CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. CTD's and restarts when i stresstest my OC'd 8700k

    It doesn't "crash for good" as in error messages, but when i tested out the stability of my 8700k at 4.9ghz, the cam struggles to act on the fan profiles i set it to. Temps shows above 70c, but fans stays at low speeds, and kicks in way later causing the cpu to go into high temps. (tempted to just connect it to a manual controller)

    And when i stress tested the cpu, it constantly disappears and reappears as if it can't read temps or change fan speeds for the curve i've given it.

    4 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, the most recent version, (3.6.7) fixes the wrong temperature reading issue. Please update by downloading from here: https://camwebapp.com/download/

    I’d suggest uninstalling the previous version before installing the new version as a clean install rather than updating it.

    Please let me know if the issue is resolved after this.

    Thanks.

  2. PC hard Freezing using CAM Software

    So about 5 weeks ago I built my new PC.

    So I have been running windows 10, with booting cam on startup. And for weeks the freezing problem haunted me, I tried everything to figure it out from Memtest(over 16h) to endless benchmarking and stress testing software. Updating Bios, reformatting and pretty much updating every driver I could find. And recently I have not been starting cam on startup and my pc is fine, I can leave it on all week with no issues.

    The freezes that I used to have however did not occur instantly, it could take a…

    45 votes
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    63 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working better for many of our customers. If this issue continues to happen to you after updating, let us know so we can get in touch with you directly and figure out why. Sorry for the previous inconveniences, and thank you for your help.

  3. CAM displaying wrong CPU temp

    Just got CAM installed with a Kraken X61 but the software is showing a different CPU temperature than what is shown on the motherboard and in Open Hardware Monitor. I had the Corsair H100i before this and the Corsair Link software let me link the fan speed with whatever sensor I wanted. Why would the CAM software be showing a different temp than the CPU is actually producing? Maybe make an option to choose which sensor to use for CPU monitoring??

    13 votes
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    28 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, the most recent version, (3.6.7) fixes the wrong temperature reading issue. Please update by downloading from here: https://camwebapp.com/download/

    I’d suggest uninstalling the previous version before installing the new version as a clean install rather than updating it.

    Please let me know if the issue is resolved after this.

    Thanks.

  4. Can't Login to NZXT Account

    I am told my password is incorrect every time. Even after changing it.

    22 votes
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    87 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. an error occurred while trying to communicate with the server

    I've uninstalled and reinstalled and I'm getting the same error when trying to login it says "An error occurred while trying to communicate with the server, it all started when I updated to 3.6.6.

    45 votes
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    22 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, sorry for the late response to this issue. Is this happening after Automatic Startup following Windows Start or while opening CAM after Windows has loaded? Also, when this issue occurs, please try closing CAM from the notification area, and then opening again. Let us know if this helps. We are doing further investigation into this issue at the time.

  6. CAM devices have not been detected for months...

    I'm starting to regret buying my NZXT CAM more and more every day... It has been months since I have been able to control them. They are just not being detected by the software. I've reinstalled different versions of CAM way too many times and rebooted my PC, but just NOTHING helps. Yes I have the latest version 3.5.90.
    I wish I had never updated from CAM 3.2 and never updated the firmware, everything worked fine in late 2016, but after that it became worse and worse and more features started disappearing.

    Please tell me that there is a remedy…

    26 votes
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    25 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Exalerion, I have emailed you several times trying to schedule a call with one of our devs but have not received any reply.

  7. 3.6.2 update and Custom fan profile, pulling my hair out with fanspeed being locked at 100% AT ONLY 55c and no way of altering.

    What on earth is wrong with the latest update and the custom fan profile?? The idea of custom means it's totally custom. Even the hotfix that was pushed out on 20'07/2018 (today) has not fixed this issue. Why can I not lower than fan speed from the locked 100% at 55c?? this is driving me insane, I dont want a damn 747 jumbo jet sitting next to me hovering when my cpu temp is at a low of 55c. You should only need 100% fan speed if the CPU gets to around 85c not 55c.

    Come on, test this software…

    29 votes
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    13 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  8. Installed v3.6.0 - Not happy.

    Installed v3.6.0 upgrading from v3.5.9 - Not happy. How is it, that you can push an update that "fixes" things and in general is supposed to improve the software but instead completely fucks over one of the most important parts of the software..... the custom fan profiles. These are now broken, the customization slider dots are out of bounds beyond 55c. They are stuck at 100% fans at temps beyond 55c and I absolutely am furious, because I don't need my fucking PC sounding like a jet engine when my CPU temps are only at 60-65c when gaming. I'm uninstalling…

    33 votes
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    4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  9. Lighting broken on latest update 3.6.0

    Latest version of CAM (3.6.0) does not detect the lighting on my Kraken. Both my Kraken and Grid firmware say V0 when going to Gear Icon > About Cam > Component Firmware Version

    20 votes
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    9 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

    Thank you.

  10. "Please download or Update to latest CAM and Login on your PC for using your Android App"

    Android app is up to date, and I am logged in, yet this is all I can ever get :( Tried on several phones, same thing

    46 votes
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    14 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    Good afternoon, sorry for the inconveniences you are experiencing with your CAM mobile. The login is currently very slow, we are working on fixing this as soon as possible.

    A few weeks back we had an issue where you could not log in at all, but that has been fixed already. If you have a different issue, please let us know so we can verify as well.

    Thank you for your cooperation.

  11. CAM 3.6.1 not detecting Kraken x62

    Cam update 3.6.1 today broke my whole system, my Kraken x62 is no longer detected at all. Yesterdays update to 3.6 was fine but 3.6.1 today broke everything. Please fix this with 3.6.2 asap, thanks!

    13 votes
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    7 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  12. Cam not showing on the right monitor every restart

    I have a dual monitor setup so I use my second monitor for my monitoring apps. I have cam set to open when windows starts and should open on my second monitor. However, just after the update, whenever I start my computer it defaults to my 1st monitor which is annoying cause I need to line it up again on my second monitor. How do I fix this?

    10 votes
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    5 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  13. what is wrong with u guys?!!!!! cmon!!!????

    Yesterday i updated cam software , due to this update i lost all of my custom profiles... so i had to set them up again wich was a pain in the ass. And now today i load up the "awesome" cam software and guess what its GONE AGAIN!!!!!!! , how many times do i have to set up my custom profile till it actually SAVES ? Cause right now this is really a pain in the ass, coming from such a big company , well im dissappointed, thats all i can say

    17 votes
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    5 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working better for many of our customers. If this issue continues to happen to you after updating, let us know so we can get in touch with you directly and figure out why. Sorry for the previous inconveniences, and thank you for your help.

  14. Do you guys test CAM before update release?

    Well how do I put this, updated cam and

    A. It looks like crap

    B. It doesn't save my fan profiles on restart.

    C. Custom fan profiles for grid v3 don't work. They all seem to be set at silent profile, even though they all have custom ones set.

    D. GPU temps aren't correct, I put GPU under load and Cam says its at 30c but really its at 65c, which is really bad as cam controls the fans on my GPU radiator and the fans speed was a 20%. Before update, Cam would speed up the fans as set…

    11 votes
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    4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  15. CPU temperature is now not working with release 3.6.4 for Ryzen 7 2700x.

    CPU temp is stuck at 50 degrees Fahrenheit and Celsius! It's measuring the same temp for both. Even if I switch my settings between Fahrenheit and Celsius it remains the same. Clock speed is also wrong and shows half of what it should be. Fans speeds are stuck at 80%. I'm sorry, but each upgrade is now just getting worse. Please help.

    13 votes
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    3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry, what I meant was, please update to 3.6.5 and if your issue continues to occur, provide us with your program logs so we can verify why this is happening. Thank you.

  16. temperature ryzen 7 2700x

    The temperatures displayed on cam are not true. The ryzen master software and other programs display the temperature values correctly but cam constantly detects 45 ° C.
    CPU Ryzen 7 2700x
    MB Aorus x470 ultra gaming
    Kraken x52
    Cam 3.6.6

    15 votes
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    3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, the most recent version, (3.6.7) fixes the wrong temperature reading issue. Please update by downloading from here: https://camwebapp.com/download/

    I’d suggest uninstalling the previous version before installing the new version as a clean install rather than updating it.

    Please let me know if the issue is resolved after this.

    Thanks.

  17. SOFTWARE FROM LIDL

    Good job on destroying the software once again, never seen most broken full of bugs in my entire life. newest "update" 3.6.5 nothing is working literally, it recognise only hue+ i have the nzxt kraken x62 and dont recognise it anymore. i cant change the colors and the most important thing i cant change the fan and liquid speed. let me know when you have a solution i paid good money for your kraken. please dont not reply with an answer like restart your pc or try to login with another account, because i already tried it. i need a…

    9 votes
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly.

    If you continue to have the same issues after updating, please send us your logs to verify why CAM is not detecting your hardware.

    Sorry for the previous inconveniences, and thank you for your help.

  18. CAM resets fan and FPS display settings every single launch

    Every time the CAM software launches -despite being logged in- my fans are all set to silent, and my fps display is .... broken - it works, but it will say top left, or top right, then I launch the game and it will move, and if I alt-tab in the game then it moves again .... ? It's at the point that I alt tab in and out of my game so the FPS display is where I need it, since disabling the display in the CAM software does nothing.

    And setting up custom fan profiles just to have…

    13 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Zbee, please update to the latest version of CAM (currently 3.7.0, which you can download here: http://camwebapp.com/download/) I’d suggest uninstalling the previous version first and then installing this one. After this update, verify that your settings were downloaded correctly. (I have 2 users for testing this and the FPS settings are correctly downloaded when I update). If the settings are wiped again, please let us know so we can get in touch with you to verify your logs.
    Thanks.

  19. 3.6.1 can't change language

    CAM 3.6.1 Cannot change language. Shows English no matter what other languages are applied.

    Tried to restart software and reboot Win 10, still can't change it.

    13 votes
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    3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  20. Can is useless now

    YTou ball need to go back to flippin' burgers at Mc Donalds....you suck where it comes to software. Every time there is an update you screw up this software

    1 vote
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    6 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    I understand your frustration, and am very sorry that you are experiencing this. Please send me a screenshot of what you mention, and the logs. If possible, upload them to a file sharing software and paste the link in a comment here. We are working out every issue that is reported as fast as we can.
    3.6.4 addressed the following issues:
    -GPU overclocking settings will now save correctly
    -Fixed CAM not auto-starting minimized
    -Fixed Hue+ audio mode with a single channel
    -Fixed toggle buttons for lighting channels
    -Reduced CPU usage when using audio mode
    -Gridplus settings will now save correctly

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