CAM Bugs

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  1. CAM wont let me login

    OOM command not allowed when used memory > 'maxmemory'

    What the hell is this now? It refuses to let me login so I have no proper cooling of my setup.

    319 votes
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      99 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    • I have a simple solution for NZXT

      Just instantly fire CAM software development team and recruit a new one if you don't want to lose more customer, seriously!
      Best Regard!

      1,173 votes
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        31 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

        Hi, if you have updated to 3.6.6 and are still having issues with your hardware or software, please open a new ticket and provide us with your logs so we can review what is happening.

        Please try to be as descriptive as possible concerning what you consider to be working incorrectly, by specifying what hardware you have and what it is not doing which it should be doing.

        This helps us greatly while trying to replicate the errors to verify why they are happening.

        Thank you.

      • CAM interferes with Trident Z RGB ram lighting.

        When I start my pc at first my Tridrnt Z ram lights up as I set it to be, but when CAM software loads up one of my two ram sticks turns red. It happens every time and I have to reset it as I want it to be every startup.
        Even when I put my pc to sleep and wake it up.
        Can you please fix this. I'we read that other people have the same problem.

        115 votes
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          0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
        • CAM Software is a Disaster - Allow Us to Bypass It

          Agreed. The x52 works best once any version of CAM is uninstalled. I simply connected the fans to the mobo set to monitor CPU temp. Their speed increases properly when I use CPU-ID to bench. Those same fans (the ones that came with the x52) stay at the same speed when plugged into the x52 harness. I can only hope the pump knows when to spin faster because without CAM there's no way to control pump speed. I'd really like to connect the pump to the PUMP pinouts on the mobo. CAM is full of bugs that are never fixed.…

          1,155 votes
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            11 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
          • cam not starting because off Maxmemory error .

            cam software not starting because off Maxmemory error . what is this again??

            27 votes
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              4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
            • Where Are the Promised Feature Updates?

              I think your clients would like to know what is going on with a lot of the promised or talked about features such as advanced fan controls (control fans via multiple temp readings simultaneously, be able to use other temp sensors other than just CPU/GPU/liquid), monitoring, and combining Hue+ and Grid+. I have seen some of the topics were mentioned way back in 2014 and still no news. Looking at Corsair, they are doing an awesome job combining the Cue and Link into iCue, and their software can do so much more than the basic function of Cam. I'm pretty…

              554 votes
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                3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
              • 3.7.3 GPU fans read --%

                In the latest 3.7.3 GPU fans read --% I have a RTX 2080. The previous version worked fine. The fans are spinning as normal and EVGA Precision X1 is detecting the speeds ok.

                25 votes
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                  4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                • CAM devices have not been detected for months...

                  I'm starting to regret buying my NZXT CAM more and more every day... It has been months since I have been able to control them. They are just not being detected by the software. I've reinstalled different versions of CAM way too many times and rebooted my PC, but just NOTHING helps. Yes I have the latest version 3.5.90.
                  I wish I had never updated from CAM 3.2 and never updated the firmware, everything worked fine in late 2016, but after that it became worse and worse and more features started disappearing.

                  Please tell me that there is a remedy…

                  24 votes
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                    25 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                    Hello Exalerion, I have emailed you several times trying to schedule a call with one of our devs but have not received any reply.

                  • CAM software v 3.7.3 GPU fan is --%

                    it shows my GPU fan --% .my GPU is RTX 2080

                    12 votes
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                      3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                    • "Error occurred while trying to communicate with the server"

                      In CAM 3.7, I am unable to log in with my NZXT account. It says, "An error occurred while trying to communicate with the server".

                      Any fixes would be great! Thanks!

                      19 votes
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                        5 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                      • 4 votes
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                          2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                        • kraken M22 not detected

                          after update to CAM v 3.7.4 my kraken M22 just disappear and undetectable by CAM

                          2 votes
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                            2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                          • Lighting channels are always linked

                            Kraken ring and logo are always linked with smart device led strips. Every change I make on one always affects the others even if the channels are deselected and/or turned off.

                            20 votes
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                              4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi, I am informed by the devs that if the Custom profile has the same name in both the ring and the logo, the changes you make to one will affect the other. If you wish to have them do things independently, please give them more descriptive names such as “Breathing blue” and “Pulse red” or something along those lines. If the issue continues to happen even doing this, please let me know so we can get in touch with you to verify the logs. Thanks.

                            • software agreement screen - pops up every time I boot

                              Why is this a thing now? Never saw an agreement screen before last week or so and now it pops up EVERY time I boot my PC. Very annoying. I click agree. WHY DOES IT NOT REMEMBER THAT!?

                              2 votes
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                                2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                              • Installed v3.6.0 - Not happy.

                                Installed v3.6.0 upgrading from v3.5.9 - Not happy. How is it, that you can push an update that "fixes" things and in general is supposed to improve the software but instead completely fucks over one of the most important parts of the software..... the custom fan profiles. These are now broken, the customization slider dots are out of bounds beyond 55c. They are stuck at 100% fans at temps beyond 55c and I absolutely am furious, because I don't need my fucking PC sounding like a jet engine when my CPU temps are only at 60-65c when gaming. I'm uninstalling…

                                33 votes
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                                  4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

                                • HUE+ not detected in cam

                                  1) Check to see that your HUE+ unit and LED strips are lit up. If the strips are not lit up that means you have not connected them properly or they are malfunctioning. Make sure to connect the 5V to the 5V at the end of the strips.
                                  2) If everything is connected properly and it’s all lit up, try performing a fresh installation of CAM. You may have missing drivers and that’s why you can’t see the HUE+ tab.
                                  3) If step 2 doesn’t work, try cycling the USB connection by unplugging the USB header and either re-plugging it…

                                  5 votes
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                                    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Congrats on screwing up everything possible on the last update.

                                    Yeah, you guys broke it.
                                    Don't release updates without testing them please.

                                    28 votes
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                                      4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                      If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                                      C:\Users\Public\Documents\CAM
                                      C:\Program Files (x86)\NZXT\CAM\Logs

                                      By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                                      Thank you.

                                    • CAM 3.7.2 auto start not working!!!!!!!!!!!!!!!!

                                      CAM 3.7.2 auto start does not working!! AGAIN!!! And Again!

                                      All 3.6.xx + version have lot of different bug!!

                                      Really what is the difficulty of writing and update a simple AIO program ?!

                                      JUST FAN + PUMP + LED CONTROL ,That would be yours!!

                                      WE DO NOT WANT such STUPID THINGS .. for example cpu-gpu overclocking , fps overlay etc etc ..

                                      They have special programs for us that work normally!
                                      (Cam is a piece of shit!)

                                      The internet AIO forums are full of : people not buying NZXT product ,Because the CAM software needs to be added! WAKE UP…

                                      9 votes
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                                        0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                      • CAM 3.7.3 Overlay Not Working on PES 2019

                                        CAM 3.7.3 Overlay Not Working on PES 2019

                                        8 votes
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                                          0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Cam not showing on the right monitor every restart

                                          I have a dual monitor setup so I use my second monitor for my monitoring apps. I have cam set to open when windows starts and should open on my second monitor. However, just after the update, whenever I start my computer it defaults to my 1st monitor which is annoying cause I need to line it up again on my second monitor. How do I fix this?

                                          10 votes
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                                            5 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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