CAM Bugs

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  1. Cam 3.6.0 save no setting

    Germany:
    Hallo habe das update von cam 3.6.0 heute drauf gemacht und sofort bemerkt das es keine einstellungen speichert.
    spätestens nachdem man den Pc neu gestartet hat sind alle einstellungen verschwunden.
    bitte sofort beheben !!!
    Neuinstalation hat auch nicht geholfen.

    Englisch:
    Hello have the update of cam 3.6.0 today on it and immediately noticed that it does not save settings.
    at the latest after restarting the PC, all settings have disappeared.
    please fix it immediately !!!
    Reinstallation did not help either.

    114 votes
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      37 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

      Hello, please try the latest update, version 3.6.6.

      Please uninstall the previous version and do a fresh install of 3.6.6.

      We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

    • an error occurred while trying to communicate with the server

      I've uninstalled and reinstalled and I'm getting the same error when trying to login it says "An error occurred while trying to communicate with the server, it all started when I updated to 3.6.6.

      35 votes
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        16 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

        Hi, sorry for the late response to this issue. Is this happening after Automatic Startup following Windows Start or while opening CAM after Windows has loaded? Also, when this issue occurs, please try closing CAM from the notification area, and then opening again. Let us know if this helps. We are doing further investigation into this issue at the time.

      • CAM 3.6.1 not detecting Kraken x62

        Cam update 3.6.1 today broke my whole system, my Kraken x62 is no longer detected at all. Yesterdays update to 3.6 was fine but 3.6.1 today broke everything. Please fix this with 3.6.2 asap, thanks!

        12 votes
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          7 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

          Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

        • what is wrong with u guys?!!!!! cmon!!!????

          Yesterday i updated cam software , due to this update i lost all of my custom profiles... so i had to set them up again wich was a pain in the ass. And now today i load up the "awesome" cam software and guess what its GONE AGAIN!!!!!!! , how many times do i have to set up my custom profile till it actually SAVES ? Cause right now this is really a pain in the ass, coming from such a big company , well im dissappointed, thats all i can say

          20 votes
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            5 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

            Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working better for many of our customers. If this issue continues to happen to you after updating, let us know so we can get in touch with you directly and figure out why. Sorry for the previous inconveniences, and thank you for your help.

          • 3.6.2 can't change language

            3.6.1 can't change language

            20 votes
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              0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
            • An error occurred while trying to communicate with the server

              I've just reinstalled Windows and therefore reinstalled CAM. I now get the above error and can't get into the program. I can't even get into guest mode.

              The program worked fine before the reinstall

              I can see that others have posted this issue before but I see no fixes...

              Please investigate and resolve promptly or I'll be returning my Kraken X62

              7 votes
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                2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
              • CAM loading causes Windows restarts

                Having an ongoing issue when using CAM. Approx every other boot of Windows, while CAM is still loading, my system will restart. i purchased my Kraken last year & have tried numerous updates of software. Last 3 weeks been had CAM uninstalled without any issues. Have disabled HDD monitoring.

                System
                Ryzen 1500x
                X62 Kraken
                G Skill 16gb ram
                Strix RX580

                57 votes
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                  18 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                • Make CAM great (again?) V2

                  For the people who asks "V2 ??" : https://support.camwebapp.com/forums/252256-cam-bugs/suggestions/32227912-make-cam-great-again

                  -------

                  I'm back 9 months later with the latest version of CAM (I don't update really often because, well, it was working great) BUT there is a few things that aren't as good as it should.

                  First, I can give you a point for the French translations, they are wayyyyy better than before, but you're still stupid when it comes to translate "Load" (on the home screen) to "Chargement" which means literally "Loading" (WTF ?), your CPU, GPU, RAM, aren't f*cking games ! I can help you for that, "Charge" would…

                  13 votes
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                    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                  • SOFTWARE FROM LIDL

                    Good job on destroying the software once again, never seen most broken full of bugs in my entire life. newest "update" 3.6.5 nothing is working literally, it recognise only hue+ i have the nzxt kraken x62 and dont recognise it anymore. i cant change the colors and the most important thing i cant change the fan and liquid speed. let me know when you have a solution i paid good money for your kraken. please dont not reply with an answer like restart your pc or try to login with another account, because i already tried it. i need a…

                    9 votes
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                      1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                      Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly.

                      If you continue to have the same issues after updating, please send us your logs to verify why CAM is not detecting your hardware.

                      Sorry for the previous inconveniences, and thank you for your help.

                    • CPU Temperature spiking since latest update

                      Since the latest update CAM thinks my CPU is spiking up by like 20-30 degree (from 30 to 60). i have other temperature softwares which i run at the same time and they do not show any spiking at all. This was never an issue before, only on the latest update. This causes my fans to speed up for that split second and slow back down. this is even on idle.

                      11 votes
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                        0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                      • can not change language

                        Ver 3.6.x Can not change language setting.

                        14 votes
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                          0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                          Hello, we are reworking the translations. Once they are implemented the languages will be applicable once again. Sorry for the inconveniences this may be causing you.

                        • cam 3.6.6 lighting and smart problem.

                          If i using lighting in kraken on logo "NZXT" with option "SMART" and "CPU temperature" that cause problem with CAM and KRAKEN.

                          After some time of use this option, CAM stops read actual values like: TEMP, LOAD, CLOACK SPEED, FAN SPEED etc... and cam stops detecting kraken.

                          Restart cam dont help, i need restart PC. and this problem coming back

                          I have this problem on all version cam from 3.0.2 to 3.6.6

                          Some 1 can confirm this? I don't know my kraken or cam is broken.

                          3 votes
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                            4 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                          • CAM 3.5.8 wont login today.....

                            booted pc like normal... i have CAM to start in startup..... wont login using my normal login. stuck loading at 0% and from what i've seen on other posts this is happening to quite a few people, please fix this, and for GOD SAKES test these updates before passing the bugs onto us!!!!

                            67 votes
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                              11 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                            • When I exit CAM 3.5.80, an error pop up appears - Problem Event Name - CLR20r3

                              The software works fine in auto start-up and all, the only time I will ever encounter this issue is when I decide to exit or quit the program.

                              3 votes
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                                14 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                under review  ·  Eric Lam responded

                                Hi there, please perform a clean install of CAM
                                Uninstall CAM completely from your PC and restart when prompted.
                                Then perform a clean boot.
                                To perform a clean boot, type “msconfig” in the start search and hit enter. Then select the “Services” tab and check “Hide all Microsoft Services”. Then click on “Disable all”. After, click “Apply/OK” and restart your PC.
                                Then reinstall CAM from https://camwebapp.com/
                                Restart when prompted
                                Let me know if this helps. Thanks!
                                If not please send us your error logs C:\Program Files (x86)\NZXT\CAM\Logs
                                And a list of your PC specs

                              • CAM 3.7.0 auto start not working!

                                CAM 3.7.0 auto start does not working!! AGAIN
                                All 3.6.xx + version have lot of different bug!!

                                Really what is the difficulty of writing and update a simple AIO program ?!

                                JUST FAN + PUMP + LED CONTROL ,That would be yours!!

                                WE DO NOT WANT such STUPID THINGS .. for example cpu-gpu overclocking , fps overlay etc etc ..

                                They have special programs for us that work normally!
                                (Cam is a piece of shit!)

                                The internet AIO forums are full of : people not buying NZXT product ,Because the CAM software needs to be added! WAKE UP GUYS!

                                If…

                                6 votes
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                                  0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                • I am tired of opening tickets, just test it your self and fix it.

                                  I am tired of opening tickets, just test it your self and fix it. Installed latest version... Only way it will run is to open the install folder and run as admin... This bloatware doesn't work. Cannot login, can't set Kraken ring and lights independently, no longer supports RGB lighting.... The list goes on and on. Anyone want to buy me out?! Just want something that works... Seriously I thought Samsung made bad software! You have them beat!

                                  6 votes
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                                    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                  • This will be my last NZXT product, CAM software is terrible.

                                    Seriously, this app has never worked 100%, seems to always find a way to phone home tho... Hmmm Priorities much?

                                    I upgrade to supposedly fix issues per suggestions and it screws up more things. Just terrible. Bout ready to yank this POS out of my system

                                    1 vote
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                                      1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Replace the Dev Team for CAM. They can't get it done. .

                                      This software is trash. Every time that I start up my PC, I'm never surprised about finding yet another issue with CAM either not recognizing computer components, my GPU, sometimes even my processor. I've attempted multiple re-installations, messing with drivers, messing with even my BIOS, and yet, CAM has never ending issues. At this point I wish NZXT was paying users to test and find the bugs in their ALPHA stage software. This is GARBAGE. NZXT get it together.

                                      7 votes
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                                        0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                      • CAM 3.6.1 lighting settings are buggy as hell

                                        1) greyed out apply button even i changed settings.
                                        2) any audio option dont work anymore.

                                        8 votes
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                                          1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 3 votes
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                                            2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
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