CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. SW of abandoned to God

    This is a HELL

    3 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  2. PLEASE GIVE US AN ALTERNATIVE TO CAM FOR KRAKEN

    CAM is once again giving me BSOD, If not for he kraken I would not use it.

    How many hours do I waste on your crappy product before I go out and purchase another cpu cooler so I can end this nightmare from hell?

    2 votes
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  3. Cam 3.6.0 FPS Overlay destroys Source Engines Light-Physik in HL2 and GMod

    Sicne the last Update the CAm FPS Overlay destroys the Light-Enviroment of GMOD HL2 and Left for Dead

    4 votes
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  4. just updated to 3.6 all lights went off on my fans!

    As I updated to 3.6 lighting in fans just went off! When pc starts lights on fans are on! Once Cam loads they go off!!! WTF???

    1 vote
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

    Thank you.

  5. Cam getting ready to launch stuck in 90%

    After booting up the pc and launching cam, cam will load normally but get stuck in 90%. i am using the latest version of cam and it is not my internet I'm using ethernet.

    3 votes
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  6. Not work Start CAM minimized option

    Cam is like a dog poop

    1 vote
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  7. Hello, I'm having a problem - the program does not see installed in the system block water cooling system Kraken X62 ...... body NZXT H700,

    Hello, I'm having a problem - the program does not see installed in the system block water cooling system Kraken X62 ...... body NZXT H700i .Help please solve the problem.

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try these troubleshooting steps to see if CAM can detect the Kraken:

    If you are using a Kraken X42/X52/X62/X72 and CAM is not detecting the device. You can try these troubleshooting steps.
    Please go to the Devices Page and select “Detect Devices”
    Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
    Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.
    If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a mini to regular USB cable and route…

  8. Can't trust NZXT They just want your money and to sell your info ! Nothing more !! This software will NEVER WORK !

    Can't trust NZXT They just want your money and to sell your info ! Nothing more !! This software will NEVER WORK !

    1 vote
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  9. CAM temperature detection error

    CAM temperature detection error

    Fix CAM temperature detection error I hope to increase the CPU of the ryzen 7 pro series such as ryzen 7pro 2700X . ryzen 7pro 2600 pro

    4 votes
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  10. BSOD's when running adaptive function

    Various BSOD's when trying to run adaptive initial tests

    Brand new build
    i7-8700k
    gtx 1080
    strix mobo
    G-skill trident Z 32Gb

    all hardware have lastest bios/drivers

    using an NZXT Grid V3

    unable to run CAM as it automatically commences adaptive testing and BSOD's when entering load

    3 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Please update to version 3.6.7 by downloading from here: https://camwebapp.com/download/

    I’d suggest uninstalling the previous version before installing the new version as a clean install rather than updating it.

    Please let me know if the issue is resolved after this.

    Thanks.

  11. Cam causes computer to turn off.

    CAM causes the computer to randomly shut down when it's running. I have 3.6.6. Fans won't spin at all unless CAM is running, so this is quite annoying. I have tried uninstalling and reinstalling CAM, but it doesn't help.

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, which version of CAM are you using? The latest version is 3.6.6, if this is not the version you are currently using, please download it from https://camwebapp.com/download/ and let us know if the issue continues to happen.
    Thanks, and sorry for the inconveniences.

  12. Cam 3.6.6 ne ce lance pas

    Bonjour, au démarrage de mon pc Cam 3.6.6 ne ses pas lancer, et impossible de le lancer via le laucher, j'ai utiliser l'outil de réparation du logiciel, désinstaller et réinstaller et lancer en mode administrateur mais rien a faire il ce lance pas, mais ce lance avec la version 3.5.9 trouvé sur le net, ayant un kraken x72 un hue+ et un gridv3+ et au prix ou j'ai payer ce matériel merci de bien vouloir corriger votre logiciel rapidement !

    3 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, in version 3.6.6 there is a bug that if you have “Start when Windows starts” and “Start CAM minimized” both selected, CAM will not auto start, but if you de-select “Start CAM Minimized” it should start with Windows correctly. This has been informed to the devs and we expect to have it fixed for the next update.

  13. freeze ups and changes screen resolution to low res

    the software for x62 kraken still has some bugs causing screen freeze and reboots

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  14. Cam overlay crashes after changing game and fps counter not accurate

    Cam overlay crashes after exiting a game like csgo. After exiting the previous game, if you start up another cam overlay will not work. no matter how you press shift O the overlay just wont respond. The fps counter is also having trouble counting fps in csgo my fraps counter says i am at 330 fps but cam only says i have 150 fps. i am using a gtx 1080 so clearly i should be getting over 200fps and something is wrong with cam fps counter

    2 votes
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  15. Cam can't read the temperature of HDD

    After installing the update popped up last month, the Cam can't read the HDD components temp correctly which was functioned well before. Now, it only shows -1℃ and Min 999999℃, Max 0℃ all the time. Could you please fix it?

    3 votes
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  16. "Fastest" option causes X62 lights freeze

    3.6.6 - Covering Marque, setting the lighting option to "Fastest" causes the LED's to freeze and then after a short while they turn off. All other lighting speed modes work fine.

    Only "Fastest" freezes on my X62

    3 votes
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  17. No device detected

    You're shity soft don't detect my x62, the detection was blocked at 70%,
    and he's crashing when i launch a stress test with occt or aida or anything put my temps 60+

    Using kraken X62
    Gigabyte z77 ds3p last bios
    Windows 10 64b

    1 vote
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    2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Good morning, thank you for contacting CAM support and sorry for the inconvenience you are currently experiencing.

    Could you try changing the USB cable and see if that helps?

    In the case it does not fix the problem, please send us the Logs which you can find in the following places so we can verify any logged issues:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    Thank you for your cooperation and time.

  18. Big FPS drops, in games.

    With the newest version of CAM :(
    Thought NZXT was better than this.

    1 vote
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  19. omg i don't understand why Release Program that's so unstable?

    plz fix this :(

    this new update will not keep saved setting what so ever and it crashes.

    why relas patch that's not tested? i don't understand

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello sir, we are very sorry for the inconveniences this has caused you. As of version 3.6.4 and now 3.6.5 this issue was fixed. If you continue to have an issue with this, please let us know so we can verify if there is an issue with your account in particular. But there should be no more problems.

  20. 1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
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