CAM Bugs

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  1. backward

    fans are buzzing, with a temperature of 50-60 hum at 100%, and even to the video card the program is watching and you can not turn it off, why do you need my video card? let the fans only work with the cpu, fix everything, bring back!!!!

    4 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  2. 3.6.3 freezing up until reboot

    After a couple of minutes the software locks up. as it is setup to control my fans these lock too which causes overheating at potential damage. This situation is getting ridiculous now as I only had the loading issues with 3.5.9. Ive even done a fresh install of win 10. Basically my pc is now unusable for gaming!!!!! NZXT you really need to sort this! ASAP

    1 vote
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  3. CAM Software freezes

    The CAM software randomly freezes. This also freezes any lighting, such as audio sync. The only way I can get it to work again is buy ending task and processes in Task Manager and reopening. I am using the current (3.6.0) version. Did not have this issue on the version prior.

    1 vote
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  4. I've downloaded 3.6, 3.6.1, 3.6.2, and 3.6.3 all within a week. And it's still broken.

    So, I uninstalled and reinstalled for all 4 of these "updates." I only realized there was an update because the lighting wasn't working right on my X62. New install, gotta log in again, gotta go through the tutorial again (do like that it says "Okay, I get it!" because it knows we're all annoyed), gotta go through and adjust settings again, gotta adjust to the new UI, aaaaaaaand… time for another update.

    I got 3.6.3 installed just now, and, lo and behold, the lighting function isn't even there. So not only is my Kraken NOT doing what I had set…

    3 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  5. Incorrect CPU usage

    CPU usage is showing as high as 90% in the CAM software. Task manager shows 8%. I have the newest updates installed and temps are at 30C. I have had my pc running for 45 minutes, if my CPU was at this load temps would definitely be higher

    1 vote
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working better for many of our customers. If this issue continues to happen to you after updating, let us know so we can get in touch with you directly and figure out why. Sorry for the previous inconveniences, and thank you for your help.

  6. lot og bugs in cam software

    im having a problem in my cam software is not saving my settings all my lighting and my calibration are settings to default all time plz any help ?

    1 vote
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  7. NZXT Kraken

    Hello! CAM 3.6.2 and older versions of CAM can't seem to detect my Kraken x52. I've tried everything to fix this. Please help!

    3 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  8. new cam software causing major instability

    The new software update is causing major headaches for my computer. I have the version 3.6.2, and before the update, my computer was running tip top shape. Update comes around, opening programs causes instability, changing settings in the software causes the program to freeze constantly, settings wont save. What the hell did you guys ship out? This is pathetic

    1 vote
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for the update. We have made many more improvements with version 3.6.6, please update to that version and if you have any further issues let us know. Sorry for the previous inconveniences, and thank you for your help.

  9. it wont open

    cam installed with everything but it wont open, only run under background proccesses in task manager

    1 vote
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Could you please send us the logs from your program so we can verify why it is not launching correctly?

    The logs are located in the following places:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    Thank you, and sorry for the inconveniences.

  10. Stop the stupid GPU over 80 degrees notification by default. Why do I have to disable it myself after every single update

    Stop the stupid GPU over 80 degrees notification by default. Why do I have to disable it myself after every single damned update (and log me out to make matters worse)

    3 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  11. Cam 3.6.2 still wont save settings

    As title says. 3.6.0 + broke CAM even more.

    My CAM log
    https://nofile.io/f/pVJwugSe7PD/CAM.log

    1 vote
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  12. Problems using Kraken X61 with X62

    My system is currently using one X61 and one X62. The X61 had no problems being detected in CAM, however after I installed the X62, only the X62 shows up on CAM and the X61 is nowhere to be found. Followed all of the driver troubleshooting posts on here but did not work. Is it even possible to have an X61 and X62 running on CAM at the same time?

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for reporting this. I will inform our devs of your issue so they can test this setup and verify if it gives the same errors you are reporting.

  13. V3.6.x(1、2、3、)Cannot login without VPN in China

    V3.6.x(1、2、3、)Cannot login&loading without VPN in China,but v3.5.9 can login&loading normal without VPN
    ALL UI is so lag
    HUE&M22 will lag 1-3seconds before apply
    language cannot chage
    And so many bugs

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for reporting this issue. We are currently investigating why the login issue is happening, also the UI lag is being worked on. Sorry for the inconveniences.

  14. Guest Mode in 3.6.2 does not keep fan/rgb settings after reboot.

    It used to work just fine until 3.5.9. Got broken in 3.6 and you promised to fix it in 3.6.2 but it only works when you sign in. In guest mode settings are not saved. I've tried on another PC and same problem.

    3 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  15. 3.6.2 didn't not fix my lighting!

    https://support.camwebapp.com/forums/252256-cam-bugs/suggestions/34855315-just-updated-to-3-6-all-lights-went-off-on-my-fans
    this was my previous post, you said you will fix it! Yet lights still don't go on, I have disconnected and reconnected all lighting! Untill CAM starts all lights are on, once CAM loads they go off! I have reinstalled program it self still doesn't help! Please FIX!

    1 vote
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

    Thank you.

  16. I cannot sign in on Cam 3.6.2, and guest mode doesn't work

    I cannot sign in on Cam 3.6.2, and guest mode doesn't work

    4 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  17. asus rog strix b350-f gaming

    asus rog strix b350-f gaming cannot install
    cam 3.6.5
    [img]https://www.img.in.th/images/8cf79bcd532406174a731ded88076e27.jpg[/img]

    OS WIN 10 PRO 64BIT
    CPU AMD Ryzen 5 2600 Six
    VGA ASUS 1060GTX
    RAM 16GB
    SSD 250GB
    NZXT X62
    HELP

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  18. hue + does not work after the update 3.6.1

    hue + not working im update cam to version 3.6.1 and press detect devices and hue+ still not detect

    6 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

    Thank you.

  19. GTX 980ti overclock not working well in current version of cam

    I just installed the latest version of cam a couple of days ago and now I can't control my fans in the over-clocked settings.

    I am using a GTX 980ti and now it is running really hot no matter what I try setting the fan speeds to.

    I'd also like to mention that the overclock settings for the fan speeds graph does not save anymore for some reason. Is there/ will there be a fix for this soon?

    3 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  20. Update 3.66

    No FPS on any games. No Cam startup when system starts. No Kraken info on dashboard or mini Cam. Other than that everything is as in bad as normal.

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Please update to 3.7.0, The startup when system starts was fixed in that version. If you still can’t see your Kraken info, then let me know.

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