CAM Bugs

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  1. Cam 3.6.0 save no setting

    Germany:
    Hallo habe das update von cam 3.6.0 heute drauf gemacht und sofort bemerkt das es keine einstellungen speichert.
    spätestens nachdem man den Pc neu gestartet hat sind alle einstellungen verschwunden.
    bitte sofort beheben !!!
    Neuinstalation hat auch nicht geholfen.

    Englisch:
    Hello have the update of cam 3.6.0 today on it and immediately noticed that it does not save settings.
    at the latest after restarting the PC, all settings have disappeared.
    please fix it immediately !!!
    Reinstallation did not help either.

    77 votes
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      22 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

      If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

      C:\Users\Public\Documents\CAM
      C:\Program Files (x86)\NZXT\CAM\Logs

      By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

    • CAM 3.6.1 not detecting Kraken x62

      Cam update 3.6.1 today broke my whole system, my Kraken x62 is no longer detected at all. Yesterdays update to 3.6 was fine but 3.6.1 today broke everything. Please fix this with 3.6.2 asap, thanks!

      12 votes
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        7 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

        If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

        C:\Users\Public\Documents\CAM
        C:\Program Files (x86)\NZXT\CAM\Logs

        By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

        Thank you.

      • what is wrong with u guys?!!!!! cmon!!!????

        Yesterday i updated cam software , due to this update i lost all of my custom profiles... so i had to set them up again wich was a pain in the ass. And now today i load up the "awesome" cam software and guess what its GONE AGAIN!!!!!!! , how many times do i have to set up my custom profile till it actually SAVES ? Cause right now this is really a pain in the ass, coming from such a big company , well im dissappointed, thats all i can say

        17 votes
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          4 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

          If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

          C:\Users\Public\Documents\CAM
          C:\Program Files (x86)\NZXT\CAM\Logs

          By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

          Thank you.

        • CAM loading causes Windows restarts

          Having an ongoing issue when using CAM. Approx every other boot of Windows, while CAM is still loading, my system will restart. i purchased my Kraken last year & have tried numerous updates of software. Last 3 weeks been had CAM uninstalled without any issues. Have disabled HDD monitoring.

          System
          Ryzen 1500x
          X62 Kraken
          G Skill 16gb ram
          Strix RX580

          54 votes
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            17 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
          • 3.6.2 can't change language

            3.6.1 can't change language

            10 votes
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              0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
            • CAM 3.5.8 wont login today.....

              booted pc like normal... i have CAM to start in startup..... wont login using my normal login. stuck loading at 0% and from what i've seen on other posts this is happening to quite a few people, please fix this, and for GOD SAKES test these updates before passing the bugs onto us!!!!

              67 votes
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                11 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
              • cam software crash pc

                My PC has been "freezing" randomly for a few months now that I installed the craken x52 and the software cam. It may crash during web browsing, during a game, or during a software/driver update.
                It doesn't turn off, it hard locks the PC down, the only solution is to turn the PSU off with it's on/off switch, holding down the reset button on the tower does nothing.
                The only other indication of a crash, is that my LED's on the Asus RX 570 turn solid white.
                A week ago I uninstalled cam and since then it has not happened…

                14 votes
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                  4 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                  [UPDATE]

                  A new version of CAM has been released (version 3.6.0) where several of the currently known bugs have been taken care of. Please go to https://camwebapp.com/download to download it and verify if this fixes the issues you are experiencing.


                  Before installing, please fully uninstall the previous version of CAM, then delete the folder from C drive >> Program Files >> NTXT, and restart the computer before installing this one.
                  ************************

                  If your issues continue to occur, please inform us. Thank you, and sorry for the inconveniences.

                • When I exit CAM 3.5.80, an error pop up appears - Problem Event Name - CLR20r3

                  The software works fine in auto start-up and all, the only time I will ever encounter this issue is when I decide to exit or quit the program.

                  3 votes
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                    14 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                    under review  ·  Eric Lam responded

                    Hi there, please perform a clean install of CAM
                    Uninstall CAM completely from your PC and restart when prompted.
                    Then perform a clean boot.
                    To perform a clean boot, type “msconfig” in the start search and hit enter. Then select the “Services” tab and check “Hide all Microsoft Services”. Then click on “Disable all”. After, click “Apply/OK” and restart your PC.
                    Then reinstall CAM from https://camwebapp.com/
                    Restart when prompted
                    Let me know if this helps. Thanks!
                    If not please send us your error logs C:\Program Files (x86)\NZXT\CAM\Logs
                    And a list of your PC specs

                  • CPU Temperature spiking since latest update

                    Since the latest update CAM thinks my CPU is spiking up by like 20-30 degree (from 30 to 60). i have other temperature softwares which i run at the same time and they do not show any spiking at all. This was never an issue before, only on the latest update. This causes my fans to speed up for that split second and slow back down. this is even on idle.

                    9 votes
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                      0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                    • CAM 3.6.1 lighting settings are buggy as hell

                      1) greyed out apply button even i changed settings.
                      2) any audio option dont work anymore.

                      8 votes
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                        1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                      • 3 votes
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                          2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                        • New update not allowing me to change my fans from silent to performance

                          after this new update it crashes when I try to agree to the terms, I reopen it and login in then when I try to change my fan preferences it gets stuck on silent when I normally run it performance, I've deleted and reinstalled about 4 times and nothing fixes it. All I want to do is change my fan preference. Cause right now my Cpu cooler is running really hard to cool my cpu down.

                          1 vote
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                            1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                            If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                            C:\Users\Public\Documents\CAM
                            C:\Program Files (x86)\NZXT\CAM\Logs

                            By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                            Thank you.

                          • 2 votes
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                              1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                              If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                              C:\Users\Public\Documents\CAM
                              C:\Program Files (x86)\NZXT\CAM\Logs

                              By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                              Thank you.

                            • This update broke the lighting

                              Why remove all the options from the custom tab? The audio tab is broken too, can't even load any of the modes into my devices, it just stays in the previous mode I selected. Covering marquee is still broken too, first LED of the chain flickers between the colors you selected, it's awful. Please fix this guys, I was about to purchase a package of the Hue Extension strips and an H700i case to upgrade from my previous stuff but this update (along with some past ones but mostly this one) seriously made me reconsider this decision. Are you guys…

                              2 votes
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                                1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                                If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                                C:\Users\Public\Documents\CAM
                                C:\Program Files (x86)\NZXT\CAM\Logs

                                By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                                Thank you.

                              • My CAM is making PC randomly crash. I can only bypass with a hard reset.

                                My CAM is making PC randomly crash. I can only bypass with a hard reset.

                                I have a beefy PC and the freezes are random. 90% of them are when Im not even gaming which is even wierder. Please fix this NZXT...

                                1 vote
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                                  2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                                  A new version of CAM has been released (version 3.6.0) where several of the currently known bugs have been taken care of. Please go to https://camwebapp.com/download to download it and verify if this fixes the issues you are experiencing.


                                  Before installing, please fully uninstall the previous version of CAM, then delete the folder from C drive >> Program Files >> NTXT, and restart the computer before installing this one.
                                  ************************

                                  If your issues continue to occur, please inform us. Thank you, and sorry for the inconveniences.

                                • new update literally kills the PC.

                                  after the latest update the PC literally locks any and all programs into not responding. had to reinstall and wipe my windows yesterday blaming the microsoft update, now i re installed the cam, works fine with the old setup i had downloaded. 20 minutes later did the update, pressed one key and the whole rig just goes nuts again. uninstalled cam and reset, everything is fine! please notice and fix this because your update literally seems to be doing more harm than a old 2001 youporn trojan. ty

                                  7 votes
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                                    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 3.6.3 freezing up until reboot

                                    After a couple of minutes the software locks up. as it is setup to control my fans these lock too which causes overheating at potential damage. This situation is getting ridiculous now as I only had the loading issues with 3.5.9. Ive even done a fresh install of win 10. Basically my pc is now unusable for gaming!!!!! NZXT you really need to sort this! ASAP

                                    1 vote
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                                      1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                    • CAM Software freezes

                                      The CAM software randomly freezes. This also freezes any lighting, such as audio sync. The only way I can get it to work again is buy ending task and processes in Task Manager and reopening. I am using the current (3.6.0) version. Did not have this issue on the version prior.

                                      1 vote
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                                        1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                      • lot og bugs in cam software

                                        im having a problem in my cam software is not saving my settings all my lighting and my calibration are settings to default all time plz any help ?

                                        1 vote
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                                          1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                        • it wont open

                                          cam installed with everything but it wont open, only run under background proccesses in task manager

                                          1 vote
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                                            1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
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