see if that helps?

    In the case it does not fix the problem, please send us the Logs which you can find in the following places so we can verify any logged issues:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    Thank you for your cooperation and time.

  16. I have a simple solution for NZXT

    Just instantly fire CAM software development team and recruit a new one if you don't want to lose more customer, seriously!
    Best Regard!

    1,799 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    73 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, if you have updated to 3.6.6 and are still having issues with your hardware or software, please open a new ticket and provide us with your logs so we can review what is happening.

    Please try to be as descriptive as possible concerning what you consider to be working incorrectly, by specifying what hardware you have and what it is not doing which it should be doing.

    This helps us greatly while trying to replicate the errors to verify why they are happening.

    Thank you.

  17. Kraken x61 not detected v3.5.80

    my X61 was detected by cam fine when I origionally built my system in 2014 with windows 7. Upon doing the free windows 10 upgrade cam still had no issues detecteding the x61. I have however done a complete fresh reinstall of windows 10 and CAM will now not detect my x61, the device manager finds the 690LC however will not let me update/install a driver.

    22 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    7 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, sorry for the inconveniences you are experiencing with our software.

    If you are using a Kraken X31/X41/X61 and CAM is not detecting the device. You can try these troubleshooting steps
    Please go to the Devices Page and select “Detect Devices”
    Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
    Go into Control Panel and click on “View Devices and Printers” then remove the 690LC/Asetek Driver/Unknown USB Device and restart your PC. Then check CAM again.
    If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA on the unit.
    If you do not see any these devices then that means that…

  18. 3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Good afternoon, please update to 3.6.5 and if your issue continues to occur, provide us with your program logs so we can verify why this is happening. Thank you.

  19. Kraken X52 ring doesn't change color

    Hello, I have an issue with my Kraken X52, the ring doesn't react with the cam software.
    When I choose a color for the ring nothing happens and the ring stays in blue.
    No issue with the logo it's working fine.

    What I have to do to change the color of the ring ?

    Thank you

    13 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    18 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Anonymous, if you don’t have a ligting tab, it’s possible that CAM is not detecting your Kraken. Please try these troubleshooting steps to see if this fixes your issue:
    If you are using a Kraken X42/X52/X62/X72 and CAM is not detecting the device. You can try these troubleshooting steps.
    Please go to the Devices Page and select “Detect Devices”
    Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
    Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.
    If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came…

  20. CAM Keeps popping up the error "Upload setting had failed"

    It says "Upload setting had failed" "Please try save your component setting again" multiple times a minute. This happened after uninstalling and reinstalling the latest version of CAM after an update failed, Version 3.1.71.

    62 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    50 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Please update to version 3.6.7 by downloading from here: https://camwebapp.com/download/

    I’d suggest uninstalling the previous version before installing the new version as a clean install rather than updating it.

    Please let me know if the issue is resolved after this.

    Thanks.

  • Don't see your idea?

CAM Bugs

Categories

Feedback and Knowledge Base