CAM Bugs

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  1. X570 Aorus Master - Wrong CPU Temp

    CAM CPU Temp stays constant at 50C regardless of system load. Doesn't seem right to me.

    Ryzen 9 3900X
    Gigabyte Aorus Master X570
    Kraken X52

    170 votes
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    48 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  2. hey started up this morning and its not detecting nzxt kraken x62, with CAM 3.7.4. i have no control over pump speed and Fan map.

    hey started up this morning and its not detecting nzxt kraken x62, with CAM 3.7.4. i have no control over pump speed and Fan map.

    100 votes
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    23 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  3. Customer Support? What customer support

    Have actual customer support and not this stupid forum that doesn't actually provide any support.

    543 votes
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    4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  4. Fully Offline mode for CAM (PRIVACY)

    1. OFFLINE Mode still does NOT exist.

    2. DATA is STILL being sent to NZXT WITHOUT USER CONSENT, PRODUCT IS STILL BEING SOLD WITHOUT THIS INFORMATION BEING PROVIDED UP FRONT ON THE OUTSIDE OF PACKAGING!

    3. USER(S) HAVE NEVER AGREED TO ANY DATA SHARING WITH NZXT AT ANY POINT OF TIME.

    4. USER(S) HAVE THE SOLE RIGHT TO SOFTWARE WHICH WILL NOT TRANSMIT DATA TO NZXT OTHER THAN TO CHECK FOR UPDATES TO THE SOFTWARE.

    5. USER(S) HAVE THE RIGHT TO A CLASS ACTION SUIT!

    6. FIX YOUR SOFTWARE , PROVIDE YOUR USERS WITH A COMPLETE OFFLINE VERSION.

    7. ISSUE…

    602 votes
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    16 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  5. Cam won"t detect my Kraken x72 anymore.

    For the last few days cam has stopped showing my Kraken AIO cooler. I've updated cam, installed the asetek software, and uninstalled and reinstalled cam and it still isn't working.

    24 votes
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    6 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  6. GPU Fan Speed is --

    With latest NVIDIA drivers 416.16 NZXT Cam doesn't show Fan Speed (always --).

    https://i.imgur.com/9oguE0X.png

    45 votes
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    25 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  7. My video card is RX5700

    My video card is AMD RX5700
    The software cannot display any messages

    2 votes
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    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  8. Ryzen 3700x Temperature sensor problem

    Cam 3.77 cant read the Temp from the CPU. Cam shows fixed 50c and the fans control want work.

    5 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  9. Lighting problems for Kraken X72

    yesterday i Got to change the color of my NZXT kraken X72 and there
    was an update for it and now i cant change the color and its staying white

    7 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  10. After update 3.7.6 my kraken x62 disappeared.

    After update 3.7.6 my kraken x62 disappeared. Restart and reinstall did not help.

    8 votes
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    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  11. Cannot see the rgb panel

    When i log in the CAM, it shows me every panel, but the RGB light doesn't seem to be anywhere.

    It has been like 2 weeks now that i cannot see the rgb lighting.

    I have the case NZXT h500i, everything were working fine but the past few weeks i cannot see my rgb channel or even the panel in the platform on the left side it used to be. It seems, to missing some other panels too but i am not sure which ones.

    If someone could help me,
    Thanks for your time.

    18 votes
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    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  12. Adaptive noise update stuck at 100%

    Adpative noise controller stuck at 100% and wont let me edit fans

    8 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  13. 3.7.7 "USB device not recognized"

    Hello, After the new update 3.7.7 i can't control my AER RGB Fans, I updated cam to 3.7.7 after rebooting my PC i can't control them, I can control LED Strip + x62 with no issues, Everything was working just fine with the old versions such as 3.7.6 and 3.7.5

    6 votes
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    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  14. CPU Cooler RGB is "lagging" - Help

    Dear NZXT / CAM.

    Im looking for help to try resolve my issue here.

    After installing the latest update for CAM, I have noticed that my RGB on the CPU Cooler, specificly the circle RGB, is kinda lagging/stuttering and isn't fluid moving as it usually was.

    It's like, I can see each LED turn on, regardless of speed. Where as before the update, it was moving SUPER fluidly, where you really couldn't notice each LED turn on/off, but looked super smoothed. Now, it is very choppy and doesn't look very good.

    Hope you can help fix this issue.

    Thanks in…

    2 votes
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    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  15. 3700x & Crosshair VII Hero No temp or lighting control

    Wont read proper temps (stuck at 50) or let me control the fans, pump or lighting. I've opened a ticket, got a response but after I told them what was happening, they never got back to me. Its been 5 days now since then. The tab to control these functions aren't even there to click on. WHEN WILL WE GET A FIX??

    Ryzen 3700x
    Asus Crosshair VII Hero
    Kraken x62

    6 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  16. My CAM temps shows stagnant 50 deg C

    My CAM apps stuck in 50 deg C when measuring CPU temps and not responding to any change. it is DANGEROUS because my fans are also responding to this false input thus my CPU is not cooled properly. Right now i use fix setting for fans speed, but i want to know how to solve this,!

    1 vote
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  17. V3.7.6 does not see my Krakken X62

    I have had an X62 running fine with CAM for a month or so. Today, CAM asked if I wanted to upgrade, which I did. I now cannot control the lights on the cooler (on the CPU) and the fans speeds, and pump, do not change whatever the temperature is. I have removed the NZXT USB device, rebooted, reinstalled but to no avail. Any help appreciated.

    5 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  18. h500i lights cant be detected

    my h500i case lights cant be seen in CAM. The Cam doesnt also show the light tab in the left panel. i reinstalled cams but still doesnt see it.. For the past few weeks, it was working just fine but now its not working anymore. i have the latest version of CAM which is 3.7.5

    9 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  19. Fans/RGB no longer detected by CAM

    Recently CAM decided after i closed it to not recognize any of my fans or rgbs that were previously there and usable i tried reinstalling but it still doesn't detect them i am using the h500i case with nzxt top and back fans with the rgb stripsthat came with the case and a AMD cpu fan

    15 votes
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    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  20. led strips not working at all

    The led strips on my h500i case are only showing white and i cant change them i have 3.7.7 cam installed.

    4 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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