CAM Bugs

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  1. Cam 3.6 and 3.6.1 wont save any settings

    As title says,Cam 3.6 and 3.6.1 wont save any settings. I tried clear install, admin rights, some combatibily setting but nope. Cam regrets to save any setting. It always starts up on default.

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      1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

      Good afternoon, please update to 3.6.5 and if your issue continues to occur, provide us with your program logs so we can verify why your settings are not being saved correctly.

    • GPU custom fan curve not saving

      I can't find any way to save my custom GPU fan curve in CAM 3.6.1. Really annoying :/.

      4 votes
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        0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

        Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

      • problems with test tap

        in the cam software the Db (mic) show 0 on the testing tap :( what do i do??

        4 votes
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          0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

          Hello sir, could you please explain with more detail the issue you are experiencing? Perhaps include a screenshot if possible? Thanks.

        • HDD detection enable cause Hard Drive making wired noise

          version 3.6.1

          hard drive: seagate ironwolf 6tb

          1 vote
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            1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

            Please go to “Settings” >> “General” >> and click on “Do not detect drive info”. This will stop checking your HD and remove the noises.

          • Cam is not finding my Kraken x42

            Cam is not finding my Kraken x42 after I upgraded my PC. Yes i have reinstalled Cam multiple times. The detect button does not seem to be working either. I have a rotating white ring on my cooler. No i don't have aura installed. Fairly certain my USB 2.0 port is fine as i just installed the brand new MOBO last night. I don't have any options for lighting or cooling in CAM.

            Specs:
            ASUS ROG strix x370-f gaming
            Ryzen 7 1800x
            EVGA gtx 960
            16Gb Corsair DDR4 2400

            1 vote
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              1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

              Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

            • cpu gon to 80 wtf

              i cant update the CPU and the FAN wtf always like that with update i heat NZXT please fix this or give me my money now i need to update the FAN speed and i cant

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                0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                Hello, What NZXT hardware do you have? Is the hardware being controlled correctly?
                If you have an NZXT Fan, it is controlled from the Cooling Tab, not the Overclocking tab.
                Please let us know. Thanks.

              • NZXT Cam Bug again

                I have encountered two problems with the NZXT software.
                I want to clarify that I recently reformatted my PC by reinstalling everything from scratch.
                Unfortunately, the software can not recognize the speed of the FAN as shown in the screenshot below :

                https://s22.postimg.cc/8b3tpz4o1/cpu_fan_issue.jpg
                https://s22.postimg.cc/6w2919bap/release_version.jpg
                https://s22.postimg.cc/dza4gvog1/setting_issue.jpg

                The OS is Windows 10 Pro v. 1803 and the mainboard is an MSI Z97 Gaming 7.
                In addition, now every time I restart the PC, the program loses the setting related to the minimized start and remains open to me and I have to manually minimize it every time.
                I have also opened a…

                1 vote
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                  0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                • Unable to set a fan stop curve for lower GPU temps

                  Just updated to 3.6 and found that when crating a fan curve for gpu I cannot have the fan off under any certain temp. The lowest it goes is 40%. Which is unacceptable!!!!

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                    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

                  • Not Saving Lighting Profiles Across Update

                    First of all, this is NOT fixed even after many claims that this was fixed on other issue threads. I know this because I just updated CAM and all of my lighting profiles are gone! it happened last time as well, and last time support told me the same thing, " This should be fixed in update (insert most recent update at the time)". I spend a lot of time on my lighting profiles and I would rather not lose them every time you want to change how your program works. Its currently on version 3.6.0, If I update this…

                    5 votes
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                      0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                      Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

                    • just updated to 3.6 all lights went off on my fans!

                      As I updated to 3.6 lighting in fans just went off! When pc starts lights on fans are on! Once Cam loads they go off!!! WTF???

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                        1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                        If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                        C:\Users\Public\Documents\CAM
                        C:\Program Files (x86)\NZXT\CAM\Logs

                        By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                        Thank you.

                      • Cam getting ready to launch stuck in 90%

                        After booting up the pc and launching cam, cam will load normally but get stuck in 90%. i am using the latest version of cam and it is not my internet I'm using ethernet.

                        3 votes
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                          0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                        • Hello, I'm having a problem - the program does not see installed in the system block water cooling system Kraken X62 ...... body NZXT H700,

                          Hello, I'm having a problem - the program does not see installed in the system block water cooling system Kraken X62 ...... body NZXT H700i .Help please solve the problem.

                          1 vote
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                            0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                            Hello, please try these troubleshooting steps to see if CAM can detect the Kraken:

                            If you are using a Kraken X42/X52/X62/X72 and CAM is not detecting the device. You can try these troubleshooting steps.
                            Please go to the Devices Page and select “Detect Devices”
                            Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
                            Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.
                            If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a mini to regular USB cable and route…

                          • Lost lighting tab in CAM

                            I have all of a sudden lost my lighting tab on CAM. I've restarted my computer 1 too many times, and have re-installed CAM several times....my kraken is working, but really regretting spending the money for RGB cooler that I cannot control....I want this resolved ASAP!

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                              0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello Anonymous, if you don’t have a ligting tab, it’s possible that CAM is not detecting your Kraken. Please try these troubleshooting steps to see if this fixes your issue:
                              If you are using a Kraken X42/X52/X62/X72 and CAM is not detecting the device. You can try these troubleshooting steps.
                              Please go to the Devices Page and select “Detect Devices”
                              Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
                              Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.
                              If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came…

                            • BSOD's when running adaptive function

                              Various BSOD's when trying to run adaptive initial tests

                              Brand new build
                              i7-8700k
                              gtx 1080
                              strix mobo
                              G-skill trident Z 32Gb

                              all hardware have lastest bios/drivers

                              using an NZXT Grid V3

                              unable to run CAM as it automatically commences adaptive testing and BSOD's when entering load

                              3 votes
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                                0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi,

                                Please update to version 3.6.7 by downloading from here: https://camwebapp.com/download/

                                I’d suggest uninstalling the previous version before installing the new version as a clean install rather than updating it.

                                Please let me know if the issue is resolved after this.

                                Thanks.

                              • Cam causes computer to turn off.

                                CAM causes the computer to randomly shut down when it's running. I have 3.6.6. Fans won't spin at all unless CAM is running, so this is quite annoying. I have tried uninstalling and reinstalling CAM, but it doesn't help.

                                1 vote
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                                  0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hello, which version of CAM are you using? The latest version is 3.6.6, if this is not the version you are currently using, please download it from https://camwebapp.com/download/ and let us know if the issue continues to happen.
                                  Thanks, and sorry for the inconveniences.

                                • Wrong Temperature(s(CPU))

                                  My c with ryzen utility is 28-30c, with cam it's 43-44. It was 54-55 b4 because i did not let the thermal paste cool down.

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                                    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi, the most recent version, (3.6.7) fixes the wrong temperature reading issue. Please update by downloading from here: https://camwebapp.com/download/

                                    I’d suggest uninstalling the previous version before installing the new version as a clean install rather than updating it.

                                    Please let me know if the issue is resolved after this.

                                    Thanks.

                                  • Progarm problem

                                    Hi, i got 2 hue hub i cant manually control both it just sync as one cause i got 2 led strip and 6 nzxt fan. already separate it to 2 led strip to one chl 4 fan to one chl and the last 2 to one chl. the last 2 fan i cant seem to control it. please help fix this issue

                                    1 vote
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                                      0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hi, what type of setting are you trying to do in the different channels? Please describe it with as much detail as possible so we can see how to help you. Thanks.

                                    • Hue light control never was added to CAM dashboard just installed latest version

                                      Hue light control never was added to CAM dashboard just installed latest version

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                                        0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hello, are the light strips being detected? Do they light up in any color? Or are they off?
                                        If they are off, they could be connected incorrectly or the cables could be damaged. If they light up but the lighting tab does not come up, we would need to see your program logs to verify if CAM is not detecting them correctly.

                                        Please let us know. Thanks.

                                      • Cam 3.6.6 ne ce lance pas

                                        Bonjour, au démarrage de mon pc Cam 3.6.6 ne ses pas lancer, et impossible de le lancer via le laucher, j'ai utiliser l'outil de réparation du logiciel, désinstaller et réinstaller et lancer en mode administrateur mais rien a faire il ce lance pas, mais ce lance avec la version 3.5.9 trouvé sur le net, ayant un kraken x72 un hue+ et un gridv3+ et au prix ou j'ai payer ce matériel merci de bien vouloir corriger votre logiciel rapidement !

                                        3 votes
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                                          0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hi, in version 3.6.6 there is a bug that if you have “Start when Windows starts” and “Start CAM minimized” both selected, CAM will not auto start, but if you de-select “Start CAM Minimized” it should start with Windows correctly. This has been informed to the devs and we expect to have it fixed for the next update.

                                        • 1 vote
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                                            0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hello, did the fan stop working completely or did the lights stop working but the fan still works?

                                            If the lights were the only thing that stopped working, do they start working again after changing to a different profile? such as a fixed color?

                                            Please let us know, thanks.

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