CAM Bugs

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  1. I have a simple solution for NZXT

    Just instantly fire CAM software development team and recruit a new one if you don't want to lose more customer, seriously!
    Best Regard!

    1,333 votes
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      42 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

      Hi, if you have updated to 3.6.6 and are still having issues with your hardware or software, please open a new ticket and provide us with your logs so we can review what is happening.

      Please try to be as descriptive as possible concerning what you consider to be working incorrectly, by specifying what hardware you have and what it is not doing which it should be doing.

      This helps us greatly while trying to replicate the errors to verify why they are happening.

      Thank you.

    • CAM Software is a Disaster - Allow Us to Bypass It

      Agreed. The x52 works best once any version of CAM is uninstalled. I simply connected the fans to the mobo set to monitor CPU temp. Their speed increases properly when I use CPU-ID to bench. Those same fans (the ones that came with the x52) stay at the same speed when plugged into the x52 harness. I can only hope the pump knows when to spin faster because without CAM there's no way to control pump speed. I'd really like to connect the pump to the PUMP pinouts on the mobo. CAM is full of bugs that are never fixed.…

      1,326 votes
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        12 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
      • CAM interferes with Trident Z RGB ram lighting.

        When I start my pc at first my Tridrnt Z ram lights up as I set it to be, but when CAM software loads up one of my two ram sticks turns red. It happens every time and I have to reset it as I want it to be every startup.
        Even when I put my pc to sleep and wake it up.
        Can you please fix this. I'we read that other people have the same problem.

        142 votes
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          1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
        • Where Are the Promised Feature Updates?

          I think your clients would like to know what is going on with a lot of the promised or talked about features such as advanced fan controls (control fans via multiple temp readings simultaneously, be able to use other temp sensors other than just CPU/GPU/liquid), monitoring, and combining Hue+ and Grid+. I have seen some of the topics were mentioned way back in 2014 and still no news. Looking at Corsair, they are doing an awesome job combining the Cue and Link into iCue, and their software can do so much more than the basic function of Cam. I'm pretty…

          642 votes
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            3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
          • No fan speed detected on RTX 2080 - RPM

            I am using RTX 2080 in CAM VERSION 3.7.4.
            When NVIDIA Driver 416.94 is set, GPU fan speed of CAM becomes - RPM and it can not be detected
            Please tell me how to resolve.

            23 votes
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              11 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
            • CAM 3.7.4. HUE+ not working anymore

              Hello! I'm using CAM 3.7.4 and even after several install the software will not recognize HUE+...
              Sometimes it doesn't even recognize Grid V2 , I don't know what to do anymore, tried everything...

              21 votes
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                7 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
              • 3.7.3 GPU fans read --%

                In the latest 3.7.3 GPU fans read --% I have a RTX 2080. The previous version worked fine. The fans are spinning as normal and EVGA Precision X1 is detecting the speeds ok.

                34 votes
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                  8 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                • CAM Autostart Login Failed

                  Every morning I start my PC and CAM autostarts, used to login fine first 2-3 weeks had literally 0 issues with the software.
                  However, to this day I have to manually login EVERY, SINGLE, MORNING, because CAM says "failed to login" for some unknown reason. All my details are correct as I login manually every day but the automatic login is failed by CAM almost every single day now.

                  I've never had so many issues with ANY PC component and their included controllers in my life as I have had with NZXT products.
                  1 of my 4 AER 140 fans…

                  15 votes
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                    2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                  • CAM 3.3.5 Overlay not working for most games!

                    The overlay isn't working with most of my games which is odd because it was working just fine about 2 weeks ago. I think it might have been an update that caused it to stop working but the only game it works on at thew moment is Overwatch.

                    518 votes
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                      183 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                      under review  ·  Eric Lam responded

                      Hi there, please be sure you are on the latest version of CAM from camwebapp.com. The most current version is 3.5.3

                      The overlay requires DirectX Runtime to be installed.
                      Please install DX Runtime and then restart your PC and see if the overlay works. The link below will take you to the download site for the installer.
                      https://www.microsoft.com/en-us/download/details.aspx?id=35

                      Also make sure that you have tried manually enabling the overlay with the short keys (Shift + O). These shortcut keys can be changed from settings in CAM as well.

                      If the instructions above does not work please let us know which games the overlay is not working on.

                    • CAM software v 3.7.3 GPU fan is --%

                      it shows my GPU fan --% .my GPU is RTX 2080

                      24 votes
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                        5 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                      • Lighting channels are always linked

                        Kraken ring and logo are always linked with smart device led strips. Every change I make on one always affects the others even if the channels are deselected and/or turned off.

                        26 votes
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                          9 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                          Hi, I am informed by the devs that if the Custom profile has the same name in both the ring and the logo, the changes you make to one will affect the other. If you wish to have them do things independently, please give them more descriptive names such as “Breathing blue” and “Pulse red” or something along those lines. If the issue continues to happen even doing this, please let me know so we can get in touch with you to verify the logs. Thanks.

                        • kraken M22 not detected

                          after update to CAM v 3.7.4 my kraken M22 just disappear and undetectable by CAM

                          7 votes
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                            4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                          • I opened CAM, and I can no longer change my hue??? where do I go?

                            no longer an option to change my hue in new update

                            3 votes
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                              0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                            • New install of CAM 3.7.4 stuck at authenticating

                              just downloaded newest version of cam available after previous one kept freezing. now i cannot even get logged in. every time i enter my login it just sits at authenticating endlessly. i have tried reinstalling 4 times. you guys and your shit software are going to fry my cpu!!!

                              6 votes
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                                0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                              • CAM Constantly resetting ANR profile

                                CAM resets my ANR profile roughly every other day

                                Smart Device has no driver errors, shows up properly in device manager and CAM

                                Fans are all wired correctly, 2 3-way splitters, each controlling 3 fans, my watercooling pump is directly plugged into the motherboard

                                I have reinstalled CAM & updated to the latest version without any changes.

                                Currently running Windows 10 Enterprise, Version 1803

                                My system:

                                CPU: Ryzen 1700X
                                GPU: 2x MSI RX 480 Gaming X 4GB
                                Mobo: ASRock x470 Killer SLI/AC
                                Memory: G-Skill Trident Z 3200mhz
                                Case: H700i
                                Fans: 1x Corsair ML 140, 3x Corsair HD120 RGB, 2X Corsair…

                                8 votes
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                                  1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                • Congrats on screwing up everything possible on the last update.

                                  Yeah, you guys broke it.
                                  Don't release updates without testing them please.

                                  27 votes
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                                    4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                    If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                                    C:\Users\Public\Documents\CAM
                                    C:\Program Files (x86)\NZXT\CAM\Logs

                                    By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                                    Thank you.

                                  • cant click agree

                                    https://gyazo.com/ff1907c3b9f837370044e480038b32a7

                                    I simply cant click on agree. I can click on disagree but simply not on agree. everytime i click on disagree it goes on guest mode or something and all my settings are gone.

                                    8 votes
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                                      0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Adaptive Stuck at 100% CAM 3.7.4

                                      Got an h700i with a smart device/hue2/krakenx72 set up, all was well until I tried the adaptive noise reduction calibration.

                                      After going through calibration I hit update and now CAM is stuck at 100% for "We are determining the optimal settings for your system".

                                      Can't adjust fans at all anymore through CAM because it's still just hanging. I've tried uninstalling and reinstalling, as well as installing an older version of CAM, 3.5.88, and then updating and neither worked.

                                      The last few lines of the dated log in C:\Program Files (x86)\NZXT\CAM\Logs is:

                                      2019-01-11 11:28:22:CAMV2.Settings.DrivesPage/UpdateUI:C:\Windows\System32\drivers\SiLib.sys- at System.Diagnostics.FileVersionInfo.GetVersionInfo(String fileName)
                                      at CAMV2.Settings.DrivesPage.UpdateUI(MyComputer data)
                                      2019-01-11…

                                      3 votes
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                                        2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                      • CAM Mini - Cuts off TOS Accept Form

                                        When CAM launches (in mini mode) and displays the updated TOS message, it's impossible to click accept/ deny buttons because they're cut off by the mini window's size! I've got screenshots I can share.

                                        5 votes
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                                          0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                        • software agreement screen - pops up every time I boot

                                          Why is this a thing now? Never saw an agreement screen before last week or so and now it pops up EVERY time I boot my PC. Very annoying. I click agree. WHY DOES IT NOT REMEMBER THAT!?

                                          5 votes
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                                            2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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