CAM Bugs

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  1. Loading at startup stays 0% v3.5.30

    Loading at startup always stuck at 0%, need to close it from the taskbar and relaunch the app, then it works. I`ve tried to reinstall but the issue still exists.

    301 votes
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      98 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
    • My Hue+ and Kraken x62 are even not detected in Devices and Printers.

      I connected them by a NZXT Internal USB Hub (2.0 port). They are all lit with white colors. I tried to reinstall drivers by reinstalling CAM multiple times, but it didn't work. Help!!!

      256 votes
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        93 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

        If you are using a HUE+ and CAM is not detecting the device. You can try these troubleshooting steps.

        Go to Control Panel and click on “View Devices and Printers” then remove the MCP2200 device or any Unknown USB Device. Then restart your computer and check CAM again

        If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a micro to regular USB cable and route it to the back of your case to test this issue. If the cable is the issue, please contact our support team over at https://www.nzxt.com/customer-support to look for a replacement USB cable.

        Turn off your PC, then try using a different USB 2.0 port on…

      • Cam wont open after the new update

        Cam wont load , when i check task manager I see CAMFPS 32bit and Cam 32bit but nothing opens up where can I download the previous version.

        I uninstalled restarted and re installed and restarted a few times nothing works

        141 votes
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          99 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
        • Restart re-enables overlay.

          I am on version 3.5.50

          Every time my pc turns on I have to manually disable the FPS overlay.
          Every restart switches it back on.

          37 votes
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            15 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
          • android app wont log in

            I've got the newest version of Cam installed on my desktop pc. Version 3.3.5 updated august 11 2017. I've had an account for a year/possibly two but haven't used the system its installed on for a while.

            Just updated and installed the android app, expecting to log in I get the following error

            Login Failed
            Please download or update to latest CAM and login on your PC for using your android app:
            Then the download url

            I've installed the CAM app on an iPhone as well and this works without any trouble

            213 votes
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              64 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →

              Hi there, we just released a new android app today. Please install the latest version from your play store on your android device.

            • Cpu fan n/a

              Just updated to the latest cam software but issue saying the the cpu fan speed is n/a but before updating it was fine also I've checked the mother board and that says it's on and even checked corsair link that also says it's on

              159 votes
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                112 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
              • H700i Smart device not detected in CAM software

                Hi,

                After updating the CAM software now CAM is not able to detect the smart device to control fan speed. lighting. etc. I have HUE+ installed and it is able to detect it just fine.

                Please assist

                19 votes
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                  7 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                  If you are using a Smart Device and CAM is not detecting the device. You can try these troubleshooting steps.

                  Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.

                  If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA on the unit.

                  Try shutting off your PC, then plug the USB cable to a different USB header on your motherboard.
                  This is to check if the USB port on the motherboard is working correctly.

                • Can't log in - "could not establish a connection. Please try again later."

                  I can't log in. I can on other computers, but no on this one: my main on. please, please fix.

                  588 votes
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                    261 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                    Hi there, the servers should be back up now. Try logging into CAM again. Thank you everyone for the patience!

                    If you still have issues, can you submit a ticket on support.camwebapp.com? Click on “Contact Support” on the right side.
                    Please attach your error logs C:\Program Files (x86)\NZXT\CAM\Logs Thanks

                  • Just updated to 3.5.50 and it was supposed to stop freezing at 0%

                    But no. Still at 0% at launch. Also as soon as I open CAM window the CPU temp skyrockets 25C plus and the fans start spinning like crazy.

                    16 votes
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                      7 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                    • SSD and HDD not showing up in dashboard

                      My storage devices no longer show in the dashboard after latest windows update. Cam v 3.5.0

                      9 votes
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                        9 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi there, try restoring the performance counter registry settings.

                        First close CAM

                        1. Go to Start, type”cmd”.

                        2. Right-click on cmd.exe and choose ‘Run as administrator’.

                        3. Type “lodctr /r” and press enter.

                        You will then get the message ‘Info: Successfully rebuilt performance counter setting from system backup store’.

                        Then restart your PC and see if your drives are detected properly.

                      • this software is stressful

                        the NZXT hardware is impeccable, now your software does not deserve to ruin equipment as beautiful as this .. every new update of this program is worse, it is never stable. There is always something that does not work, now it does not start with windows anymore, once it was playing with it closed, my CPU reached 158F and the coolers were not spinning according to. How difficult is it to synchronize with the LEDs in this program? nothing works and I'm all up to date Sincerely I'm leaving NZXT because of this software crap, I'm tired!

                        57 votes
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                          11 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                        • Android app issue

                          The Cam android ap is not displaying pc information when logged in for phone

                          21 votes
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                            1 comment  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                          • lighting not working after new update

                            newest CAM update doesnt work with my HUE+ lighting. Cant change colors, cant change modes, and every color i pick changes itself to blue. the add color option does nothing.

                            58 votes
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                              6 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi there, judging from the post you seem to be in the Sync Mode.

                              Please try selecting the individual devices in the lighting page and that should allow you to make changes to the LED settings.

                            • CAM 3.5.20 doesn't start automatically with windows

                              Clean installed CAM 3.5.20 doesn't start automatically with windows.

                              Setting is turned on, task manager has CAMLauncher.exe in the startup tab (enabled) and i even made it run as admin. Still doesn't launch with windows startup.

                              16 votes
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                                12 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                              • NZXT USB driver error

                                usb driver error indication is detected from the device manager and the display of pump and LED custom function disappears from CAM Please tell me the solution method!

                                4 votes
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                                  3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                  If you are using a Kraken X42/X52/X62 and CAM is not detecting the device. You can try these troubleshooting steps.

                                  Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.

                                  If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a mini to regular USB cable and route it to the back of your case to test this issue. If the cable is the issue, please contact our support team over at https://www.nzxt.com/customer-support to look for a replacement USB cable.

                                  Try shutting off your PC, then plug the USB cable to a different USB

                                • Cam v3.3.2 Still wont autostart

                                  Cam v3.3.2 no change since v3.3.1 wont autostart after shutdown. If shortcut is placed in startup directory, then will not run minimized, same if task is added manually to scheduler.

                                  211 votes
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                                    84 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hey there, this issue should be fixed now. For those who are still experiencing this issue please install the latest CAM version from camwebapp.com. Thanks!

                                  • Kraken X62 not regonized on boot/wake

                                    I notice you immediately removed the 500+ long thread regarding the CAM/Kraken recognition issues. That was a little premature.

                                    CAM 3.3.4 - Does not recognize my X62, no matter how many times I remove the USB and disconnect power. 0 for 11. No version of CAM was ever this bad. I have no RGB lighting software running at this time and I disabled all non-OS essential applications from the start-up menu.

                                    Asus X99 Strix - 5930K
                                    32GB Corsair Dominator 3200MHz
                                    Titan XP
                                    X62
                                    No bloatware installed.

                                    I have rolled back to 3.3.2 that recognizes the Kraken 95%+ of the time,…

                                    168 votes
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                                      62 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hi there, this post is now close as it is involving an older version of CAM. If you still have this issue with our newest update please post a new thread. Thanks for the support!

                                    • Lighting

                                      I just updated to the new CAM with the different logo. Even since then my lighting effects have stopped working. Updating to the new version it asked me what my favorite color was (blue) so I picked one. Now, that is the only color that shows no matter what I do. I've tried creating a custom profile for the "breathing", "fading", and "alternating" techniques and hitting "apply" and NONE of them work. It's just a constant blue all day all the time. Why is the lighting system now broken? Please fix this.

                                      28 votes
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                                        14 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                      • CPU temp not detected

                                        I know that you probably don't support WIn 10 Insider version, but nevertheless here is my problem.
                                        Since the update to build 16273, CAM 3.3.5 is not able to detect anything from the mother board that includes CPU temps. It will be good if there is some sort of a check to fall back to liquid temps, because my CPU manged to reach 70C, before I noticed the problem.

                                        35 votes
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                                          28 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Really terrible upgrade 3.5.0.

                                          Really terrible upgrade 3.5.0. Nothings is working properly. Please give a downgrade link.

                                          1 vote
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                                            22 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                            Thank you for the feedback.
                                            We are currently gathering all user feedback and are looking to improve on our existing client to resolve the issues you guys have mention.

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