CAM Bugs

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  1. CAM 3.3.5 Overlay not working for most games!

    The overlay isn't working with most of my games which is odd because it was working just fine about 2 weeks ago. I think it might have been an update that caused it to stop working but the only game it works on at thew moment is Overwatch.

    419 votes
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      136 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

      Hi there, please be sure you are on the latest version of CAM from camwebapp.com. The most current version is 3.5.3

      The overlay requires DirectX Runtime to be installed.
      Please install DX Runtime and then restart your PC and see if the overlay works. The link below will take you to the download site for the installer.
      https://www.microsoft.com/en-us/download/details.aspx?id=35

      Also make sure that you have tried manually enabling the overlay with the short keys (Shift + O). These shortcut keys can be changed from settings in CAM as well.

      If the instructions above does not work please let us know which games the overlay is not working on.

    • Cannot access settings when using Cam on second screen

      I use two monitors. My main 2560*1080 monitor and a second 1920*1080 monitor.

      Like many with multiple screens I prefer to use CAM on the second screen so I can see all the info when I'm gaming.

      However as soon as I move CAM to the second monitor I lose the minimize/maximise/close icons and all the settings icons.

      Main Screen - https://i.imgur.com/uc8pRo8h.png

      Second screen - https://i.imgur.com/d65vzjDh.png

      See the difference?

      59 votes
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        under review  ·  23 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
      • after pc wakes from sleep mode, logo does not light up.

        Kraken X62
        CAM V-3.5.20
        windows 10 pro (Fresh install on new drive)

        If you need more info just ask

        35 votes
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          19 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
        • GPU/CPU TEMP INCREASE WITH NEW UPDATE

          I updated CAM yesterday and immediately noticed that my CPU & GPU temps where on average 10-15c hotter than prior to the update. I’ve never received a temp warning until after this update. I only play two games, fortnite and PUBG. I have a gigabyte Aorus 1080ti and 8700k. Anyone else noticing a temperature increase according to CAM since the update?

          14 votes
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            3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
          • CAM V3.5.60 Not recognizing my Kraken X52

            I update my CAM software from V3.5.50 to V3.5.60 and after that it doen't recognize my cooler. Don't update it yet guys.

            9 votes
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              1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
            • Bad Italian translation

              The translation of "free" to "gratuito" is wrong: use "Disponibile" (available), "Libero" (free) or "Non usato" (not used/unused).

              Furthermore, "Orario di accensione" (=boot up schedule) is wrong as well, use "Tempo di accensione" (=boot up time).

              There are also some non-translated or misplaced labels:
              - Cooling settings: "PRESTAZIONI Modalitá" should be written as "Modalitá PRESTAZIONI";
              - Cooling settings: "Ventola RPM" should be written as "RPM ventola";
              - Cooling settings: "Ventola velocitá" should be written as "Velocitá ventola";
              - Cooling settings: "Pump RPM" should be "RPM pompa".

              These are the labels I noted so far, there might be more.

              4 votes
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                3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
              • GPU/CPU TEMP INCREASE WITH NEW UPDATE PLEASE FIX THE ISSUES

                What is going on suddenly my CPU GETTING MAXED OUT ON TEMP WITH THE NEW UPDATE?

                9 votes
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                  1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                • Fix for Missing Drivers/Fans

                  If your fans aren't present:

                  1 - Verify the drivers aren't installed by going to Device Manager and making sure you see 690LC devices with a warning
                  2 - Browse to the C:\Program Files (x86)\NZXT\CAM\KrakenDriver folder (or wherever you installed CAM to) and run the KrakenDriver.exe app - this will walk you through installing them
                  3 - Go to Device Manager and right-click each 690LC and select Update Driver, this will cause them to be detected as Asetek USB hubs (or something like that...)
                  4 - Go to CAM to try detecting the Krakens again

                  Dear NZXT, fix your installer…

                  5 votes
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                    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                  • [BUG 3.5.50] Drivers won't stay installed

                    First install the drivers installed and the software worked fine. After a few reboots, the drivers won't install. I read all the previous messages, I uninstalled, I reinstalled, Grid+, Hue+ and Kraken USB drivers simply won't stay installed. I can click install from the software, after a reboot they are gone. Already removed several times from add/remove software, Rebooted, reinstalled, drivers simply won't stay installed.

                    Please look into this and fix it. Thanks.

                    8 votes
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                      1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                    • cryorig

                      I've got Cryorig H7 Quad Lumi and Hue+ Led Strips.

                      Why can't I change the colors that i want when both H7 and Hue+ are in SYNC Mode?

                      1 vote
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                        1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                      • Fan speeds fluctuating

                        Hi I have a problem with the fan speeds on my kraken x31(GPU) and x61(CPU).

                        The fan speeds are flucuating up and down and it its highly annoying, the only way to make it stop is by putting it in silent mode, thats pretty much fine for the CPU its never under that much load, however the GPU can be under quite some load and im guessing because its in silent mode it doesn't ever go beyond 25%, then I get liquid temperature warnings because it gets so hot, and it actually makes an awful burning smell!

                        Its pretty much…

                        3 votes
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                          2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                        • The Hysteresis setting seems to make no difference.

                          I have set all fan profiles to use a constant wattage below 60deg C, but I can hear them constantly changing speed and see the total wattage fluctuate.

                          4 votes
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                            1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                          • Grid

                            Nzxt grid + v3 after reboot / shutdown fans dont work anymore

                            7 votes
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                              6 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                              If you are experiencing an issue where the fans on the Grid+V3 are not spinning. Please check the specs on those fans. Each channel on the Grid+V3 can only support up to 5 watts and if you exceed that threshold the Grid+V3 will have a failsafe to shut off all the fans. Using the included extension cables can cause this as well. At this time please shut off your PC and turn off your PSU. Then wait 10 seconds and turn your PSU and PC back on. See if the fans spin then.

                            • v3.5 less Led Sync Options than v3.35

                              The new update is kind of frustrating. The options for the Led lighting is less than in the previous Version. No Marquee oder Candle light or something else. You have only the full option in the single Channel mode. And at some modes you cant change the colors, because there is only a default preset and you can't add a custom profile. Please fix it. An update should be better than the previous Version.

                              19 votes
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                                5 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi there, this issue seems to be that you are trying to adjust your lighting in sync mode. Can you try going into your HUE+ channel and see if you have all the options available?

                              • nzxt kraken x62 light up White. when I go on the cam it does not detect the Kraken but it detects 7 fans I have on it and I can change

                                nzxt kraken x62 light up White. when I go on the cam it does not detect the Kraken but it detects 7 fans I have on it and I can change the lights for the fans any color I want except the Kraken doesn't show up on it at all it shows the two strip fans I have what do I do?

                                5 votes
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                                  1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                • Your software never works

                                  I WILL NEVER BUY ANOTHER NZXT PRODUCT AGAIN..... YOUR SOFTWARE IS TRASH AND NEVER WORKS. The issue that says has been fixed decided to show up again and now i have to restart the software everytime i start my computer cause guess what????? IT GETS STUCK AT 0%

                                  7 votes
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                                    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                  • launch on startup

                                    I dont like programs starting when I start Windows and CAM does. Is there a way to disable it from automatically starting on windows start up?

                                    1 vote
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                                      1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Kaken X62 max. Pump RPM depends on RGB Template

                                      so here is a weird issue with CAM and the Kraken X62.

                                      the Pump speed in "fixed Mode" can be set anywhere from 60% up to 100% in the CAM software. so far nothing new....but here is the deal:

                                      if I choose the RGB "Breathing" Preset I get a max pump RPM of 1700 at 60% and 2850 RPM at 100%.

                                      well, I do not use that Preset and picked the "Covering Marquee" for my daily use. for some reason I get 2005 RPM at 60% and up to 3500 RPM at 100% in "fixed mode" with this RGB template.

                                      1 vote
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                                        1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Kraken Detection Problem and Lightning Problem

                                        Hey, i encountered a problem many times:
                                        Habitualy when i turn on my PC, CAM start with Windows, but some times, the software does not detect my Kraken x62, so i restart my PC, and always the same problem, so the only solution is to unplug the USB to my motherboard, and reonnect.
                                        Can you fix this ? :D
                                        And i find a bug to the Lighting panel, when i select the "Covering Marquee" for the ring LED, that work but if i set the speed to Fastest, the ring LED is block on the last colors
                                        Please fix it…

                                        6 votes
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                                          0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Cam 3.5.6 will not detect Hue+

                                          I just updated to Cam 3.5.6. It detected my Hue+ on first startup, then it failed to update the driver. Now it no longer detects my Hue+. My Hue+ has been working fine up until now, so it is not a cable issue.

                                          1 vote
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                                            1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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