CAM Bugs

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  1. Fully Offline mode for CAM (PRIVACY)

    1. OFFLINE Mode still does NOT exist.

    2. DATA is STILL being sent to NZXT WITHOUT USER CONSENT, PRODUCT IS STILL BEING SOLD WITHOUT THIS INFORMATION BEING PROVIDED UP FRONT ON THE OUTSIDE OF PACKAGING!

    3. USER(S) HAVE NEVER AGREED TO ANY DATA SHARING WITH NZXT AT ANY POINT OF TIME.

    4. USER(S) HAVE THE SOLE RIGHT TO SOFTWARE WHICH WILL NOT TRANSMIT DATA TO NZXT OTHER THAN TO CHECK FOR UPDATES TO THE SOFTWARE.

    5. USER(S) HAVE THE RIGHT TO A CLASS ACTION SUIT!

    6. FIX YOUR SOFTWARE , PROVIDE YOUR USERS WITH A COMPLETE OFFLINE VERSION.

    7. ISSUE…

    128 votes
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      6 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    • Kraken X52 ring doesn't change color

      Hello, I have an issue with my Kraken X52, the ring doesn't react with the cam software.
      When I choose a color for the ring nothing happens and the ring stays in blue.
      No issue with the logo it's working fine.

      What I have to do to change the color of the ring ?

      Thank you

      7 votes
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        13 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

        Hi there, can you guys double check you are not in the sync mode option in the lighting page? Try adjusting the Kraken lighting lighting directly in the Kraken page.

      • fans no rpm and 0 watt

        the program worked correctly, but now it no longer shows fan speed and power consumption.

        27 votes
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          2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
        • Customer Support? What customer support

          Have actual customer support and not this stupid forum that doesn't actually provide any support.

          11 votes
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            0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
          • Problem with correct recogintion of HUE+ RGB strips and GRID+ fans

            Hello,

            my 4 LED strips connected to port 1 of the HUE+ are recogniced as rgb fans in the cam software. Also my noiseblocker B12-2 fans with max 1300rpm are not configurable and always spin with a lower rpm. It is sown in CAM, that some spin at around 600 rpm, and some at 0rpm, but in reality they are all the same speed.
            I want to be able to configurate the speed but it´s not possible.

            Here is what i tried to solve the Problem, but what didn´t work.
            I deinstalled the software, shut down the pc, disconnected both,…

            18 votes
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              5 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
            • no x62 on cam

              hi I am not getting any x62 on my Cam and i have done all off the troubleshooting things

              4 votes
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                1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
              • One LED is Tied To Logo?

                I'm not sure if this has ever been addressed or seen, but one of the LED sections at the top of my Kraken X52 pump is tied to the logo. Basically, I can't change the logo color without that one changing with it and visa versa. Has anyone else experienced this?

                5 votes
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                  3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                • h700i RGB strip not working

                  I have just bought the h700i and everything is working fine apart from the fact that my rgb strip isn't working. i have plugged it it and the cam software is registering them but they aren't actually on.

                  10 votes
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                    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                  • gpu fan not spinning while gaming..

                    CAM held my gpu fans at 0% the whole time, while it did notice my gpu was at NINETY-SIX DEGREES. another feature to disable... msi afterburner it is, again

                    did not notice the temp til after i closed the game...

                    1 vote
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                      5 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                    • static led settings

                      When i set the LED to a single color it initially worked; however, after my computer went to sleep and woke back up it began to cycle through the color spectrum. The LED's were still set to a single color, but they cycling persisted. It only went back to a static color after changing the color selection and reverting it back.

                      4 votes
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                        0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                      • Hue+ not detected in cam 3.5.6

                        My hue+ worked fine on set up but it now will not be detected by cam software. The lights are all on, fans spin, and the indicator light is on but I cannot change any settings. I’ve tried different ports on the mother board, different USB ports on the case and back of the motherboard and reinstalling clean five or six times. The only thing I can find is that a usb device failed description so windows has stopped it but I cannot fix this issue.

                        10 votes
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                          0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                        • X62 LED ring flickering

                          Dont know if this is the right place to write this issue..
                          I encountered that my X62 has some weird flickering with the LED ring.
                          Every few seconds the ring stutters/flickers a bit.

                          Is this a bug in CAM oder is my X62 broken?.....

                          Here is a video:

                          https://www.youtube.com/watch?v=XUhu_6uhZzU

                          You cann see it at 0:02, 0:05, 0:18, 0:24

                          4 votes
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                            3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                          • Nzxt hue showing on cam, but led strips are not working.

                            Nzxt hue showing on cam, but led strips are not working. First, i was running cam without updating it, only 1 strip worked (port1), and port2 with 4 strips wasn't working. Now, when i updated no-one is working anymore.

                            1 vote
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                              2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                            • fluctuate

                              My CPU temperature spikes and dips by over 10°C and keeps fluctuating whenever I open CAM software. When it is minimized, the CPU temps are normal and lie around 36.

                              I have a Ryzen 7 1700 stock, with Kraken X62 and am using CAM v.3.5.0.

                              5 votes
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                                2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                              • CAM 3.5.3 color picking in Hue+ menu is broken + cannot use the smartphone app

                                Whenever i click on add color in any of the lighting modes of hue+ I encounter the bug over and over, it just makes a white line where the color picker should be and thats it. Whenever I try to login to cam mobile app it tells me that I need to download the newest version(which I have) this cam software is getting worse and worse and worse.

                                3 votes
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                                  4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                • CAM 3.5.80 bug

                                  I have problem with CAM 3.5.80. It shows 100% gpu and 53% cpu usage when idle, but if i start WIn Task Manager (which shows usage around 0-1% when idle) the temps and usage are back to normal (just like task manager shows). Is it error or bug?

                                  4 votes
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                                    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Hue+ Lighting- Only 2 strips per channel working

                                    I've just set up my Hue+, where I've got 4 LED strips (10 LEDs per strip).

                                    Using Channel 1, I can only get 2 light strips to work. If I daisy chain 3 or 4 on one channel, the third and fourth strips don't work.

                                    If I split the strips over 2 channels however (2 strips on channel 1, and 2 strips on channel 2) the LEDs work fine.

                                    I want to install the NZXT AER RGB fans, but don't want to invest in the fans if the Hue+ won't power 4 LED strips in one channel.

                                    How can I…

                                    3 votes
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                                      0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Kraken x61 not detected v3.5.80

                                        my X61 was detected by cam fine when I origionally built my system in 2014 with windows 7. Upon doing the free windows 10 upgrade cam still had no issues detecteding the x61. I have however done a complete fresh reinstall of windows 10 and CAM will now not detect my x61, the device manager finds the 690LC however will not let me update/install a driver.

                                        3 votes
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                                          0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                        • My aer rgb fan and my nzxt rgb strip even on the sync mode, the timing is still not in perfect harmony.

                                          Please update your software so that it can make both rgb strip and aer fan sync and harmony in timing especially in pulse, fade and breathing

                                          1 vote
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                                            0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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