CAM Bugs

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  1. Loading at startup stays 0% v3.5.30

    Loading at startup always stuck at 0%, need to close it from the taskbar and relaunch the app, then it works. I`ve tried to reinstall but the issue still exists.

    301 votes
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      99 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
    • 50 votes
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        18 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
      • 3.5.0 Is a downgrade

        Nothing works properly, the UI looks like a complete ghetto'd downgrade from the previous version, the lighting configuration that I had saved is now gone, all my lighting files that I have saved are gone as CAM failed to upload the files. Hue+ still doesn't show up in CAM although this is probably because the cable that is included is garbage and does not work half the times. Please don't say that you are working on it and never fix any of the issues that the users are having. Actually get to fixing things and give us updates on whats…

        935 votes
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          28 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

          Hi there,

          Thank you so much for the feedback and support. We understand that when we make changes to the client it may not be the most favorable for every user in our server but we are constantly trying our best to appease and implement the features that are requested. We do thank everyone for their time and effort to help create a better software.

        • My Hue+ and Kraken x62 are even not detected in Devices and Printers.

          I connected them by a NZXT Internal USB Hub (2.0 port). They are all lit with white colors. I tried to reinstall drivers by reinstalling CAM multiple times, but it didn't work. Help!!!

          287 votes
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            99 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

            If you are using a HUE+ and CAM is not detecting the device. You can try these troubleshooting steps.

            Go to Control Panel and click on “View Devices and Printers” then remove the MCP2200 device or any Unknown USB Device. Then restart your computer and check CAM again

            If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a micro to regular USB cable and route it to the back of your case to test this issue. If the cable is the issue, please contact our support team over at https://www.nzxt.com/customer-support to look for a replacement USB cable.

            Turn off your PC, then try using a different USB 2.0 port on…

          • Stuck at calibration Step 2

            Stuck at calibration Step 2, when calibration is complete at Step 2 it goes to calculating and then the following error pops-up "Errors - Server return value without message" What does this mean? Cannot continue to step 3 so I can never set up my fans, Tried reinstalling cam 3 times also rerunning the calibration 5 times, still the same thing.

            65 votes
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              38 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
            • Icon for overclocking and controling the fan speed of GPU gone??

              As of yesterday, the icon on the side menu of my CAM soft for overclocking and controling the GPU is gone! It worked great until now. I tried reinstaling CAM but it still doesnt show. The GPU monitornig works its just that the menu for controling the fan and overclocking of the GPU is gone. Ideas?

              25 votes
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                6 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
              • Cam wont open after the new update

                Cam wont load , when i check task manager I see CAMFPS 32bit and Cam 32bit but nothing opens up where can I download the previous version.

                I uninstalled restarted and re installed and restarted a few times nothing works

                141 votes
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                  104 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                • Restart re-enables overlay.

                  I am on version 3.5.50

                  Every time my pc turns on I have to manually disable the FPS overlay.
                  Every restart switches it back on.

                  37 votes
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                    15 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                  • Another BROKEN!!! Update

                    Once again NZXT has rolled out a new update and once again u have broken it. GRID has completely failed none of my fans are working, the system update has stopped all my fans spinning. I am unable to game or do anything too intense wtih my PC due to it now getting hot with little air flow. WTF are u doing? Would you like the bill for me PC when you break it?

                    10 votes
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                      9 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                      We hope this issue has been resolved. The following ticket will now be closed due to this ticket being involved with our older version.
                      Please update to our newest version (www.camwebapp.com) and see if you still exhibit the same behavior.
                      If you do, please submit a new post or ticket by clicking on “Contact Support” on the right. Thank you.

                    • android app wont log in

                      I've got the newest version of Cam installed on my desktop pc. Version 3.3.5 updated august 11 2017. I've had an account for a year/possibly two but haven't used the system its installed on for a while.

                      Just updated and installed the android app, expecting to log in I get the following error

                      Login Failed
                      Please download or update to latest CAM and login on your PC for using your android app:
                      Then the download url

                      I've installed the CAM app on an iPhone as well and this works without any trouble

                      213 votes
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                        65 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi there, we just released a new android app today. Please install the latest version from your play store on your android device.

                      • Cpu fan n/a

                        Just updated to the latest cam software but issue saying the the cpu fan speed is n/a but before updating it was fine also I've checked the mother board and that says it's on and even checked corsair link that also says it's on

                        159 votes
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                          112 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                        • H700i Smart device not detected in CAM software

                          Hi,

                          After updating the CAM software now CAM is not able to detect the smart device to control fan speed. lighting. etc. I have HUE+ installed and it is able to detect it just fine.

                          Please assist

                          19 votes
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                            7 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                            If you are using a Smart Device and CAM is not detecting the device. You can try these troubleshooting steps.

                            Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.

                            If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA on the unit.

                            Try shutting off your PC, then plug the USB cable to a different USB header on your motherboard.
                            This is to check if the USB port on the motherboard is working correctly.

                          • Can't log in - "could not establish a connection. Please try again later."

                            I can't log in. I can on other computers, but no on this one: my main on. please, please fix.

                            588 votes
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                              261 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi there, the servers should be back up now. Try logging into CAM again. Thank you everyone for the patience!

                              If you still have issues, can you submit a ticket on support.camwebapp.com? Click on “Contact Support” on the right side.
                              Please attach your error logs C:\Program Files (x86)\NZXT\CAM\Logs Thanks

                            • Just updated to 3.5.50 and it was supposed to stop freezing at 0%

                              But no. Still at 0% at launch. Also as soon as I open CAM window the CPU temp skyrockets 25C plus and the fans start spinning like crazy.

                              16 votes
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                                7 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                              • SSD and HDD not showing up in dashboard

                                My storage devices no longer show in the dashboard after latest windows update. Cam v 3.5.0

                                9 votes
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                                  9 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi there, try restoring the performance counter registry settings.

                                  First close CAM

                                  1. Go to Start, type”cmd”.

                                  2. Right-click on cmd.exe and choose ‘Run as administrator’.

                                  3. Type “lodctr /r” and press enter.

                                  You will then get the message ‘Info: Successfully rebuilt performance counter setting from system backup store’.

                                  Then restart your PC and see if your drives are detected properly.

                                • Fully Offline mode for CAM (PRIVACY)

                                  "nzxt launched a new thing called bld (http://letsbld.com/) and now its obvious where all the CAM datamining went to. we all provided data (without our consent) for a service that nzxt of course makes money on."

                                  "Per (MULTIPLE) previous requests which was claimed to be "resolved," yet it is not:
                                  (
                                  http://support.camwebapp.com/forums/252256-cam-bugs/suggestions/18039109-provide-offline-mode-for-cam?tracking_code=32a4364a67b73d2c130831061e16f03b
                                  )
                                  http://support.camwebapp.com/forums/252939-ideas/suggestions/10987476-offline-mode

                                  That is not OFFLINE mode, GUEST mode shouldn't be broadcasting. Please resolve it.

                                  The log I have has over 10,000 intrusion attempts made by CAM alone. I will not unblock the software as it absolutely does not need network access to your servers.

                                  The…

                                  701 votes
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                                    40 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                  • this software is stressful

                                    the NZXT hardware is impeccable, now your software does not deserve to ruin equipment as beautiful as this .. every new update of this program is worse, it is never stable. There is always something that does not work, now it does not start with windows anymore, once it was playing with it closed, my CPU reached 158F and the coolers were not spinning according to. How difficult is it to synchronize with the LEDs in this program? nothing works and I'm all up to date Sincerely I'm leaving NZXT because of this software crap, I'm tired!

                                    57 votes
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                                      11 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                    • cryorig

                                      I've got Cryorig H7 Quad Lumi and Hue+ Led Strips.

                                      Why can't I change the colors that i want when both H7 and Hue+ are in SYNC Mode?

                                      1 vote
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                                        4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Android app issue

                                        The Cam android ap is not displaying pc information when logged in for phone

                                        21 votes
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                                          1 comment  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                                        • lighting not working after new update

                                          newest CAM update doesnt work with my HUE+ lighting. Cant change colors, cant change modes, and every color i pick changes itself to blue. the add color option does nothing.

                                          58 votes
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                                            6 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi there, judging from the post you seem to be in the Sync Mode.

                                            Please try selecting the individual devices in the lighting page and that should allow you to make changes to the LED settings.

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