CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. Proper storage filtering during discovery of hardware

    You should filter during discovery all storage devices that are either removable or part of the system like the "OEM Partition" and RAM disks.

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  2. RAM Disk is being recognized again

    There was a fix put in place by Steven Hu to filter RAM disks from the discovery of devices on the system. Seems like this fix has been removed in the new version of CAM 3.5.80. Can you please put the fix back in place as my disks now don't show correctly and I am getting notifications about low disk space on the RAM disk.

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  3. Uninstall nearly deleted my PC

    I was going through programs I didn't need anymore, CAM being one of them, I uninstalled it using the same process you use for any uninstall. Most of the times a question asking to delete the "user preferences or settings" pop up, so you instantly click yes, right? Well, except this time you deleted my whole games folder. Why would you put such an option in there? FIX THIS! I could've deleted my whole year of studies!!! Get this fixed ASAP

    6 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  4. Hue+ boots up on white until cam opens

    When i first installed the software and saved my colour profile the computer would always boot up on my chosen profile/colour setting which is red. Now just recently it always boots up on white until windows opens up. Really want to know how to fix this problem.

    6 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  5. LEDs Showing wrong colors

    colors being shown through LEDs arent the ones I picked in the software. i.e. covering marquee of black to white to black and instead I get white to red. I've disconnected, unisntalled, and this continues to happen with updates.

    4 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  6. CPU tab missing in software

    After reinstalling, restarting my PC, i just can't fix it, im using 3.5.80 and there is just no tab for selecting my CPU fan speed preference, it's making it frustrating to game on because i keep getting messages that my CPU temp is spiking up to 85, and it is, i've checked using coretemp. Can someone help me fix this issue? I've checked the bug reports section and i've found only 1 other person with this issue but it hasn't been answered or solved yet. Thank you.

    3 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  7. fluctuate

    My CPU temperature spikes and dips by over 10°C and keeps fluctuating whenever I open CAM software. When it is minimized, the CPU temps are normal and lie around 36.

    I have a Ryzen 7 1700 stock, with Kraken X62 and am using CAM v.3.5.0.

    5 votes
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    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  8. CAM Fan Category Problems

    On the fan category tab, when you press it, the Fan and Pump buttons appear at the top. These two buttons set the current mode for the profile curve setting for each.

    However, if you click on the Liquid, CPU, and GPU links at the bottom of the chart, they never are in sync with these two buttons. Same goes if you click on the three links, they don't sync with the upper two buttons.

    Get rid of the three bottom links as they are not needed. It is difficult to know exactly which fan mode the user interface is…

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  10. LED interval and direction does not

    LED interval and direction settings do not reflect selected channel's settings, but just show the previously selected channel's interval and direction.

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  11. CAM software crashes after 5 seconds

    i have the latest software of cam, installed just yesterday. Every time i open it, it crashes within 5 seconds. if i click quickly i can get passed the log in screen and to the settings but it inevitably crashes. before it crashes the leds will flash then remain on in blue.

    Set-up:
    Asus rog strix z370 e motherboard
    intel i5 8600 8th gen cpu
    asus gigabyte 1050 ti 4gb gpu
    2x 8g of ram

    and im using the nzxt hue+

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  12. Fan controller shutting down

    After, I'm assuming, the CPU temperature goes too high, the fan controller (the one within CAM) freaks out and sets my cooler fan to 100%. It's never done this before, and even restarting my computer won't help (I have to wait for, again assuming, the temperature drops) and the fan speed will still be at 100%. I'm using CAM 3.5.80

    6 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  13. Hue+ Lights not detected now either???

    So see my other post about fans being stuck at 100%. I start up this morning and now the software only sees my Kraken x52...not any of my fans or light strips! WHAT IN THE HELL IS GOING ON?!! At least post the last version so we can roll backwards. Fix it soon or I'm going to have to switch to another manufacturer...which I REALLY DON'T WANT TO DO!!!

    1 vote
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  14. Custom Tab unable to add more colors and Wave Mode doesnt work

    Please fix the Custom Tab. I cannot add more colors and the wave mode doesnt work.

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  15. temperature above normal

    my cpu temperature has never been above 80 degrees, cam nzxt shows about a hundred degrees Celsius
    Oh, by the way, I'm Russian, you can write me in Russian

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  16. CAM 3.5.3 color picking in Hue+ menu is broken + cannot use the smartphone app

    Whenever i click on add color in any of the lighting modes of hue+ I encounter the bug over and over, it just makes a white line where the color picker should be and thats it. Whenever I try to login to cam mobile app it tells me that I need to download the newest version(which I have) this cam software is getting worse and worse and worse.

    3 votes
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    4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Eric Lam responded

    Hi there, please update to the newest version of CAM (3.5.6) from https://camwebapp.com/ and see if the issue you had persist.

    We also just released the android app today. Please install that and see if that is working correctly for you.

  17. Display crashes and causes me to force shutdown the system by unplugging it (my case's power switch won't work either)

    After opening Cam, I have about 1-2 minutes before my whole system externally crashes. The computer continues to stay on (lights/fans/etc) but as far as I know everything else crashes. My display goes dark, and my mouse and keyboard won't respond to any hot keys I have set up. My only option to fix this is to force restart my computer, but my power/reset button on my case won't respond either, so I have to flip the power switch on my power supply to restart the system (which kills my soul a bit every time I have to do that).

    3 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  18. ваше крепление и стойки не качественные.

    Крепления и стойки не качественные, сломались, что делать?!

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  19. Kaken X62 max. Pump RPM depends on RGB Template

    so here is a weird issue with CAM and the Kraken X62.

    the Pump speed in "fixed Mode" can be set anywhere from 60% up to 100% in the CAM software. so far nothing new....but here is the deal:

    if I choose the RGB "Breathing" Preset I get a max pump RPM of 1700 at 60% and 2850 RPM at 100%.

    well, I do not use that Preset and picked the "Covering Marquee" for my daily use. for some reason I get 2005 RPM at 60% and up to 3500 RPM at 100% in "fixed mode" with this RGB template.

    4 votes
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    2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  20. no option cpu fan!!!

    log in cam software but not working fan control I try guess mode but no controller my cpu fan and pump ! Please solved this bug!

    2 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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