CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. Memory leak 3.5.80

    I've had this issue since 3.5.60
    Basically it comes down to these objects not getting cleaned up:
    Dictionary<Object, Telerik.Windows.Controls.ChartView.Axis+LabelSizeInfo>
    I've took a few snapshots with visual studio to see them.
    The cam process slowly grows till it's to big and it crashes with an out of memory exception.
    I'm logged in as guest, have a kraken x61, hue+ and a grid+ v3 on Windows 10

    3 votes
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  2. 4 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  3. my new kraken x62 fan speed isnt showing up in Cam the fan speed also seem to be fixed it doesnt change when it gets hotter

    my new kraken x62 fan speed isnt showing up in Cam the fan speed also seem to be fixed it doesnt change when it gets hotter

    1 vote
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    3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Eric Lam responded

    CAM reads the CPU_Fan header on most motherboard. Please verify that you have the CPU Fan connected to the CPU_Fan header on your motherboard. If you have a AIO_Pump, W_Pump on your motherboard you can try those header as well.
    If you are using a Kraken, please be sure to have at least one of the radiator fans connected to the 4 pin header on the Kraken fan port. The Kraken pump cable should be connected to the CPU_Fan header on your motherboard as well.

  4. CAM=Causually Accept Mediocrity

    So, let me start by saying that I am an all time top 15 member at Tom's Hardware, as well as having some other official but will remain undisclosed affiliations with that site. So, I can assure you that I have the unique ability to reach a LOT of people. Enthusiasts, gamers, system builders, overclockers AND potentially have an inside track to editorial staff although I am NOT currently on that side of the fence in any official capacity.

    Primarily a hell of a lot of people are going to hear what I have to say and if you think…

    6 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  5. PC hard Freezing using CAM Software

    So about 5 weeks ago I built my new PC.

    So I have been running windows 10, with booting cam on startup. And for weeks the freezing problem haunted me, I tried everything to figure it out from Memtest(over 16h) to endless benchmarking and stress testing software. Updating Bios, reformatting and pretty much updating every driver I could find. And recently I have not been starting cam on startup and my pc is fine, I can leave it on all week with no issues.

    The freezes that I used to have however did not occur instantly, it could take a…

    65 votes
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    73 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working better for many of our customers. If this issue continues to happen to you after updating, let us know so we can get in touch with you directly and figure out why. Sorry for the previous inconveniences, and thank you for your help.

  6. CAM displaying wrong CPU temp

    Just got CAM installed with a Kraken X61 but the software is showing a different CPU temperature than what is shown on the motherboard and in Open Hardware Monitor. I had the Corsair H100i before this and the Corsair Link software let me link the fan speed with whatever sensor I wanted. Why would the CAM software be showing a different temp than the CPU is actually producing? Maybe make an option to choose which sensor to use for CPU monitoring??

    13 votes
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    29 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, the most recent version, (3.6.7) fixes the wrong temperature reading issue. Please update by downloading from here: https://camwebapp.com/download/

    I’d suggest uninstalling the previous version before installing the new version as a clean install rather than updating it.

    Please let me know if the issue is resolved after this.

    Thanks.

  7. Can't Login to NZXT Account

    I am told my password is incorrect every time. Even after changing it.

    25 votes
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    99 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. oom command not allowed when used memory NOT LOGIN

    Not login to cam app anymore
    oom command not allowed when used memory

    32 votes
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    15 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  9. OOM not use when memory

    Cannot log in to CAM or use guest mode - Error 'OOM not use when memory>'maxmemory'.
    My PC fans are now useless!

    17 votes
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    10 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  10. an error occurred while trying to communicate with the server

    I've uninstalled and reinstalled and I'm getting the same error when trying to login it says "An error occurred while trying to communicate with the server, it all started when I updated to 3.6.6.

    45 votes
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    22 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, sorry for the late response to this issue. Is this happening after Automatic Startup following Windows Start or while opening CAM after Windows has loaded? Also, when this issue occurs, please try closing CAM from the notification area, and then opening again. Let us know if this helps. We are doing further investigation into this issue at the time.

  11. 3.6.2 update and Custom fan profile, pulling my hair out with fanspeed being locked at 100% AT ONLY 55c and no way of altering.

    What on earth is wrong with the latest update and the custom fan profile?? The idea of custom means it's totally custom. Even the hotfix that was pushed out on 20'07/2018 (today) has not fixed this issue. Why can I not lower than fan speed from the locked 100% at 55c?? this is driving me insane, I dont want a damn 747 jumbo jet sitting next to me hovering when my cpu temp is at a low of 55c. You should only need 100% fan speed if the CPU gets to around 85c not 55c.

    Come on, test this software…

    29 votes
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    13 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  12. "Error occurred while trying to communicate with the server"

    In CAM 3.7, I am unable to log in with my NZXT account. It says, "An error occurred while trying to communicate with the server".

    Any fixes would be great! Thanks!

    19 votes
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    5 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  13. Installed v3.6.0 - Not happy.

    Installed v3.6.0 upgrading from v3.5.9 - Not happy. How is it, that you can push an update that "fixes" things and in general is supposed to improve the software but instead completely fucks over one of the most important parts of the software..... the custom fan profiles. These are now broken, the customization slider dots are out of bounds beyond 55c. They are stuck at 100% fans at temps beyond 55c and I absolutely am furious, because I don't need my fucking PC sounding like a jet engine when my CPU temps are only at 60-65c when gaming. I'm uninstalling…

    33 votes
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    4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  14. Lighting broken on latest update 3.6.0

    Latest version of CAM (3.6.0) does not detect the lighting on my Kraken. Both my Kraken and Grid firmware say V0 when going to Gear Icon > About Cam > Component Firmware Version

    20 votes
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    9 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

    Thank you.

  15. "Please download or Update to latest CAM and Login on your PC for using your Android App"

    Android app is up to date, and I am logged in, yet this is all I can ever get :( Tried on several phones, same thing

    46 votes
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    14 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    Good afternoon, sorry for the inconveniences you are experiencing with your CAM mobile. The login is currently very slow, we are working on fixing this as soon as possible.

    A few weeks back we had an issue where you could not log in at all, but that has been fixed already. If you have a different issue, please let us know so we can verify as well.

    Thank you for your cooperation.

  16. 1 vote
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  17. CAM 3.7.2 auto start not working!!!!!!!!!!!!!!!!

    CAM 3.7.2 auto start does not working!! AGAIN!!! And Again!

    All 3.6.xx + version have lot of different bug!!

    Really what is the difficulty of writing and update a simple AIO program ?!

    JUST FAN + PUMP + LED CONTROL ,That would be yours!!

    WE DO NOT WANT such STUPID THINGS .. for example cpu-gpu overclocking , fps overlay etc etc ..

    They have special programs for us that work normally!
    (Cam is a piece of shit!)

    The internet AIO forums are full of : people not buying NZXT product ,Because the CAM software needs to be added! WAKE UP…

    9 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  18. CAM 3.6.1 not detecting Kraken x62

    Cam update 3.6.1 today broke my whole system, my Kraken x62 is no longer detected at all. Yesterdays update to 3.6 was fine but 3.6.1 today broke everything. Please fix this with 3.6.2 asap, thanks!

    13 votes
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    7 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  19. CAM isn't working

    I have a kraken x52 and isn't being recognized by CAM software. how can i solve this?

    2 votes
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  20. CAM 3.7.3 Overlay Not Working on PES 2019

    CAM 3.7.3 Overlay Not Working on PES 2019

    8 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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