CAM Bugs

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  1. Your software never works

    I WILL NEVER BUY ANOTHER NZXT PRODUCT AGAIN..... YOUR SOFTWARE IS TRASH AND NEVER WORKS. The issue that says has been fixed decided to show up again and now i have to restart the software everytime i start my computer cause guess what????? IT GETS STUCK AT 0%

    525 votes
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      26 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
      completed  ·  Eric Lam responded

      Hi there, sorry for the inconvenience. The issue with the loading being stuck at 0% should be resolved now. Please update to our newest version 3.5.8 (www.camwebapp.com) and see if you still exhibit the same behavior.

    • My Hue+ and Kraken x62 are even not detected in Devices and Printers.

      I connected them by a NZXT Internal USB Hub (2.0 port). They are all lit with white colors. I tried to reinstall drivers by reinstalling CAM multiple times, but it didn't work. Help!!!

      345 votes
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        125 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
        completed  ·  Eric Lam responded

        If you are using a HUE+ and CAM is not detecting the device. You can try these troubleshooting steps.

        Go to Control Panel and click on “View Devices and Printers” then remove the MCP2200 device or any Unknown USB Device. Then restart your computer and check CAM again

        If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a micro to regular USB cable and route it to the back of your case to test this issue. If the cable is the issue, please contact our support team over at https://www.nzxt.com/customer-support to look for a replacement USB cable.

        Turn off your PC, then try using a different USB 2.0 port on…

      • Can't log in - "could not establish a connection. Please try again later."

        I can't log in. I can on other computers, but no on this one: my main on. please, please fix.

        588 votes
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          262 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
          completed  ·  Eric Lam responded

          Hi there, the servers should be back up now. Try logging into CAM again. Thank you everyone for the patience!

          If you still have issues, can you submit a ticket on support.camwebapp.com? Click on “Contact Support” on the right side.
          Please attach your error logs C:\Program Files (x86)\NZXT\CAM\Logs Thanks

        • Settings lost... Twice *sigh*

          After updating to 3.6.0 all my settings were gone. Normally I'd be upset - but this the kind of experience I'm used to from CAM.

          So i reconfigured everything again.
          After a restart - everyhing lost again.
          As always NZXT, great software.

          5 votes
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            6 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
          • Kraken X62 not recognized by CAM after reboot

            When I first install CAM it see's my Kraken X62 and everything works as it should. When I turn off my PC and come back to it the following day, my X62 is no longer recognized by CAM (its not even listed).

            To remedy this, I have to uninstall CAM and reinstall it so my x62 can be recognized.

            Is it possible for this to be fixed?

            560 votes
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              367 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
              completed  ·  Eric Lam responded

              Hi there, if you guys believe to still be experiencing this issue can you guys follow this post?
              http://support.camwebapp.com/forums/252256-cam-bugs/suggestions/19748572-kraken-x62-not-regonized-on-boot-wake

              This is to help us isolate the issue. Thanks!

              Hi there, the new version that was released today should resolved this issue. If you still experience any instances of the Kraken detection issue it can still be because of defective cables or other external factors. If that’s the case please contact us by submitting a ticket on support.camwebapp.com and click on “Contact Support” on the right. Thanks!

            • Kraken X62 not regonized on boot/wake

              I notice you immediately removed the 500+ long thread regarding the CAM/Kraken recognition issues. That was a little premature.

              CAM 3.3.4 - Does not recognize my X62, no matter how many times I remove the USB and disconnect power. 0 for 11. No version of CAM was ever this bad. I have no RGB lighting software running at this time and I disabled all non-OS essential applications from the start-up menu.

              Asus X99 Strix - 5930K
              32GB Corsair Dominator 3200MHz
              Titan XP
              X62
              No bloatware installed.

              I have rolled back to 3.3.2 that recognizes the Kraken 95%+ of the time,…

              168 votes
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                78 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                completed  ·  Eric Lam responded

                Hi there, this post is now close as it is involving an older version of CAM. If you still have this issue with our newest update please post a new thread. Thanks for the support!

              • H700i Smart device not detected in CAM software

                Hi,

                After updating the CAM software now CAM is not able to detect the smart device to control fan speed. lighting. etc. I have HUE+ installed and it is able to detect it just fine.

                Please assist

                19 votes
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                  9 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                  completed  ·  Eric Lam responded

                  If you are using a Smart Device and CAM is not detecting the device. You can try these troubleshooting steps.

                  Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.

                  If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA on the unit.

                  Try shutting off your PC, then plug the USB cable to a different USB header on your motherboard.
                  This is to check if the USB port on the motherboard is working correctly.

                • Provide offline mode for CAM

                  Per a previous request which was claimed to be "resolved," yet it is not:

                  http://support.camwebapp.com/forums/252939-ideas/suggestions/10987476-offline-mode

                  That is not OFFLINE mode, GUEST mode shouldn't be broadcasting. Please resolve it.

                  The log I have has over 10,000 intrusion attempts made by CAM alone. I will not unblock the software as it absolutely does not need network access to your servers.

                  The issue is not solved or completed as you claim it to be.

                  ----------------------------------------------------------------------------------

                  Table: Firewall Events

                  Date Created: 2017-02-11 22:08:34

                  Records count: 3046

                  Date & Time Application Action Direction Protocol Source IP Source Port Destination IP Destination Port
                  2017-02-11 22:08:16 C:\Program…

                  549 votes
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                    62 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                    completed  ·  fan.ding responded

                    Hi everyone,
                    It is clear from the response that many of you would like a true offline mode. We are seriously considering this option now in a future release. Thank you very much for the feedback!

                  • Tab for fan speed control gone

                    Since one of the recent updates (I think 3.5.0), the tab for the fan speed control is gone completely.

                    Only Dashboard, Build, Games, Overclocking and Devices tabs appear on the left..

                    Does anyone know how I get it back please?
                    Many thanks!

                    4 votes
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                      3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                      completed  ·  Eric Lam responded

                      We hope this issue has been resolved. The following ticket will now be closed due to this ticket being involved with our older version.
                      Please update to our newest version (www.camwebapp.com) and see if you still exhibit the same behavior.
                      If you do, please submit a new post or ticket by clicking on “Contact Support” on the right. Thank you.

                    • Kraken X62

                      i have just installed my Kraken X62 and CAM software but it does not show the lighting controls nor the kraken controls under the "TUNING" tab

                      176 votes
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                        269 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                      • Cryorig H7 Quad Lumi RGB lighting settings still delete on shutdown

                        I downloaded the CAM software today (3 June 18) which I assume is the latest updated version. When I created a New Custom Profile for my Cryorig H7 Quad Lumi in the CAM software, (changed colour of LEDs from white to WAVE), it deletes the custom lighting settings when I Shutdown the computer, and the LED logo and backlighting revert to default white. But when I log into CAM again, the coloured WAVE settings appear again. I know this problem has been fixed by your team, but why is it still happening to me? Thank you in advance.

                        1 vote
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                          2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                          Hello Frank, please clear something up for me so I can better understand your issue. You create a custom profile, but when you shut down your computer the lighting is white until CAM logs back in? Or does it stay white? Please let us know so we can determine if it is actually an issue or if it is the way the program works.

                          Thanks.

                        • How to disable cs:go lighting. I'm using latest 3.5.90 THIS IS SO FRUSTRATING!

                          how to disable this? I'm so annoyed I can't find it in the CAM app come on

                          1 vote
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                            1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                            In CAM, click on lighting tab, from there go to the Games tab, and disable the “Automatically enable this mode when running” checkbox.

                          • Fans not spinning up

                            None of the case fans I have connected to the CAM device in my H700i will power up. I'm able to get LED control of the LED strips, and see all the information in the CAM interface, but none of the case fans (front 3 or rear) are being driven at all. I have them all with a custom profile that should run them at 100% (to make sure they're actually working) but no luck. Help!

                            8 votes
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                              6 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                              completed  ·  Eric Lam responded

                              If you are experiencing an issue where the fans on the Smart Device are not spinning. Please check the specs on those fans. Each channel on the Smart Device can only support up to 10 watts and if you exceed that threshold the Smart Device will have a failsafe to shut off all the fans. At this time please shut off your PC and turn off your PSU. Then wait 10 seconds and turn your PSU and PC back on. See if the fans spin then.

                            • Remove computer

                              How do I remove computers from cam So I do not see the other inactive computers on mobile?

                              2 votes
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                                7 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                                completed  ·  harry.nong responded

                                Currently this feature is not in CAM. We can look into adding this feature later into the future if more users ask for it.

                              • Smart Device Stuck at Step 3 after forced closure of CAM midway during Update of Adaptive Profile. Error "Can't find the result from API"

                                Smart Device is now stuck at Step 3 and display error message "Can't find the result from API, Rrty left for: 3 times. Error message will pop up again 2times and 1 times.
                                Symptoms: Step 3 is stuck and the Game and Idle % is permanently at 0%.
                                Tried: Restart PC, uninstall and reinstall CAM, Reset the Adaptive profile and redo Step 1-2.
                                It still ends up stuck at Step 3 and unable to change the Fan profiles.
                                This happened after CAM had to be forced closed when Step 3 "Update" was being carried out. Upon restart of CAM, Step…

                                1 vote
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                                  5 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                  completed  ·  Eric Lam responded

                                  Hi there, this issue should be fixed now in our back end. Can you try doing the test over again?

                                • AER RGB 120 Fans lights are on during start up but turn off when CAM starts up.

                                  My AER RGB fans' lights turn on when I start my computer but as soon as I start up CAM, they turn off. I close CAM and unplug the Hue+ USB then plug it back in and the lights will turn on. I only have the AER fans plugged into the Hue+.

                                  12 votes
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                                    2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                    completed  ·  Eric Lam responded

                                    Hi there, what setting are you using? Please be sure you don’t have the channel toggled off in CAM.

                                  • loading cam 0%

                                    Continue to have the ongoing issue of LOADING CAM 0% when loading my PC. If I dont log in fast enough it stays at 0%

                                    1 vote
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                                      2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Kraken x62 won't show up in CAM

                                      I just got my PC together, finally, and no matter how many times I restart my PC or re-install CAM, I can't get it to show up.

                                      I have the drivers installed, the Asetek USB Driver, and the pump is fully working, completely lit up, etc. but I have absolutely no control over the RGBs.

                                      I also have the NZXT Hue+ installed, with 5 fans and 3 strips. All of that works perfectly, and I haven't had a single issue with it.

                                      The pump is working, the lights are on, I just have absolutely no control over them.

                                      I've checked,…

                                      1 vote
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                                        3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                        completed  ·  Eric Lam responded

                                        If you are using a Kraken X42/X52/X62 and CAM is not detecting the device. You can try these troubleshooting steps.

                                        Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.

                                        If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a mini to regular USB cable and route it to the back of your case to test this issue. If the cable is the issue, please contact our support team over at https://www.nzxt.com/customer-support to look for a replacement USB cable.

                                        Try shutting off your PC, then plug the USB cable to a different USB

                                      • Kraken x52 LED

                                        My kraken x52 LED is not turning on. Its cooling perfectly fine and when I installed it it was working until I installed Windows 10 on my pc. I downloaded cam v.3.5.30 but the cooling and lighting options aren't there.

                                        3 votes
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                                          2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                        • CAM not working on PC wake

                                          When I wake my PC from sleep CAM does not re-enable lighting or fan/pump settings properly. HUE+ and Kraken run in default mode. CAM needs to be closed and opened again for settings to come back.

                                          3 votes
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                                            1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                            completed  ·  Eric Lam responded

                                            Hi there, try clicking on the “Detect Device” button on the Device page and see if that helps.

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