CAM Bugs

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  1. v3.6.5 literally just as broken as 3.6.4 and 3.6.3 and so on.

    Still have no setting for my Kraken lighting in the CAM software. Can't even turn it off. It's just forever stuck on the default blue. Not even going to mention all the other issues people are having.

    5 votes
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      0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

      Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

    • FPS overlay not working in world of warcraft , jurrassic world : evolution , the division , ghost recon : wildlands , pubg......... fix this

      FPS overlay not working in world of warcraft , jurrassic world : evolution , the division , ghost recon : wildlands , pubg......... fix this horrid bit of software

      2 votes
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        3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

        The overlay requires DirectX Runtime to be installed.
        Please install DX Runtime and then restart your PC and see if the overlay works. The link below will take you to the download site for the installer.
        https://www.microsoft.com/en-us/download/details.aspx?id=35

        Also make sure that you have tried manually enabling the overlay with the short keys (Shift + O). These shortcut keys can be changed from settings in CAM as well.

        If the instructions above does not work please let us know which games the overlay is not working on.

        Also, some games have an anti-cheat mechanism which can sometimes conflict with the CAM FPS overlay. We are currently working to fix this issue with many companies, but it is a process which takes some time and communication between the developer and NZXT.

      • Can't change language on version 3.6.5

        When updated to version 3.6.5 , Can't choose language on Settings.
        Only can choose English.
        Reinstall 3 times CAM 3.6.5 still same.

        3 votes
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          0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

          Hello, we are reworking the translations. Once they are implemented the languages will be applicable once again. Sorry for the inconveniences this may be causing you.

        • 3.6.4

          Cam overlay isnt working for me. ive tried turning it off and on,reinstalling cam.

          1 vote
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            2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
          • "cooling" menu

            cooling menu tab is not showing, the only way to get this back, seems to be, is restart the pc completely, why is this happening?

            2 votes
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              1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
            • Cam isn't starting minimized even when checked. Overlay isn't working on BF1

              Overlay worked while BF1 started in window mode for the first time. Once changed to fullscreen no more overlay. Doesn't matter if it's manually turned on as that does absolutely nothing. Also when starting the computer cam logs in and then the window is displayed even though the box is checked to start it minimized.

              1 vote
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                2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
              • settings upload failed / vers. 3.5.9

                CAM keeps spaming "settings upload failed every 5 sec. with

                vers. 3.5.9

                8 votes
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                  2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                • CAM not showing cpu temp or load

                  Since 3.6.6 CPU temp and load is not showing.
                  Reinstalling etc does nothing.
                  Installed 3.6.7 today and it's the same.
                  https://imgur.com/a/KPJpmt2

                  1 vote
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                    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                    Hello Andreas, thank you for informing us of this. It’s a very strange issue. I will email you so that you can send me your logs please.

                  • Software Agreement Screen. I CANNOT SELECT Agree,ONLY DECLINE

                    Software Agreement Screen. I CANNOT SELECT Agree,ONLY DECLINE

                    6 votes
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                      0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi, what version of CAM are you using? This issue was fixed in 3.6.3, and the latest version is 3.6.7. Please update to 3.6.7 and let us know if you still have this issue. Thanks.

                    • LED strips not detected on n7 motherboard

                      I've just recently finished a build using NZXT's n7 motherboard, and my LED strips are not detected by CAM software despite them lighting up (in the default white). I'm currrently using both LED headers on the board, with two LED strips attached to each header. I've completed builds with this same set up before with no trouble, so I would like to know what the problem is

                      6 votes
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                        1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                        Good afternoon, please update to 3.6.5 and if your issue continues to occur, provide us with your program logs so we can verify why this is happening. Thank you.

                      • Kraken x61 not detected v3.5.80

                        my X61 was detected by cam fine when I origionally built my system in 2014 with windows 7. Upon doing the free windows 10 upgrade cam still had no issues detecteding the x61. I have however done a complete fresh reinstall of windows 10 and CAM will now not detect my x61, the device manager finds the 690LC however will not let me update/install a driver.

                        19 votes
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                          4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                          Hi, sorry for the inconveniences you are experiencing with our software.

                          If you are using a Kraken X31/X41/X61 and CAM is not detecting the device. You can try these troubleshooting steps
                          Please go to the Devices Page and select “Detect Devices”
                          Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
                          Go into Control Panel and click on “View Devices and Printers” then remove the 690LC/Asetek Driver/Unknown USB Device and restart your PC. Then check CAM again.
                          If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA on the unit.
                          If you do not see any these devices then that means that…

                        • Can't change language on version 3.6.2

                          When updated to version 3.6.2 , Can't choose language on Settings.
                          Only can choose English.
                          Reinstall 3 times CAM 3.6.2 still same.

                          The old version does not have this problem.

                          5 votes
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                            0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                          • Cam 3.6.2 no longer showing liquid temp and pump speed - X61

                            Cam 3.6.2 no longer showing liquid temp and pump speed - X61
                            Also, the displayed cpu fan speed is actually the case fan speed - ASUS Maximus VIII Impact motherboard.

                            1 vote
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                              1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                              The liquid temp and pump speed are displayed in the fan settings, by expanding the pump section. We will review the CPU fan speed issue. Thanks for letting us know.

                            • 3 votes
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                                1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                                Hello Fernando, are you logging in or are you using guest mode?
                                When you make the modifications, do you apply them or just make the change and then go to a different tab or to your game? (I ask this because another user was not noticing the apply button on the bottom left, which made the changes not save, so when he turned his computer off, CAM would load the old settings that were saved)
                                Lastly, a new version of CAM was published today (3.6.8) please update to that one and let me know if the issue is still occurring.

                                Thanks.

                              • CAM placement - small bug

                                small bug with 3.6.0 / 3.6.1 - when CAM starts I move it to a specific place on my 2nd monitor but when I restart CAM / my PC its back on my main monitor in the center.

                                4 votes
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                                  1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                • I cannot sign in on Cam 3.6.0-3.6.1, and guest mode doesn't work

                                  I cannot sign in on Cam 3.6.0-3.6.1. I'm sure my email address and password are both correct. It keep show invalid I don't know why? I can sign in on your site with the same account!

                                  OK, I give up, but guest mode doesn't work, always stucks in 100%

                                  SO DO YOU WANT ME TO USE CAM OR NOT?

                                  3 votes
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                                    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

                                  • "CPU Fan speed error detected" after latest update(s)

                                    After installing the latest updates (I think there were 2 updates, right?) my computer now gets the "CPU Fan speed error detected" when booting. The first update was installed normally (but deleted my preferences as others have pointed out), but the second one took ages to install (which I found strange). Today when I started my computer, surprise, it won't start: "CPU Fan speed error detected". I don't think this is a coincidence. NZXT, please help!

                                    I have a X62 on an Asus Z270E motherboard (I guess the rest of the components are irrelevant).

                                    1 vote
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                                      2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                                      If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                                      C:\Users\Public\Documents\CAM
                                      C:\Program Files (x86)\NZXT\CAM\Logs

                                      By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                                      Thank you.

                                    • Can't log into My Account

                                      I am a Chinese user, and I can't log in to my account with CAM software since the 3.6.0 update. It shows "Invalid email address or password, please try again." I have tried changing my password and even applied a new account, but neither works for me. I could log in 100% fine before the update, so please fix this issue. Thanks.

                                      1 vote
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                                        1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

                                      • CAM 3.6.6 CPU temps still getting stuck

                                        Temperatures are still getting stuck even when CPU temps rise. Fans will not speed up appropriately causing overheating on CPU while rendering HD video files. Please fix!

                                        Windows 10, Ryzen 2700x, ASUS Crosshair IV Hero motherboard, GTX 1080Ti GPU, 32GB RAM

                                        1 vote
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                                          1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hi, the most recent version, (3.6.7) fixes the wrong temperature reading issue. Please update by downloading from here: https://camwebapp.com/download/

                                          I’d suggest uninstalling the previous version before installing the new version as a clean install rather than updating it.

                                          Please let me know if the issue is resolved after this.

                                          Thanks.

                                        • 3.6.0 not detecting grid v2

                                          Latest cam update does not see my grid fan controller at all anymore

                                          4 votes
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                                            1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

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