CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. Cryorig H7 Quad Lumi RGB lighting settings still delete on shutdown

    I downloaded the CAM software today (3 June 18) which I assume is the latest updated version. When I created a New Custom Profile for my Cryorig H7 Quad Lumi in the CAM software, (changed colour of LEDs from white to WAVE), it deletes the custom lighting settings when I Shutdown the computer, and the LED logo and backlighting revert to default white. But when I log into CAM again, the coloured WAVE settings appear again. I know this problem has been fixed by your team, but why is it still happening to me? Thank you in advance.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  2. Remove computer

    How do I remove computers from cam So I do not see the other inactive computers on mobile?

    2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    12 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  harry.nong responded

    Currently this feature is not in CAM. We can look into adding this feature later into the future if more users ask for it.

  3. Fans not spinning up

    None of the case fans I have connected to the CAM device in my H700i will power up. I'm able to get LED control of the LED strips, and see all the information in the CAM interface, but none of the case fans (front 3 or rear) are being driven at all. I have them all with a custom profile that should run them at 100% (to make sure they're actually working) but no luck. Help!

    8 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    9 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Eric Lam responded

    If you are experiencing an issue where the fans on the Smart Device are not spinning. Please check the specs on those fans. Each channel on the Smart Device can only support up to 10 watts and if you exceed that threshold the Smart Device will have a failsafe to shut off all the fans. At this time please shut off your PC and turn off your PSU. Then wait 10 seconds and turn your PSU and PC back on. See if the fans spin then.

  4. Cam Overlay Causes Large FPS drops in game

    When playing games mot notably rocket league, CAM overlay now causes a large performance drop. Using the steam fps counter as well as the Nvidia one from Geforce Experience, it shows 147 fps all the time (my set maximum for the game) when CAM overlay is on the FPS is at 70-90. If I run the Nvidia or steam one in the opposite corner from CAM they match the CAM fps, when CAM is disabled the fps goes back to normal

    on older versions this didn't seem to be an issue, even with an FX 8350. (currently on a clean…

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    8 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Eric Lam responded

    Hi there, we are aware of this issue and are currently working on this issue in development. We do apologize for the inconvenience and do ask that you temporarily disable the overlay if it’s causing too much trouble for you.

  5. Smart Device Stuck at Step 3 after forced closure of CAM midway during Update of Adaptive Profile. Error "Can't find the result from API"

    Smart Device is now stuck at Step 3 and display error message "Can't find the result from API, Rrty left for: 3 times. Error message will pop up again 2times and 1 times.
    Symptoms: Step 3 is stuck and the Game and Idle % is permanently at 0%.
    Tried: Restart PC, uninstall and reinstall CAM, Reset the Adaptive profile and redo Step 1-2.
    It still ends up stuck at Step 3 and unable to change the Fan profiles.
    This happened after CAM had to be forced closed when Step 3 "Update" was being carried out. Upon restart of CAM, Step…

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  7 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  6. How to disable cs:go lighting. I'm using latest 3.5.90 THIS IS SO FRUSTRATING!

    how to disable this? I'm so annoyed I can't find it in the CAM app come on

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    In CAM, click on lighting tab, from there go to the Games tab, and disable the “Automatically enable this mode when running” checkbox.

  7. NZXT USB driver error

    usb driver error indication is detected from the device manager and the display of pump and LED custom function disappears from CAM Please tell me the solution method!

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Eric Lam responded

    If you are using a Kraken X42/X52/X62 and CAM is not detecting the device. You can try these troubleshooting steps.

    Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.

    If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a mini to regular USB cable and route it to the back of your case to test this issue. If the cable is the issue, please contact our support team over at https://www.nzxt.com/customer-support to look for a replacement USB cable.

    Try shutting off your PC, then plug the USB cable to a different USB

  8. CAM 3.3.5 - Auto-start and Start-minimized features are broken

    The "Auto-start CAM when Windows launches" and "Start CAM minimized" features are broken in CAM 3.3.5.

    I explained it all and a possible fix there: https://www.reddit.com/r/NZXT/comments/6u3qaz/fixproposedcam335autostartdoesntwork_and/

    To be clear:
    * The "auto-start" feature doesn't work because the Scheduled Task is improperly defined and CAM_Launcher (and the aCAMService which goes along with it) keeps overwriting it wrong.
    * The "start minimized" feature doesn't work because no matter if you check the box or not, the autohide.dat file keeps being rewritten with "wait" instead of "true" (when you check the box) in it as soon as…

    30 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    15 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Eric Lam responded

    Hi there, this issue will be fixed in our next release.

  9. AER RGB 120 Fans lights are on during start up but turn off when CAM starts up.

    My AER RGB fans' lights turn on when I start my computer but as soon as I start up CAM, they turn off. I close CAM and unplug the Hue+ USB then plug it back in and the lights will turn on. I only have the AER fans plugged into the Hue+.

    12 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Eric Lam responded

    Hi there, what setting are you using? Please be sure you don’t have the channel toggled off in CAM.

  10. loading cam 0%

    Continue to have the ongoing issue of LOADING CAM 0% when loading my PC. If I dont log in fast enough it stays at 0%

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  11. Lighting Option Disappeared

    The lighting option randomly disappeared in my software and the lights on the Kraken are stuck as white... Not sure what happened, it was out of nowhere.

    12 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    9 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Eric Lam responded

    If you are using a Kraken X42/X52/X62 and CAM is not detecting the device. You can try these troubleshooting steps.

    Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.

    If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a mini to regular USB cable and route it to the back of your case to test this issue. If the cable is the issue, please contact our support team over at https://www.nzxt.com/customer-support to look for a replacement USB cable.

    Try shutting off your PC, then plug the USB cable to a different USB

  12. CAM 3.3.1 Changed Seetings going back to how they were before after PC is restarted

    I was getting anoyed with cam nottifications about running out of space on one of my disc, so i decided to disable them, but after every PC restart, seetings seems to go back to how they were before,they just go to default.

    78 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    27 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  13. Won't let me change colors at all

    Almost every single lightning option when I click on different colors, the Apply option is completely grayed out. That or when I click on the like colors to add to breathing or to add a new color or switch up order of colors, nothing happens. I click and click and nothing. I really don't understand why this program is absolutely so bad. Using the newed 3.5.30 version. Kraken X62 and also the led strips that came with the H700i Case.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    5 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Eric Lam responded

    Hi there, can you double check if you are in sync mode? Please be sure you are not in sync mode and you are in the actual device page to change colors.

  14. Kraken x62 won't show up in CAM

    I just got my PC together, finally, and no matter how many times I restart my PC or re-install CAM, I can't get it to show up.

    I have the drivers installed, the Asetek USB Driver, and the pump is fully working, completely lit up, etc. but I have absolutely no control over the RGBs.

    I also have the NZXT Hue+ installed, with 5 fans and 3 strips. All of that works perfectly, and I haven't had a single issue with it.

    The pump is working, the lights are on, I just have absolutely no control over them.

    I've checked,…

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  15. Still incessant HDD activity after 3.2.04 and no STILL no options to turn of monitoring

    Stop closing issues you haven't fixed! You also said you'd stop adding new stuff to CAM until you cut the fat out of it and yet here we are months later with CAM STILL constantly grinding HDDs.

    LET US REMOVE SYSTEM MONITORING. I do not need CAM to monitor RAM, Network, HDD space, voltages, and this all stuff. And yes before you even ask I have given CAM firewall access so it can upload everything to you every 3 nanoseconds (another thing we have NO CONTROL over) and disabled all the detection stuff. My hdd space is the same as…

    140 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    76 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  fan.ding responded

    HI guys,
    We will release the public version that fixes this issue tonight. Thanks for your patience.

  16. Kraken x52 LED

    My kraken x52 LED is not turning on. Its cooling perfectly fine and when I installed it it was working until I installed Windows 10 on my pc. I downloaded cam v.3.5.30 but the cooling and lighting options aren't there.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  17. Ryzen Stock Frequency -1

    https://i.imgur.com/HCBfgO4.png

    This problem has been around since Ryzen was released. Still showing -1 under CAM 3.5.0 .

    7 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  18. Kraken X62 Issue with Noctua Fan

    I just installed the Kraken X62 in my system but i'm experiencing an issue. When I boot up my system my Noctua fans don't start spinning until I login to windows and once CAM launches. Only once CAM has launched will my fans start spinning.

    I've tried different fan headers too. I was using the same CPU_FAN header previously on a Corsair H115i with the same Noctua fans without any issues.

    I've got a Asus z170 deluxe motherboard.
    Stock Kraken X62 fans start spinning as soon as my system boots up no issue.
    If I remove the USB connection from…

    78 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  50 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  19. Receiving a notification from the Windows Defender in regards to CAM every time I reboot my PC

    I am receiving a notification from the Windows Defender in regards to CAM every time I reboot my PC.

    The notification states "Windows Defender Security Center", "Unauthorized
    changes blocked" and "Controller Folder Access blocked C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe from making changes to the folder %userprofile%\Docum...\CAM".

    When I go the "%userprofile%\Docum...\CAM" it appears that nothing is in this folder and I also checked the hidden items but nothing was hidden here.

    When I click on the notification, Windows opens Windows Defender Security Center.

    This started happening right after I received the critical Windows update 1709

    Just received another update that changed the…

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Eric Lam responded

    We hope this issue has been resolved. The following ticket will now be closed due to this ticket being involved with our older version.
    Please update to our newest version 3.5.8 (www.camwebapp.com) and see if you still exhibit the same behavior.
    If you do, please submit a new post or ticket by clicking on “Contact Support” on the right. Thank you.

  20. Great idea - Incredibly horrible execution.

    A £2,200 system can handle almost anything... Except for CAM!

    Frequent crashes
    Doesn't recognise my H700i smart device
    Freezes
    Starts with Windows whenever it feels like it
    Spelling errors
    Inconsistent design

    How do you screw up that bad?

    I've made better programs myself!

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Eric Lam responded

    Hi there, we do apologize for the inconvenience, We are always reading user feedback so we can proceed with the development of our application. If you have any issues please go to https://www.nzxt.com/customer-support to request for assistance

  • Don't see your idea?

CAM Bugs

Categories

Feedback and Knowledge Base