CAM Bugs

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  1. Ryzen 2700x

    Ryzen 2700x reporting an idle temp in the 90's (C) but is really in the 30's (C). Launch day today, so just letting you know. Thanks. Had no problems with all same hardware on a 1700 before this upgrade.

    121 votes
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      38 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    • CAM Software is a Disaster - Allow Us to Bypass It

      Agreed. The x52 works best once any version of CAM is uninstalled. I simply connected the fans to the mobo set to monitor CPU temp. Their speed increases properly when I use CPU-ID to bench. Those same fans (the ones that came with the x52) stay at the same speed when plugged into the x52 harness. I can only hope the pump knows when to spin faster because without CAM there's no way to control pump speed. I'd really like to connect the pump to the PUMP pinouts on the mobo. CAM is full of bugs that are never fixed.…

      243 votes
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        2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
      • Fully Offline mode for CAM (PRIVACY)

        1. OFFLINE Mode still does NOT exist.

        2. DATA is STILL being sent to NZXT WITHOUT USER CONSENT, PRODUCT IS STILL BEING SOLD WITHOUT THIS INFORMATION BEING PROVIDED UP FRONT ON THE OUTSIDE OF PACKAGING!

        3. USER(S) HAVE NEVER AGREED TO ANY DATA SHARING WITH NZXT AT ANY POINT OF TIME.

        4. USER(S) HAVE THE SOLE RIGHT TO SOFTWARE WHICH WILL NOT TRANSMIT DATA TO NZXT OTHER THAN TO CHECK FOR UPDATES TO THE SOFTWARE.

        5. USER(S) HAVE THE RIGHT TO A CLASS ACTION SUIT!

        6. FIX YOUR SOFTWARE , PROVIDE YOUR USERS WITH A COMPLETE OFFLINE VERSION.

        7. ISSUE…

        178 votes
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          8 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
        • I have a simple solution for NZXT

          Just instantly fire CAM software development team and recruit a new one if you don't want to lose more customer, seriously!
          Best Regard!

          69 votes
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            0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
          • Customer Support? What customer support

            Have actual customer support and not this stupid forum that doesn't actually provide any support.

            98 votes
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              0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
            • Where Are the Promised Feature Updates?

              I think your clients would like to know what is going on with a lot of the promised or talked about features such as advanced fan controls (control fans via multiple temp readings simultaneously, be able to use other temp sensors other than just CPU/GPU/liquid), monitoring, and combining Hue+ and Grid+. I have seen some of the topics were mentioned way back in 2014 and still no news. Looking at Corsair, they are doing an awesome job combining the Cue and Link into iCue, and their software can do so much more than the basic function of Cam. I'm pretty…

              78 votes
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                1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
              • CAM loading causes Windows restarts

                Having an ongoing issue when using CAM. Approx every other boot of Windows, while CAM is still loading, my system will restart. i purchased my Kraken last year & have tried numerous updates of software. Last 3 weeks been had CAM uninstalled without any issues. Have disabled HDD monitoring.

                System
                Ryzen 1500x
                X62 Kraken
                G Skill 16gb ram
                Strix RX580

                44 votes
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                  10 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                • CAM 3.5.8 wont login today.....

                  booted pc like normal... i have CAM to start in startup..... wont login using my normal login. stuck loading at 0% and from what i've seen on other posts this is happening to quite a few people, please fix this, and for GOD SAKES test these updates before passing the bugs onto us!!!!

                  62 votes
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                    11 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                  • When I exit CAM 3.5.80, an error pop up appears - Problem Event Name - CLR20r3

                    The software works fine in auto start-up and all, the only time I will ever encounter this issue is when I decide to exit or quit the program.

                    3 votes
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                      12 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi there, please perform a clean install of CAM
                      Uninstall CAM completely from your PC and restart when prompted.
                      Then perform a clean boot.
                      To perform a clean boot, type “msconfig” in the start search and hit enter. Then select the “Services” tab and check “Hide all Microsoft Services”. Then click on “Disable all”. After, click “Apply/OK” and restart your PC.
                      Then reinstall CAM from https://camwebapp.com/
                      Restart when prompted
                      Let me know if this helps. Thanks!
                      If not please send us your error logs C:\Program Files (x86)\NZXT\CAM\Logs
                      And a list of your PC specs

                    • CAM 3.3.5 Overlay not working for most games!

                      The overlay isn't working with most of my games which is odd because it was working just fine about 2 weeks ago. I think it might have been an update that caused it to stop working but the only game it works on at thew moment is Overwatch.

                      475 votes
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                        159 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi there, please be sure you are on the latest version of CAM from camwebapp.com. The most current version is 3.5.3

                        The overlay requires DirectX Runtime to be installed.
                        Please install DX Runtime and then restart your PC and see if the overlay works. The link below will take you to the download site for the installer.
                        https://www.microsoft.com/en-us/download/details.aspx?id=35

                        Also make sure that you have tried manually enabling the overlay with the short keys (Shift + O). These shortcut keys can be changed from settings in CAM as well.

                        If the instructions above does not work please let us know which games the overlay is not working on.

                      • Eats more RAM than Cortana and not true backround mode.

                        I'm mean not true backround mean example graphics software they opens at backround you wont fell it until you see on taskbars hidden area.And eats less ram compare open full program.But CAM instead opens program full when windows start and I can see on taskbar it opens it.I don't want to see that I want this CAM opens like light backround usage and if I open program then full program get run.And the program wont load my custom fan profile until I'm open program. Please fix this issues.
                        King regards.

                        24 votes
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                          0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                        • Fans stop as soon as Cam is installed (grid+ v3)

                          I recently purchased the Grid+ v3 fancontroller and installed it and i was delighted at first because everything went smooth and it was easy to install also it looks wery good.
                          I downloaded the cam software and installed it but as soon as I opened it and the log in screen came up all fans shut off.

                          I still logged in and tried to change the fan settings but nothing happened and it seemed as tho it couldnt find my grid+

                          I restarted my computer and turned off psu but fans still wouldnt spin

                          Then i removed cam from the…

                          14 votes
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                            4 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                            If you are experiencing an issue where the fans on the Grid+V3 are not spinning. Please check the specs on those fans. Each channel on the Grid+V3 can only support up to 5 watts and if you exceed that threshold the Grid+V3 will have a failsafe to shut off all the fans. Using the included extension cables can cause this as well. At this time please shut off your PC and turn off your PSU. Then wait 10 seconds and turn your PSU and PC back on. See if the fans spin then.

                          • Cannot access settings when using Cam on second screen

                            I use two monitors. My main 2560*1080 monitor and a second 1920*1080 monitor.

                            Like many with multiple screens I prefer to use CAM on the second screen so I can see all the info when I'm gaming.

                            However as soon as I move CAM to the second monitor I lose the minimize/maximise/close icons and all the settings icons.

                            Main Screen - https://i.imgur.com/uc8pRo8h.png

                            Second screen - https://i.imgur.com/d65vzjDh.png

                            See the difference?

                            65 votes
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                              under review  ·  23 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                            • after pc wakes from sleep mode, logo does not light up.

                              Kraken X62
                              CAM V-3.5.20
                              windows 10 pro (Fresh install on new drive)

                              If you need more info just ask

                              50 votes
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                                22 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                              • IOS App logs in but displays nothing

                                IOS app installs ok and logs in fine. But displays nothing ?

                                37 votes
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                                  11 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi there, we’ll be launching a new update for the mobile app in a couple of weeks that should resolve these issues.
                                  Sorry for the inconvenience, and thanks for the cooperation.   

                                • Kraken X52 ring doesn't change color

                                  Hello, I have an issue with my Kraken X52, the ring doesn't react with the cam software.
                                  When I choose a color for the ring nothing happens and the ring stays in blue.
                                  No issue with the logo it's working fine.

                                  What I have to do to change the color of the ring ?

                                  Thank you

                                  7 votes
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                                    13 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi there, can you guys double check you are not in the sync mode option in the lighting page? Try adjusting the Kraken lighting lighting directly in the Kraken page.

                                  • Kraken x52 problem with Noctua F12 PWM Fan

                                    Hello guys, i bought Kraken x52 last night and installed Kraken x52 in my Case . I got problem with my Noctua F12 PWM fan when these dont start spinning till I login to windows or I have to open CAM . My Noctua fan only spin when CAM has launched

                                    I bring Noctua back my h100i Corsair and their still working even if I didnt setup Corsair's app

                                    Can u tell me how to fix that shit ? I tried many way but still not working

                                    12 votes
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                                      0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                    • fans no rpm and 0 watt

                                      the program worked correctly, but now it no longer shows fan speed and power consumption.

                                      27 votes
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                                        2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Kraken x42 and/or CAM keep getting stuck and not updating their settings or changing state.

                                        I keep having issues with the kraken and CAM getting stuck in a certain state and becoming impossible to control. It just keeps happening no matter what I do, although some things get the device stuck all the time, one such thing is audio mode which gets the kraken stuck immediately. Other things such as playing too much with the leds or using smart mode will get it stuck after a while. I also had the device get stuck on its own after a while. When it gets stuck, changing setting by CAM does nothing, but what's most dangerous, is…

                                        7 votes
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                                          0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Getting blue screens when CAM is running

                                          Been getting blue screens on Windows 10 x64 for the last few months. Thought it was a hardware problem, even swapped the RAM, and was ready to RMA the motherboard. But decided to test some more, and as long as I close CAM software when windows starts, no more blue screens.

                                          15 votes
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                                            0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
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