CAM Bugs

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  1. CAM reading temperatures wrong

    Hello there!

    I bought a Kraken X62 for my Ryzen 2700x but I'm having some issues with the CAM software reading the temps wrong. I've seen some posts here where CAM is reading the temps as too high, but my issue is the opposite, meaning the X62 isn't spinning up as it shuold be when my temps increase.

    HWiNFO is currently reporting my Tdie temp as 78,6 degrees celcius, but CAM is reading it as 49 degrees.

    My motherboard is a MSI X470 Gaming Pro Carbon.

    Looking forward to hearing from you!

    Johan

    3 votes
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      3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

      Hello Johan, the devs tell me that this issue will be fixed in the next update (3.6.7), sorry for the inconveniences.

    • Fan speed issue

      I have been encountering higher CPU temps lately and I realized that the GPU temps were about the same. Then I saw one of my radiator fans weren't even spinning. I had to change the fan profiles multiple times until I finally got it to work again. I still have the problem where my temps are going up to 80 degrees. Which never happened to me until a recent update a week or two ago. I'm worried my PC will overheat. I am using an NZXT Kraken x62 rev 2 with an 8700k.

      1 vote
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        3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

        For some setups, CAM has been reporting temperatures that are different from the actual temperature. This is being addressed in the next update (3.6.7) Thank you for reporting this.

        If you encounter the issue where the radiator fan stops working again, please send us the logs to verify if CAM reports anything there.

      • my cam dont have the list in the left hand side

        my cam dont have the list in the left hand side
        please help

        3 votes
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          1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
        • UPDATE 3.6.2 STILL NOT DETECTING KRAKEN X42

          I recently bought the kraken x42 for my PC and installed CAM software but it did not detect my installed Kraken X42.
          I read online that there was a hotfix coming today so I waited.
          Now I installed 3.6.2 and I still have the same issue.

          Cant say I'm happy with my NZXT experience so far. This is just horrible. Please DO something.

          10 votes
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            1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

            Good afternoon, thank you for informing us of your issue. If you would be so kind as to please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places so we can verify any logged issues:

            C:\Users\Public\Documents\CAM
            C:\Program Files (x86)\NZXT\CAM\Logs

            Send them to the email maximo.castro[at]nzxt.com.

            Thank you for your cooperation and time, and sorry for the inconveniences you are currently experiencing.

          • 1 vote
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              4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

              Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

            • Not remebering profiles, changing GUI colour and not logging in..

              Hi, Just updated to 3.6.0, Now it wont remember custom profiles, or the GUI colour after every reboot it reverts back to the default profiles and colours. I have tried uninstalling, deleting or known NZXT files and doing a fresh install, nothing has changed...Also wont remember login details after every reboot.

              5 votes
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                1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

              • Stars minimized and Ring color custom not working

                Cam fails alot, doesnt detect the ring color when I select a custom mode
                Just the preset one or the audio, game or smart
                and I dont like that takes alot to start up, sometimes it opens even I selected the "Start minimized" and If I dont open it the colors just stay white,Have to open it in order to get my settings applied

                4 votes
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                  1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                • 4 votes
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                    2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                    Please try resetting your password to be able to log in. If you have already done this and still have issues, please provide us with your program logs so we can verify any reported issues.

                  • HDD has incorrect capacity and usage

                    Latest update has my 3TB HDD reading as only 2TB. It is showing as both 1TB filled and 1TB free when correct usage is 1.27 and 1.72TB respectively.

                    1 vote
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                      2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                    • Kraken x61 Not Recognised After Wake Up from Sleep

                      So I have CAM 3.6.7 and whenever my computer wakes up from sleep, Kraken x61 is no longer seen or detected by CAM. I have to fully restart my machine. What is this joke?!

                      0 votes
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                        2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                      • can't see liquid temperature

                        why is there no more liquid temperature or pump speed?

                        10 votes
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                          0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                        • Cam 3.6.7

                          New update 3.6.7 it makes mi pc slow as hell. cpu usage 100%. i7 7700k

                          4 votes
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                            1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                            Please go to Settings >> General >> Detection and select “Do not detect drive info”. This will remove the writes to disk.

                          • 3.6.5 will not update

                            The newest update will not begin, it just closes cam and nothing. trying to get these bugs worked out. Also, gauges still wonky, percentages seem okay. Just the gauges associated with them on main monitoring screen.

                            0 votes
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                              3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello, please try the latest update, version 3.6.6.

                              But first uninstall the previous version, restart your pc and then install the latest version.

                              We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

                            • fan speed gauge Cam 3.6.4

                              New cam 3.6.4 Kraken x64 fan speed gauge reads wrong. The gauge would register 3/4 full at 450-500 rpm. Until I push the fans when the cpu heats up, only after doing so and then letting it idle down will it show the, I guess somewhat correct position on the gauge.

                              0 votes
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                                3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                              • CTD's and restarts when i stresstest my OC'd 8700k

                                It doesn't "crash for good" as in error messages, but when i tested out the stability of my 8700k at 4.9ghz, the cam struggles to act on the fan profiles i set it to. Temps shows above 70c, but fans stays at low speeds, and kicks in way later causing the cpu to go into high temps. (tempted to just connect it to a manual controller)

                                And when i stress tested the cpu, it constantly disappears and reappears as if it can't read temps or change fan speeds for the curve i've given it.

                                4 votes
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                                  1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi, the most recent version, (3.6.7) fixes the wrong temperature reading issue. Please update by downloading from here: https://camwebapp.com/download/

                                  I’d suggest uninstalling the previous version before installing the new version as a clean install rather than updating it.

                                  Please let me know if the issue is resolved after this.

                                  Thanks.

                                • 3.6.3 can't change language

                                  CAM 3.6.3 Cannot change language in new installation of windows 10.

                                  9 votes
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                                    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                  • CAM is going to kill my computer

                                    At this point I don't care about the lights. These fan bugs are causing my temps to spike and the fans won't save my curves. These bugs are killing my computer. The last build before this update worked perfectly. WHAT IS GOING ON OVER THERE?

                                    4 votes
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                                      2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                                      If you have version 3.6.6 and are still having those issues, please send us the logs so we can verify them. Thanks.

                                    • Can not change language setting

                                      Can not change language setting (Ver 3.6.3)

                                      8 votes
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                                        0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                      • DAMN not saving, cant access FPS overlay in guest mode horrible FIX it 3.5.9 worked fine all after CRAP

                                        as described up top LOL unreal kraken x61 here, also computer tech so dont u dare tell me to reinstall or check my connections or any troubleshooting ur software is screwing crap up and u need to make available older versions for archive and compatibility purposes, also stop tagging FIXED in change logs if have not confirmed it also can damage peoples computers

                                        2 votes
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                                          2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                          Good afternoon, please update to 3.6.5 and if your issue continues to occur, provide us with your program logs so we can verify any logged issues.

                                        • Fans shut off when cam opens

                                          I have a h700i case that I recently built in. I installed the cam software, and ran the benchmark tests and everything. I noticed though, that every time cam is opened now, all of my case fans shut off. This is a very big issue, as my cpu overheats, and I cannot continue. Please respond with reasons of why this happens.

                                          7 votes
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                                            5 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hello, please update to the latest CAM software (currently 3.7.0, found here: http://camwebapp.com/download/).

                                            I’d also suggest uninstalling the previous version first before installing 3.7.0.

                                            Once the program is updated, please verify what setting you currently have in the cooling tab and try changing it to be fixed 100% or Performance and let us know if the fans react to this. (It is possible that your fans shut off because the setting could be in Silent). If this is not the case, please let us know so we can get in touch with you via Email so that you can send us the logs.

                                            Thanks.

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