CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

Encountered an issue with CAM? Post it here!

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Customer Support? What customer support

    Have actual customer support and not this stupid forum that doesn't actually provide any support.

    390 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    • Fully Offline mode for CAM (PRIVACY)

      1. OFFLINE Mode still does NOT exist.

      2. DATA is STILL being sent to NZXT WITHOUT USER CONSENT, PRODUCT IS STILL BEING SOLD WITHOUT THIS INFORMATION BEING PROVIDED UP FRONT ON THE OUTSIDE OF PACKAGING!

      3. USER(S) HAVE NEVER AGREED TO ANY DATA SHARING WITH NZXT AT ANY POINT OF TIME.

      4. USER(S) HAVE THE SOLE RIGHT TO SOFTWARE WHICH WILL NOT TRANSMIT DATA TO NZXT OTHER THAN TO CHECK FOR UPDATES TO THE SOFTWARE.

      5. USER(S) HAVE THE RIGHT TO A CLASS ACTION SUIT!

      6. FIX YOUR SOFTWARE , PROVIDE YOUR USERS WITH A COMPLETE OFFLINE VERSION.

      7. ISSUE…

      402 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        12 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
      • 3.6.2 update and Custom fan profile, pulling my hair out with fanspeed being locked at 100% AT ONLY 55c and no way of altering.

        What on earth is wrong with the latest update and the custom fan profile?? The idea of custom means it's totally custom. Even the hotfix that was pushed out on 20'07/2018 (today) has not fixed this issue. Why can I not lower than fan speed from the locked 100% at 55c?? this is driving me insane, I dont want a damn 747 jumbo jet sitting next to me hovering when my cpu temp is at a low of 55c. You should only need 100% fan speed if the CPU gets to around 85c not 55c.

        Come on, test this software…

        29 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          13 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

          Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

        • Lighting broken on latest update 3.6.0

          Latest version of CAM (3.6.0) does not detect the lighting on my Kraken. Both my Kraken and Grid firmware say V0 when going to Gear Icon > About Cam > Component Firmware Version

          17 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            8 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

            If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

            C:\Users\Public\Documents\CAM
            C:\Program Files (x86)\NZXT\CAM\Logs

            By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

            Thank you.

          • I don't know why but Your program started to shut down my kraken x62 pump.

            I have threadripper 1950x and yesterday its temperature was growing up non stop. I realized that when Your cam software was starting, my pump instantly turned off. Uninstalled cam, everything is fine. I have Installed latest cam, problem appeared againg.

            3 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

              Hello, I was asked by the devs to ask you to upgrade to 3.7.0 which is the latest update, by downloading from here: http://camwebapp.com/download/, and see if this fixes the issue.
              Concerning the Fan turning off after CAM opens,
              - Does it actually turn off or just run slow?
              - What setting do you currently have active?
              - Could you provide a screenshot of the software’s cooling tab?

              Thanks.

            • Worst Products , Worst Software not worth a CENT !!!

              I owned PC since 1997 and this products and software i worst i have ever seen and had. I have bought x61 year ago, fans started grinding couple months after purchase pump started grinding after a year. Decided to give it one more try and bought x62 and it didnt last even a month before grinding started! I tried all versions of cam i could find and even on latest version i still get unknown device on win10 pro. Sometimes its recognized by cam mostly not. I will never buy any product made by this company you lost my trust…

              6 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
              • Cam 3.6.3

                I downloaded today cam 3.6.3 and whatever game i start my graphics card and my nzxt kraken x62 punp and the two radiator fans go to 100% speed.
                I don´t why...pls help

                4 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                • 3.6.1 Liquid Temp Missing?

                  I just updated to 3.6.1 with an X72 and can no longer find the liquid temp. Is it gone or am I just not seeing it?

                  5 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

                  • CAM 3.6.4 getting false clock speeds and temperatures

                    CAM 3.6.4 is showing my Ryzen 5 1600 which is overclocked to 3900 MHz at only approximately 1950 MHz. It is also occasionally getting temperature readings that are off by at least ten too many degrees C. The last version of CAM didn't have any of these issues, I am very disappointed that the update created all these problems.

                    7 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                    • CAM Resetting ANR Profile after not detecting Smart Device

                      Occasionally, the CAM 3.6.3 will fail to detect the Smart Device built into my NZXT H700i. When it does, it presents me with an error:

                      "We have detected a change in your fan configuration and have reset your ANR profile."

                      Usually a reboot will fix the issue of the Smart Device not being detected. Unfortunately, this somehow results in my LED settings and Fan curves being deleted even though I'm logged in and my fan curves should be saved in the cloud. I've already had to totally redo all of my setting several times because of this. The instances where…

                      12 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                      • Cam needs more options in the tuning section.

                        When overclocking my GPU, it can't hold my overclock as well as Asus GPU tweak or MSI Afterburner. At only 60 degrees, the gpu starts backing down. I can easily get my 1080's to 2025mhz using every other software, but struggle to maintain 1990mhz when using cam. Tuning needs more settings.

                        4 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                        • 3.7.0 no longer detects my Kraken X62 in Windows 10. Even with that workaround of disabling and enabling USB device

                          Even with that workaround of disabling and enabling USB device my Kraken no longer gets detected after 3.7.0 and I also (sometimes) have na error in POST where the lights dont light up, says i dont have a CPU fan installed and I need to open my case, unplug and re-plug the usb cord into the pump...

                          4 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                          • Fan speed issue

                            I have been encountering higher CPU temps lately and I realized that the GPU temps were about the same. Then I saw one of my radiator fans weren't even spinning. I had to change the fan profiles multiple times until I finally got it to work again. I still have the problem where my temps are going up to 80 degrees. Which never happened to me until a recent update a week or two ago. I'm worried my PC will overheat. I am using an NZXT Kraken x62 rev 2 with an 8700k.

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                              For some setups, CAM has been reporting temperatures that are different from the actual temperature. This is being addressed in the next update (3.6.7) Thank you for reporting this.

                              If you encounter the issue where the radiator fan stops working again, please send us the logs to verify if CAM reports anything there.

                            • installed lastest CAM version and I have no lighting or tuning tab

                              I am on an MSI x370 pro carbon mobo
                              ryzen 5 1600x

                              The H7 quad lumi is plugged into a USB 2.0 header and lights up all white but I can't seem to detect it in any way through the CAM software

                              Please help

                              3 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                              • light off in cam

                                i don't have light off in cam i test version 3.6.7 or 3.5.9
                                fan service ok
                                pump ok
                                light no work
                                camm detect kraken

                                i open ticket ticket in nzxt no good solution
                                when i see device manager driver is owner driver of windows 10 1803
                                not asetek or nzxt usb driver

                                i have test many answer in this forum and other but no solution(unplug usb,install driver with .inf file)

                                i don't change driver windows 10and driver is date to 2006...

                                i search good driver for light usb in windows 101803

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi, I’m sorry but I don’t fully understand. Did you change the part and now the new one works? or did you change the part and the new one does not work either?

                                • Fan 100% at 55C

                                  How on earth is it possible to have such a crap software !!!

                                  My fans jump 35% -> 100% every minute because WE CAN T GO FURTHER THAN 55C FOR 100% !!!!!

                                  I take your for responsible by now and I will write a letter to amazon about you !!!

                                  Custom mean custom not destroying expensive fans !!!

                                  3.6.3 do not solve the problem !!!

                                  6 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Fans shut off when cam opens

                                    I have a h700i case that I recently built in. I installed the cam software, and ran the benchmark tests and everything. I noticed though, that every time cam is opened now, all of my case fans shut off. This is a very big issue, as my cpu overheats, and I cannot continue. Please respond with reasons of why this happens.

                                    7 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      5 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hello, please update to the latest CAM software (currently 3.7.0, found here: http://camwebapp.com/download/).

                                      I’d also suggest uninstalling the previous version first before installing 3.7.0.

                                      Once the program is updated, please verify what setting you currently have in the cooling tab and try changing it to be fixed 100% or Performance and let us know if the fans react to this. (It is possible that your fans shut off because the setting could be in Silent). If this is not the case, please let us know so we can get in touch with you via Email so that you can send us the logs.

                                      Thanks.

                                    • Fan not powering on

                                      I have a Grid+ V3 and none of the connected fans turn on after a boot. I have to unplug and plug back the power to the Grid to get them running after a boot. Then after the next system shutdown and startup I have to repeat that unplugging. 4 fans connected
                                      None of the fans exceed 5 w.

                                      4 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                      • FAN RPM speed dial inacurate ( 3.7.0 )

                                        Hi Cam Guys, This is probably superficial but will this be fix in future , My Fan RPM dial is is at MAX RPM but not acurate like all the other dials. Ive linked a picture to explaine.
                                        Other Than that cam is working well so far.

                                        http://i714.photobucket.com/albums/ww142/Solorwind/cam_082418_1%202_LI.jpg

                                        4 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Hue+ and fans not showing up in CAM

                                          Hue+ and fans not showing up in CAM

                                          4 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3 4 5 6 7 8
                                          • Don't see your idea?

                                          CAM Bugs

                                          Feedback and Knowledge Base