CAM Bugs

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  1. My Hue+ and Kraken x62 are even not detected in Devices and Printers.

    I connected them by a NZXT Internal USB Hub (2.0 port). They are all lit with white colors. I tried to reinstall drivers by reinstalling CAM multiple times, but it didn't work. Help!!!

    345 votes
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      120 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

      If you are using a HUE+ and CAM is not detecting the device. You can try these troubleshooting steps.

      Go to Control Panel and click on “View Devices and Printers” then remove the MCP2200 device or any Unknown USB Device. Then restart your computer and check CAM again

      If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a micro to regular USB cable and route it to the back of your case to test this issue. If the cable is the issue, please contact our support team over at https://www.nzxt.com/customer-support to look for a replacement USB cable.

      Turn off your PC, then try using a different USB 2.0 port on…

    • 50 votes
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        18 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
      • Fans don't spin at all, But CAM detects the Smart Device

        I have a problem with my fans not spinning upon booting the PC. I have a H700i case with 3x AER RGB 140 and the 3 120 stock fans. From day one, i have had problems with the fans not always spinning upon booting and now i have simply grown tired. Is the Smart Device broken, or is it a Firmware problem. I just doubt it is the CAM software, as they don't even start when i turn on the PC. It seems like a firmware problem in the Smart Device it self.

        I am looking to send back my…

        6 votes
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          4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

          Hello, thank you for contacting CAM support, we are sorry for the inconvenience you are experiencing.

          If you are experiencing an issue where the fans on the Smart Device are not spinning. Please check the specs on those fans. Each channel on the Smart Device can only support up to 10 watts and if you exceed that threshold the Smart Device will have a fail safe to shut off all the fans. At this time please shut off your PC and turn off your PSU. Then wait 10 seconds and turn your PSU and PC back on. See if the fans spin then.

          It is also possible the 3 140 rgb fans may be plugged into one channel, which could be causing the watt limits to become over capacitated. In that case, try to distribute the fan connections amongst other free ports and see if that works.

        • Hue+ not detected by CAM

          Hue + not detected by CAM despite spending whole week following all troubleshooting ideas, also purchased a 2nd unit that wasn't being detected by cam. Your chat support team also admit it's a CAM fault. Are you guys willing to lose customers and face instead of getting this fixed? The worst part was that it worked for a single day then decided it didn't want to work anymore, which proves it isn't my hardware (same issue on my spare PC). What do you suggest guys?

          3 votes
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            2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

            Hello anonymous, we are very sorry for the inconveniences you are currently experiencing.
            Are these the troubleshooting instructions that you followed?

            If you are using a HUE+ and CAM is not detecting the device. You can try these troubleshooting steps.
            - Please go to the Devices Page and select “Detect Devices”
            - Go to Control Panel and click on “View Devices and Printers” then remove the MCP2200 device or any Unknown USB Device. Then restart your computer and check CAM again
            If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a micro to regular USB cable and route it to the back of your case to test this issue. If…

          • Cryorig H7 Quad Lumi RGB lighting settings still delete on shutdown

            I downloaded the CAM software today (3 June 18) which I assume is the latest updated version. When I created a New Custom Profile for my Cryorig H7 Quad Lumi in the CAM software, (changed colour of LEDs from white to WAVE), it deletes the custom lighting settings when I Shutdown the computer, and the LED logo and backlighting revert to default white. But when I log into CAM again, the coloured WAVE settings appear again. I know this problem has been fixed by your team, but why is it still happening to me? Thank you in advance.

            1 vote
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              1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

              Hello Frank, please clear something up for me so I can better understand your issue. You create a custom profile, but when you shut down your computer the lighting is white until CAM logs back in? Or does it stay white? Please let us know so we can determine if it is actually an issue or if it is the way the program works.

              Thanks.

            • Problem with correct recogintion of HUE+ RGB strips and GRID+ fans

              Hello,

              my 4 LED strips connected to port 1 of the HUE+ are recogniced as rgb fans in the cam software. Also my noiseblocker B12-2 fans with max 1300rpm are not configurable and always spin with a lower rpm. It is sown in CAM, that some spin at around 600 rpm, and some at 0rpm, but in reality they are all the same speed.
              I want to be able to configurate the speed but it´s not possible.

              Here is what i tried to solve the Problem, but what didn´t work.
              I deinstalled the software, shut down the pc, disconnected both,…

              18 votes
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                5 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                Please be sure to check if all the strips are properly aligned. The arrow on the connection cable should be pointed to the +5V on the strip. If you are using any extension cables please check those as well.

              • h700i RGB strip not working

                I have just bought the h700i and everything is working fine apart from the fact that my rgb strip isn't working. i have plugged it it and the cam software is registering them but they aren't actually on.

                11 votes
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                  1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                • One LED is Tied To Logo?

                  I'm not sure if this has ever been addressed or seen, but one of the LED sections at the top of my Kraken X52 pump is tied to the logo. Basically, I can't change the logo color without that one changing with it and visa versa. Has anyone else experienced this?

                  5 votes
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                    3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                    Hi there, this is a UI issue. You can create a new custom profile for both channels and it’ll change the one LED tied to the LOGO.

                  • 1 vote
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                      0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                    • My Fans and RGB stripes dont light up..

                      I dont know why this dont work, it shows in the cam software but i wont light up.
                      My normal kraken watercooling works perfect..

                      Sorry for bad english im from germany c:

                      1 vote
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                        0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi there, can you double check you have the LED channel toggled on in CAM? It is on the lighting page and the toggle button should be next to it.

                      • Kraken x61 not detected in cam or usb devices

                        So, i've had this problem for a long time now and i can't seem to manage to fix it. I've been scrolling aroung a lot of threads and nothing seems to help.

                        Cam does not detect my kraken for some reason, and i don't see "Asetek USB Device" or "CCVI" in USB devices. I tried go into the CAM folder and install kraken driver through there, there's just a black windows popping up and then nothing happens. I've also tried reinstalling as well, but to no success.

                        Mah gawd i need to get this fixed.

                        1 vote
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                          2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                          If you are using a Kraken X31/X41/X61 and CAM is not detecting the device. You can try these troubleshooting steps

                          Please go to the Devices Page and select “Detect Devices”

                          Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
                          Go into Control Panel and click on “View Devices and Printers” then remove the 690LC/Asetek Driver/Unknown USB Device and restart your PC. Then check CAM again.

                          If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA on the unit.

                          If you do not see any these devices then that means that the Kraken is not making a connection to your motherboard as…

                        • no problems

                          i have a i9 intel and no problems using kraken X72 and the Hue and grid V3 on a asus ASUS ROG RAMPAGE VI EXTREME, socket 2066 with a Intel Core i9-7960X 2,8 GHz (4,2 GHz Turbo Boost)
                          And in a case of NZXT H700i and its coolind smoot and no problems at all the best of there is. The kraken cools my processor to 38 degrees and with solidworks drawing it comes to 46 degrees and the gris fan controller works fine en very quiet

                          1 vote
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                            0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                          • gpu fan not spinning while gaming..

                            CAM held my gpu fans at 0% the whole time, while it did notice my gpu was at NINETY-SIX DEGREES. another feature to disable... msi afterburner it is, again

                            did not notice the temp til after i closed the game...

                            1 vote
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                              5 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi there, please be sure to have the OverClocking tab toggled on. This is necessary in order for CAM to override your GPU fan curves. If not, your GPU will run the factory set settings.

                            • extended view of the monitoring tool

                              please bring back the extended view of monitoring app like the old versions please

                              1 vote
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                                0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                              • Cannot change the fan color

                                Is it normal i just bought the hue+ with 2x 120fan and everything work I see that all is plugged but I Cant change the color or anything on the CAM app on my pc help plz

                                1 vote
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                                  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                                  If you still have issues, please submit a ticket on support.camwebapp.com. Click on “Contact Support” on the right side.
                                  Please attach your error logs C:\Program Files (x86)\NZXT\CAM\Logs Thanks

                                • Mouse Keys get inverted when CAM software Loads

                                  As soon as CAM loads in Windows 10 my mouse Keys get inverted.

                                  I have to go to the mouse settings to remove the checkmark on the "Switch Primary and secondary buttons" Option

                                  3 votes
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                                    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                                    We hope this issue has been resolved. The following ticket will now be closed due to this ticket being involved with our older version.
                                    Please update to our newest version (www.camwebapp.com) and see if you still exhibit the same behavior.
                                    If you do, please submit a new post or ticket by clicking on “Contact Support” on the right. Thank you.

                                  • X62 LED ring flickering

                                    Dont know if this is the right place to write this issue..
                                    I encountered that my X62 has some weird flickering with the LED ring.
                                    Every few seconds the ring stutters/flickers a bit.

                                    Is this a bug in CAM oder is my X62 broken?.....

                                    Here is a video:

                                    https://www.youtube.com/watch?v=XUhu_6uhZzU

                                    You cann see it at 0:02, 0:05, 0:18, 0:24

                                    4 votes
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                                      3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Nzxt hue showing on cam, but led strips are not working.

                                      Nzxt hue showing on cam, but led strips are not working. First, i was running cam without updating it, only 1 strip worked (port1), and port2 with 4 strips wasn't working. Now, when i updated no-one is working anymore.

                                      1 vote
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                                        2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Fans don't follow custom silent curve correctly. (Oscillation issue)

                                        I have two 140mm Noctua IndustrialPPM 3000 RPM fans, and both oscillate between low and high power usage (visible on the total wattage) when the fan speed is set between 20% and 35-45%.

                                        3 votes
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                                          0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                                          If you are experiencing an issue where the fans connected to the Grid+V2 is constantly spinning up and down. Please check inside CAM and adjust the fan RPM to a higher value. This issue will usually occur on PWM fans as PWM fans require a certain RPM to be set to stabilize with the RPM speed. Since the Grid+V2 is voltage control it requires a certain voltage transfer to maintain a consistent RPM. Try setting the lowest point on your fan to to 30%-40% and see if the RPM stabilizes.

                                        • fans and strips

                                          cam dont rezognice my strips and ans anymore

                                          1 vote
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                                            0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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