CAM Bugs

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  1. CAM Software is a Disaster - Allow Us to Bypass It

    Agreed. The x52 works best once any version of CAM is uninstalled. I simply connected the fans to the mobo set to monitor CPU temp. Their speed increases properly when I use CPU-ID to bench. Those same fans (the ones that came with the x52) stay at the same speed when plugged into the x52 harness. I can only hope the pump knows when to spin faster because without CAM there's no way to control pump speed. I'd really like to connect the pump to the PUMP pinouts on the mobo. CAM is full of bugs that are never fixed.…

    419 votes
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      2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    • I have a simple solution for NZXT

      Just instantly fire CAM software development team and recruit a new one if you don't want to lose more customer, seriously!
      Best Regard!

      232 votes
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        1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
      • Customer Support? What customer support

        Have actual customer support and not this stupid forum that doesn't actually provide any support.

        222 votes
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          1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
        • Where Are the Promised Feature Updates?

          I think your clients would like to know what is going on with a lot of the promised or talked about features such as advanced fan controls (control fans via multiple temp readings simultaneously, be able to use other temp sensors other than just CPU/GPU/liquid), monitoring, and combining Hue+ and Grid+. I have seen some of the topics were mentioned way back in 2014 and still no news. Looking at Corsair, they are doing an awesome job combining the Cue and Link into iCue, and their software can do so much more than the basic function of Cam. I'm pretty…

          182 votes
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            1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
          • Fully Offline mode for CAM (PRIVACY)

            1. OFFLINE Mode still does NOT exist.

            2. DATA is STILL being sent to NZXT WITHOUT USER CONSENT, PRODUCT IS STILL BEING SOLD WITHOUT THIS INFORMATION BEING PROVIDED UP FRONT ON THE OUTSIDE OF PACKAGING!

            3. USER(S) HAVE NEVER AGREED TO ANY DATA SHARING WITH NZXT AT ANY POINT OF TIME.

            4. USER(S) HAVE THE SOLE RIGHT TO SOFTWARE WHICH WILL NOT TRANSMIT DATA TO NZXT OTHER THAN TO CHECK FOR UPDATES TO THE SOFTWARE.

            5. USER(S) HAVE THE RIGHT TO A CLASS ACTION SUIT!

            6. FIX YOUR SOFTWARE , PROVIDE YOUR USERS WITH A COMPLETE OFFLINE VERSION.

            7. ISSUE…

            259 votes
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              10 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
            • CAM loading causes Windows restarts

              Having an ongoing issue when using CAM. Approx every other boot of Windows, while CAM is still loading, my system will restart. i purchased my Kraken last year & have tried numerous updates of software. Last 3 weeks been had CAM uninstalled without any issues. Have disabled HDD monitoring.

              System
              Ryzen 1500x
              X62 Kraken
              G Skill 16gb ram
              Strix RX580

              54 votes
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                17 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
              • When I exit CAM 3.5.80, an error pop up appears - Problem Event Name - CLR20r3

                The software works fine in auto start-up and all, the only time I will ever encounter this issue is when I decide to exit or quit the program.

                3 votes
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                  14 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi there, please perform a clean install of CAM
                  Uninstall CAM completely from your PC and restart when prompted.
                  Then perform a clean boot.
                  To perform a clean boot, type “msconfig” in the start search and hit enter. Then select the “Services” tab and check “Hide all Microsoft Services”. Then click on “Disable all”. After, click “Apply/OK” and restart your PC.
                  Then reinstall CAM from https://camwebapp.com/
                  Restart when prompted
                  Let me know if this helps. Thanks!
                  If not please send us your error logs C:\Program Files (x86)\NZXT\CAM\Logs
                  And a list of your PC specs

                • CAM 3.5.8 wont login today.....

                  booted pc like normal... i have CAM to start in startup..... wont login using my normal login. stuck loading at 0% and from what i've seen on other posts this is happening to quite a few people, please fix this, and for GOD SAKES test these updates before passing the bugs onto us!!!!

                  64 votes
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                    11 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                  • "Please download or Update to latest CAM and Login on your PC for using your Android App"

                    Android app is up to date, and I am logged in, yet this is all I can ever get :( Tried on several phones, same thing

                    13 votes
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                      4 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →

                      Good afternoon, sorry for the inconveniences you are experiencing with your CAM mobile. The login is currently very slow, we are working on fixing this as soon as possible.

                      A few weeks back we had an issue where you could not log in at all, but that has been fixed already. If you have a different issue, please let us know so we can verify as well.

                      Thank you for your cooperation.

                    • CAM 3.3.5 Overlay not working for most games!

                      The overlay isn't working with most of my games which is odd because it was working just fine about 2 weeks ago. I think it might have been an update that caused it to stop working but the only game it works on at thew moment is Overwatch.

                      493 votes
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                        165 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi there, please be sure you are on the latest version of CAM from camwebapp.com. The most current version is 3.5.3

                        The overlay requires DirectX Runtime to be installed.
                        Please install DX Runtime and then restart your PC and see if the overlay works. The link below will take you to the download site for the installer.
                        https://www.microsoft.com/en-us/download/details.aspx?id=35

                        Also make sure that you have tried manually enabling the overlay with the short keys (Shift + O). These shortcut keys can be changed from settings in CAM as well.

                        If the instructions above does not work please let us know which games the overlay is not working on.

                      • cam software crash pc

                        My PC has been "freezing" randomly for a few months now that I installed the craken x52 and the software cam. It may crash during web browsing, during a game, or during a software/driver update.
                        It doesn't turn off, it hard locks the PC down, the only solution is to turn the PSU off with it's on/off switch, holding down the reset button on the tower does nothing.
                        The only other indication of a crash, is that my LED's on the Asus RX 570 turn solid white.
                        A week ago I uninstalled cam and since then it has not happened…

                        11 votes
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                          0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                        • Kraken x61 not detected v3.5.80

                          my X61 was detected by cam fine when I origionally built my system in 2014 with windows 7. Upon doing the free windows 10 upgrade cam still had no issues detecteding the x61. I have however done a complete fresh reinstall of windows 10 and CAM will now not detect my x61, the device manager finds the 690LC however will not let me update/install a driver.

                          19 votes
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                            2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                          • Fans shut off when cam opens

                            I have a h700i case that I recently built in. I installed the cam software, and ran the benchmark tests and everything. I noticed though, that every time cam is opened now, all of my case fans shut off. This is a very big issue, as my cpu overheats, and I cannot continue. Please respond with reasons of why this happens.

                            10 votes
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                              1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                            • Eats more RAM than Cortana and not true backround mode.

                              I'm mean not true backround mean example graphics software they opens at backround you wont fell it until you see on taskbars hidden area.And eats less ram compare open full program.But CAM instead opens program full when windows start and I can see on taskbar it opens it.I don't want to see that I want this CAM opens like light backround usage and if I open program then full program get run.And the program wont load my custom fan profile until I'm open program. Please fix this issues.
                              King regards.

                              24 votes
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                                0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                              • new update literally kills the PC.

                                after the latest update the PC literally locks any and all programs into not responding. had to reinstall and wipe my windows yesterday blaming the microsoft update, now i re installed the cam, works fine with the old setup i had downloaded. 20 minutes later did the update, pressed one key and the whole rig just goes nuts again. uninstalled cam and reset, everything is fine! please notice and fix this because your update literally seems to be doing more harm than a old 2001 youporn trojan. ty

                                7 votes
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                                  0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                • Errors Server Return Value Without Message

                                  Given this was marked as completed I've reopened as the error has reappeared in v3.5.9.

                                  Stuck at calibration Step 2, when calibration is complete at Step 2 it goes to calculating and then the following error pops-up "Errors - Server return value without message" What does this mean?

                                  8 votes
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                                    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Hue+ LEDs flashing/wrong colours in Marquee

                                    This only seems to happen with the Marquee setting. I flashes in random Colours. I set the Marquee to red but every few seconds one or more of the LEDs of the Marquee flash in another colour. Blue, White and Green the majority of the time.
                                    CAM Version 3.5.90 . OS is Windows 10 home Pro and i'm using both channels with each having 4 stripes. One displaying the CPU Temperature (Channel 1) just fine. Since this happendes to a user before in an earlier version i hope this is getting fixed soon.

                                    3 votes
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                                      3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                    • settings upload failed / vers. 3.5.9

                                      CAM keeps spaming "settings upload failed every 5 sec. with

                                      vers. 3.5.9

                                      4 votes
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                                        1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Cannot access settings when using Cam on second screen

                                        I use two monitors. My main 2560*1080 monitor and a second 1920*1080 monitor.

                                        Like many with multiple screens I prefer to use CAM on the second screen so I can see all the info when I'm gaming.

                                        However as soon as I move CAM to the second monitor I lose the minimize/maximise/close icons and all the settings icons.

                                        Main Screen - https://i.imgur.com/uc8pRo8h.png

                                        Second screen - https://i.imgur.com/d65vzjDh.png

                                        See the difference?

                                        65 votes
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                                          under review  ·  23 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                        • after pc wakes from sleep mode, logo does not light up.

                                          Kraken X62
                                          CAM V-3.5.20
                                          windows 10 pro (Fresh install on new drive)

                                          If you need more info just ask

                                          50 votes
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                                            22 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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