CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

Encountered an issue with CAM? Post it here!

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Customer Support? What customer support

    Have actual customer support and not this stupid forum that doesn't actually provide any support.

    431 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    • Fully Offline mode for CAM (PRIVACY)

      1. OFFLINE Mode still does NOT exist.

      2. DATA is STILL being sent to NZXT WITHOUT USER CONSENT, PRODUCT IS STILL BEING SOLD WITHOUT THIS INFORMATION BEING PROVIDED UP FRONT ON THE OUTSIDE OF PACKAGING!

      3. USER(S) HAVE NEVER AGREED TO ANY DATA SHARING WITH NZXT AT ANY POINT OF TIME.

      4. USER(S) HAVE THE SOLE RIGHT TO SOFTWARE WHICH WILL NOT TRANSMIT DATA TO NZXT OTHER THAN TO CHECK FOR UPDATES TO THE SOFTWARE.

      5. USER(S) HAVE THE RIGHT TO A CLASS ACTION SUIT!

      6. FIX YOUR SOFTWARE , PROVIDE YOUR USERS WITH A COMPLETE OFFLINE VERSION.

      7. ISSUE…

      443 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        13 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
      • 3.6.2 update and Custom fan profile, pulling my hair out with fanspeed being locked at 100% AT ONLY 55c and no way of altering.

        What on earth is wrong with the latest update and the custom fan profile?? The idea of custom means it's totally custom. Even the hotfix that was pushed out on 20'07/2018 (today) has not fixed this issue. Why can I not lower than fan speed from the locked 100% at 55c?? this is driving me insane, I dont want a damn 747 jumbo jet sitting next to me hovering when my cpu temp is at a low of 55c. You should only need 100% fan speed if the CPU gets to around 85c not 55c.

        Come on, test this software…

        29 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          13 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

          Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

        • GPU Fan Speed is --

          With latest NVIDIA drivers 416.16 NZXT Cam doesn't show Fan Speed (always --).

          https://i.imgur.com/9oguE0X.png

          7 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
          • CAM wont detect my CPU cooler

            I have a core i7 8700. CAM displys the temp, load and speed accuratly but the fan is just blank.

            Even under load.

            Mind my english

            7 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
            • Lighting broken on latest update 3.6.0

              Latest version of CAM (3.6.0) does not detect the lighting on my Kraken. Both my Kraken and Grid firmware say V0 when going to Gear Icon > About Cam > Component Firmware Version

              20 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                9 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                C:\Users\Public\Documents\CAM
                C:\Program Files (x86)\NZXT\CAM\Logs

                By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                Thank you.

              • 1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                • sebic@bossmail.de

                  OOM command not allowed when used memory > 'maxmemory'

                  What should i do now?

                  4 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                  • CAM seriously needs a fix. Lots of problems, whihc i am going to state here.

                    So on friday, the day i updated CAM my CPU hit a record high temperature of 100 degrees idle. For no apparent reason. I have seen others having this problem, and CAM caused if for them. Then, i vigerously shut down my computer, took it apart and then put it back together to see if something had happened with the cables or something. CPU temperatures fell down, put they are still over 20 degrees higher than normal (idle). Then i get problems with my fans. Some times they spin, other times they dont. No failure with the cables or fans.…

                    3 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                    • Worst Products , Worst Software not worth a CENT !!!

                      I owned PC since 1997 and this products and software i worst i have ever seen and had. I have bought x61 year ago, fans started grinding couple months after purchase pump started grinding after a year. Decided to give it one more try and bought x62 and it didnt last even a month before grinding started! I tried all versions of cam i could find and even on latest version i still get unknown device on win10 pro. Sometimes its recognized by cam mostly not. I will never buy any product made by this company you lost my trust…

                      10 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                        • Unable to change Kraken x62 Lighting

                          I have not been able to change/update my Kraken X62 lighting after upgrading to Cam 3.7.4. Please help.

                          4 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                          • Kraken firmware 4.0.4 changes not published

                            The CAM changelog blog only says that this firmware update is included, but not what the actual changes are.

                            6 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                            • CAM has max priority over GPU fans

                              Whenever i boot my PC my GPU fan speed is 0, that's because i'm using MSI afterburner to control the fan speed, looks like CAM doesn't give a crap that my GPU fan controls are off and still tries to overrun MSI afterburner resulting in conflicts. Tried reinstalling it and google for solutions but had no luck, this program is a mess but i don't know if there's anything else to control the kraken x52.
                              (sorry for speaking like a retarded by i'm actually italian)

                              4 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                              • C

                                CAM 3.7.3 OOM COMAND NOT allowed when USED MEMORY > MAXMENORY

                                When I start CAM shows me the error OOM COMAND NOT allowed when USED MEMORY > MAXMENORY.

                                We are always the same with the problems and errors, in this version or I read the speed of the fans.

                                3 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                • After like 2 years..

                                  I give up. My HUE+ has been useless since like 3 months after i bought it. Cam software is a nightmare..im swapping to Razers new RGB lighting system and bet i'll never buy anything from NZXT again.

                                  4 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Maybe not a CAM issue, but weird all the same

                                    I have CAM 3.7.3, which is supposedly the latest version 02/10/2018 (2nd October 2018).

                                    I have been getting intermittent detection of hardware and I'm not sure whether this is actually a hardware fault, or the software fault.

                                    I have had CAM working with all of my hardware (Kraken X62, Internal USB Hub, Grid+ V3 and Hue+) for a couple of months now and not had an issue.

                                    Seems weird that I now have Hue+ not detected on boot (yet functioning), then on the next reboot, suddenly Hue+ is detected, but now my Grid+ V3 is undetected.

                                    As I said, this…

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                    • I don't know why but Your program started to shut down my kraken x62 pump.

                                      I have threadripper 1950x and yesterday its temperature was growing up non stop. I realized that when Your cam software was starting, my pump instantly turned off. Uninstalled cam, everything is fine. I have Installed latest cam, problem appeared againg.

                                      3 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hello, I was asked by the devs to ask you to upgrade to 3.7.0 which is the latest update, by downloading from here: http://camwebapp.com/download/, and see if this fixes the issue.
                                        Concerning the Fan turning off after CAM opens,
                                        - Does it actually turn off or just run slow?
                                        - What setting do you currently have active?
                                        - Could you provide a screenshot of the software’s cooling tab?

                                        Thanks.

                                      • Krakenb colors turned off

                                        If I disable Cam software startup in Windows Hue+ keep changes but Kraken colors stay turned off all the time. Please fix.

                                        4 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                        • I DONT WANT THIS BLOATWARE JUST TO HAVE LIGHTING.

                                          Seriously, the software has shit i dont want or need. I wish I could get a refund on my fkn hardware purely cuz of you shit software. Just kill it off, what the hell is your management thinking?!

                                          3 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3 4 5 9 10
                                          • Don't see your idea?

                                          CAM Bugs

                                          Feedback and Knowledge Base