CAM Bugs

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  1. I have a simple solution for NZXT

    Just instantly fire CAM software development team and recruit a new one if you don't want to lose more customer, seriously!
    Best Regard!

    517 votes
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      14 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    • CAM Software is a Disaster - Allow Us to Bypass It

      Agreed. The x52 works best once any version of CAM is uninstalled. I simply connected the fans to the mobo set to monitor CPU temp. Their speed increases properly when I use CPU-ID to bench. Those same fans (the ones that came with the x52) stay at the same speed when plugged into the x52 harness. I can only hope the pump knows when to spin faster because without CAM there's no way to control pump speed. I'd really like to connect the pump to the PUMP pinouts on the mobo. CAM is full of bugs that are never fixed.…

      640 votes
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        5 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
      • Where Are the Promised Feature Updates?

        I think your clients would like to know what is going on with a lot of the promised or talked about features such as advanced fan controls (control fans via multiple temp readings simultaneously, be able to use other temp sensors other than just CPU/GPU/liquid), monitoring, and combining Hue+ and Grid+. I have seen some of the topics were mentioned way back in 2014 and still no news. Looking at Corsair, they are doing an awesome job combining the Cue and Link into iCue, and their software can do so much more than the basic function of Cam. I'm pretty…

        287 votes
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          1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
        • 28 votes
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            9 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

            If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

            C:\Users\Public\Documents\CAM
            C:\Program Files (x86)\NZXT\CAM\Logs

            By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

            Thank you.

          • CAM devices have not been detected for months...

            I'm starting to regret buying my NZXT CAM more and more every day... It has been months since I have been able to control them. They are just not being detected by the software. I've reinstalled different versions of CAM way too many times and rebooted my PC, but just NOTHING helps. Yes I have the latest version 3.5.90.
            I wish I had never updated from CAM 3.2 and never updated the firmware, everything worked fine in late 2016, but after that it became worse and worse and more features started disappearing.

            Please tell me that there is a remedy…

            13 votes
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              17 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

              Hello, we are very sorry to read that you are having this experience with our software. Please send us your PC specifications, including OS, Hardware and the Program’s Logs which you can find in the following places so we can verify any logged issues and inform our developers:

              C:\Users\Public\Documents\CAM
              C:\Program Files (x86)\NZXT\CAM\Logs

              Thank you for your cooperation and time.

            • Installed v3.6.0 - Not happy.

              Installed v3.6.0 upgrading from v3.5.9 - Not happy. How is it, that you can push an update that "fixes" things and in general is supposed to improve the software but instead completely fucks over one of the most important parts of the software..... the custom fan profiles. These are now broken, the customization slider dots are out of bounds beyond 55c. They are stuck at 100% fans at temps beyond 55c and I absolutely am furious, because I don't need my fucking PC sounding like a jet engine when my CPU temps are only at 60-65c when gaming. I'm uninstalling…

              32 votes
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                4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                C:\Users\Public\Documents\CAM
                C:\Program Files (x86)\NZXT\CAM\Logs

                By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                Thank you.

              • Congrats on screwing up everything possible on the last update.

                Yeah, you guys broke it.
                Don't release updates without testing them please.

                21 votes
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                  4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                  If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                  C:\Users\Public\Documents\CAM
                  C:\Program Files (x86)\NZXT\CAM\Logs

                  By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                  Thank you.

                • Do you guys test CAM before update release?

                  Well how do I put this, updated cam and

                  A. It looks like crap

                  B. It doesn't save my fan profiles on restart.

                  C. Custom fan profiles for grid v3 don't work. They all seem to be set at silent profile, even though they all have custom ones set.

                  D. GPU temps aren't correct, I put GPU under load and Cam says its at 30c but really its at 65c, which is really bad as cam controls the fans on my GPU radiator and the fans speed was a 20%. Before update, Cam would speed up the fans as set…

                  10 votes
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                    4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                    If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                    C:\Users\Public\Documents\CAM
                    C:\Program Files (x86)\NZXT\CAM\Logs

                    By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                    Thank you.

                  • 3.6.1 can't change language

                    CAM 3.6.1 Cannot change language. Shows English no matter what other languages are applied.

                    Tried to restart software and reboot Win 10, still can't change it.

                    10 votes
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                      3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                      If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                      C:\Users\Public\Documents\CAM
                      C:\Program Files (x86)\NZXT\CAM\Logs

                      By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                      Thank you.

                    • Hue+ saved light settings vanished after update. not the first time.

                      This is not the first time this happened. Same thing happened before when i updated to V 3.5.0. Today i updated to V 3.6.0 and I lost my saved light profiles. The last time I post here I didn't get any respond, no comments, no help and the post was closed with no progress. Do something, the software is already sucking too much and the customer service is goddamn worse.

                      10 votes
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                        3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                        If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                        C:\Users\Public\Documents\CAM
                        C:\Program Files (x86)\NZXT\CAM\Logs

                        By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                        Thank you.

                      • 3.6.0 Update Pump speed and liquid temperature values

                        After 3.6.0 Update where are the pump speed and liquid temperature values?
                        Also my fan speed on a EVGA 1050 TI SSC is still reading "--RPM", GPU-Z can read the fan speed.

                        7 votes
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                          3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                          If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                          C:\Users\Public\Documents\CAM
                          C:\Program Files (x86)\NZXT\CAM\Logs

                          By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                          Thank you.

                        • UPDATE 3.6.2 STILL NOT DETECTING KRAKEN X42

                          I recently bought the kraken x42 for my PC and installed CAM software but it did not detect my installed Kraken X42.
                          I read online that there was a hotfix coming today so I waited.
                          Now I installed 3.6.2 and I still have the same issue.

                          Cant say I'm happy with my NZXT experience so far. This is just horrible. Please DO something.

                          10 votes
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                            1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                            Good afternoon, thank you for informing us of your issue. If you would be so kind as to please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places so we can verify any logged issues:

                            C:\Users\Public\Documents\CAM
                            C:\Program Files (x86)\NZXT\CAM\Logs

                            Send them to the email maximo.castro[at]nzxt.com.

                            Thank you for your cooperation and time, and sorry for the inconveniences you are currently experiencing.

                          • Absolute nightmare software - 3.6.2 bugs

                            After today's "hotfix" meant to address the issue with lighting profiles not saving, this issue still exists. Additionally I haven't been able to login using any method since 3.5.

                            Please, for the love of god, remake this program from scratch using actual programmers.

                            5 votes
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                              2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                              Good afternoon, thank you for informing us of your issue. If you would be so kind as to please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places so we can verify any logged issues:

                              C:\Users\Public\Documents\CAM
                              C:\Program Files (x86)\NZXT\CAM\Logs

                              Send them to the email maximo.castro[at]nzxt.com.

                              Thank you for your cooperation and time, and sorry for the inconveniences you are currently experiencing.

                            • We've detected a Kraken. (however initialization was incomplete)

                              We've detected a Kraken. (however initialization was incomplete)

                              I get this error and I installed my Kraken x62 yesterday and it worked until I restarted my computer once.

                              Now I can't see the Liquid tab in the Cooling section anymore. I've read that there will come a hotfix today, will this hotfix fix this problem?
                              and when will it come?

                              4 votes
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                                3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                              • Since 3.6.0/3.6.1 my cpu temp is running hotter

                                Since 3.6.0/3.6.1 updates my cpu temp (Kraken X62) is running approx 7 deg hotter, I've not made any hardware changes, even cleaned my fans, filters and rad

                                10 votes
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                                  1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                • Not remebering profiles, changing GUI colour and not logging in..

                                  Hi, Just updated to 3.6.0, Now it wont remember custom profiles, or the GUI colour after every reboot it reverts back to the default profiles and colours. I have tried uninstalling, deleting or known NZXT files and doing a fresh install, nothing has changed...Also wont remember login details after every reboot.

                                  5 votes
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                                    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                    If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                                    C:\Users\Public\Documents\CAM
                                    C:\Program Files (x86)\NZXT\CAM\Logs

                                    By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                                    Thank you.

                                  • problems with 3.6.2

                                    The usage gauges are inaccurate. The CPU usage bounces around like crazy, the fan speed gauge is 3/4 full with it on silent mode only 700-800 rpm. The Gpu gauge goes up when the Mhz go down.

                                    1 vote
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                                      3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                    • CAM 3.3.5 Overlay not working for most games!

                                      The overlay isn't working with most of my games which is odd because it was working just fine about 2 weeks ago. I think it might have been an update that caused it to stop working but the only game it works on at thew moment is Overwatch.

                                      496 votes
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                                        169 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                        under review  ·  Eric Lam responded

                                        Hi there, please be sure you are on the latest version of CAM from camwebapp.com. The most current version is 3.5.3

                                        The overlay requires DirectX Runtime to be installed.
                                        Please install DX Runtime and then restart your PC and see if the overlay works. The link below will take you to the download site for the installer.
                                        https://www.microsoft.com/en-us/download/details.aspx?id=35

                                        Also make sure that you have tried manually enabling the overlay with the short keys (Shift + O). These shortcut keys can be changed from settings in CAM as well.

                                        If the instructions above does not work please let us know which games the overlay is not working on.

                                      • Lignting not programable

                                        Just downloaded upgrade and immediately the problem began, hand to close and reopen app in order to see the 'Lighting' icon and then once highlighting same there was no 'There There' and I am unable to program the lighting.

                                        7 votes
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                                          1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                          If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                                          C:\Users\Public\Documents\CAM
                                          C:\Program Files (x86)\NZXT\CAM\Logs

                                          By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                                          Thank you.

                                        • 6 votes
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                                            0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                            If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                                            C:\Users\Public\Documents\CAM
                                            C:\Program Files (x86)\NZXT\CAM\Logs

                                            By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                                            Thank you.

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