CAM Bugs

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  1. Customer Support? What customer support

    Have actual customer support and not this stupid forum that doesn't actually provide any support.

    499 votes
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      4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    • hey started up this morning and its not detecting nzxt kraken x62, with CAM 3.7.4. i have no control over pump speed and Fan map.

      hey started up this morning and its not detecting nzxt kraken x62, with CAM 3.7.4. i have no control over pump speed and Fan map.

      35 votes
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        12 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
      • Fully Offline mode for CAM (PRIVACY)

        1. OFFLINE Mode still does NOT exist.

        2. DATA is STILL being sent to NZXT WITHOUT USER CONSENT, PRODUCT IS STILL BEING SOLD WITHOUT THIS INFORMATION BEING PROVIDED UP FRONT ON THE OUTSIDE OF PACKAGING!

        3. USER(S) HAVE NEVER AGREED TO ANY DATA SHARING WITH NZXT AT ANY POINT OF TIME.

        4. USER(S) HAVE THE SOLE RIGHT TO SOFTWARE WHICH WILL NOT TRANSMIT DATA TO NZXT OTHER THAN TO CHECK FOR UPDATES TO THE SOFTWARE.

        5. USER(S) HAVE THE RIGHT TO A CLASS ACTION SUIT!

        6. FIX YOUR SOFTWARE , PROVIDE YOUR USERS WITH A COMPLETE OFFLINE VERSION.

        7. ISSUE…

        512 votes
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          13 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
        • GPU Fan Speed is --

          With latest NVIDIA drivers 416.16 NZXT Cam doesn't show Fan Speed (always --).

          https://i.imgur.com/9oguE0X.png

          19 votes
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            15 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
          • x62 kraken LED not working

            New x62 Kraken LEDs and LED strips on the H500i not working. The LED strips connected to the HUE+ on the H500i are turning on but will not change colour in CAM. As for the kraken the unit is being found in CAM and seems to be operating correctly but again the LEDs will not turn on at all.

            7 votes
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              4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
            • No GPU Fan speed monitoring in CAM with my Aorus 2080 TI xtreme

              I can't see the fan speed --RPM

              what can i do?

              10 votes
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                3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
              • Unable to change Kraken x62 Lighting

                I have not been able to change/update my Kraken X62 lighting after upgrading to Cam 3.7.4. Please help.

                16 votes
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                  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                • 0 dB on the test for adaptive noise

                  In the tab for the adaptive noise, all the graf are at zero.

                  https://imgur.com/i4DwHvM

                  4 votes
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                    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                  • Hue+ unknown usb device, does not appear in CAM.

                    Every time I get a CAM update Hue+ becomes a n Unknown USB Device and does not appear in the CAM software. The ONLY fix is to open my case, take my computer apart and unplug the Hue+ controller, then plug it back in. Of course I have to do this with the power on so it's an enormous pain. Uninstalling the device does NOT fix the problem.

                    7 votes
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                      0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                    • Cam used to see my Kraken X60 but now for some reason it has decided that it will not see it anymore?

                      Cam used to see my Kraken X60 but now for some reason it has decided that it will not see it anymore? Why can't I just download the old Kraken software, it was slow to respond when changing fan speed but at least it worked.

                      Also I am already on version 3.7.0

                      9 votes
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                        4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi, here are the troubleshooting steps to try and get CAM to view your Kraken device please follow them and let me know if this works.

                        If you are using a Kraken X31/X41/X61 and CAM is not detecting the device. You can try these troubleshooting steps
                        Please go to the Devices Page and select “Detect Devices”
                        Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
                        Go into Control Panel and click on “View Devices and Printers” then remove the 690LC/Asetek Driver/Unknown USB Device and restart your PC. Then check CAM again.
                        If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA

                      • CAM Resetting ANR Profile after not detecting Smart Device

                        Occasionally, the CAM 3.6.3 will fail to detect the Smart Device built into my NZXT H700i. When it does, it presents me with an error:

                        "We have detected a change in your fan configuration and have reset your ANR profile."

                        Usually a reboot will fix the issue of the Smart Device not being detected. Unfortunately, this somehow results in my LED settings and Fan curves being deleted even though I'm logged in and my fan curves should be saved in the cloud. I've already had to totally redo all of my setting several times because of this. The instances where…

                        25 votes
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                          1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                        • CAM wont detect my CPU cooler

                          I have a core i7 8700. CAM displys the temp, load and speed accuratly but the fan is just blank.

                          Even under load.

                          Mind my english

                          7 votes
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                            0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                          • NZXT Logo And Ring Gone?

                            So I went onto cam and the ring and nzxt logo was gone, I could not change the color. I only had access to Chanel 1.

                            1 vote
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                              1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                            • Latency Issues with Cam on Windows

                              I used DPC Latency Checker v1.4.0 and LatencyMon v6.70 on Windows 10 Pro 64-bit Version 1809 Build 17763.134 and Cam 3.7.4

                              Whenever Cam is running in the taskbar i have high latency spikes, as soon as i close Cam in the taskbar the latency goes back to a very low latency.

                              With Cam running in the background i have 4000+μs (microseconds, which is 1/1000th of a millisecond 1000 μs = 1 ms)
                              After i close Cam i have a latency of only 500μs!!!!!!!!!!!!!!!!!!!

                              https://imgur.com/a/ET1I8Fq

                              After i restart Cam the highest latency is made by Wdf01000.sys
                              Wdf01000.sys is a component of…

                              3 votes
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                                1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                              • H700i Light Strips are on, but CAM does not detect them

                                Randomly out of no where, my H700i light strips (in built strip and the regular magnetic strip) are no longer being detected by CAM.

                                They are powered on with their default white LEDs, but CAM does not detect the light strips and I can not change it's colour.

                                This is a random event. One night they are working fine, next morning they don't work.

                                My Kraken X52 is detected and works fine, it's just the light strips at this time.

                                I have reinstalled CAM and nothing has changed. Any advice/help?

                                TIA

                                7 votes
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                                  1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                • обороты вентилятора видеокарты

                                  Перестал показывать обороты вентилятора , после установки дополнительных вентиляторов в корпусе ПК и подключения их к материнской плате

                                  1 vote
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                                    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                  • audio

                                    Hello,

                                    I recently bought an H500i Case and i'm having issues with the CAM software.

                                    I have quite loud headphones so when listening to music i have spotify on around 40% and my windows volume on 55%

                                    With these settings and with CAM set to audio sync I see only a little bit of light.

                                    It's only with spotify cranked to full do i get more light, however that is too loud for me and my ears.

                                    All of the audio settings seem to do this. If i crank my windows volume to full along with spotify, I get the…

                                    1 vote
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                                      0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                    • firware

                                      firware dejo de funcionar

                                      1 vote
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                                        0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                      • CAM seriously needs a fix. Lots of problems, whihc i am going to state here.

                                        So on friday, the day i updated CAM my CPU hit a record high temperature of 100 degrees idle. For no apparent reason. I have seen others having this problem, and CAM caused if for them. Then, i vigerously shut down my computer, took it apart and then put it back together to see if something had happened with the cables or something. CPU temperatures fell down, put they are still over 20 degrees higher than normal (idle). Then i get problems with my fans. Some times they spin, other times they dont. No failure with the cables or fans.…

                                        3 votes
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                                          1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                        • cam software not detecting extra rgb strip and exhaust fan that came with my H700i case

                                          The extra RGB strip is plugged in correctly but when I go to the cam software it only shows one RGB strip that is at the top of the case that was already installed.

                                          when the Cam software was running the stress test on the fans the front 3 was spinning but the rear was not. even when I put 6 straight hours of maxed out settings of gaming the exhaust fan did not spin

                                          1 vote
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                                            0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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