CAM Bugs

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  1. I have a simple solution for NZXT

    Just instantly fire CAM software development team and recruit a new one if you don't want to lose more customer, seriously!
    Best Regard!

    1,078 votes
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      29 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

      Hi, if you have updated to 3.6.6 and are still having issues with your hardware or software, please open a new ticket and provide us with your logs so we can review what is happening.

      Please try to be as descriptive as possible concerning what you consider to be working incorrectly, by specifying what hardware you have and what it is not doing which it should be doing.

      This helps us greatly while trying to replicate the errors to verify why they are happening.

      Thank you.

    • CAM Software is a Disaster - Allow Us to Bypass It

      Agreed. The x52 works best once any version of CAM is uninstalled. I simply connected the fans to the mobo set to monitor CPU temp. Their speed increases properly when I use CPU-ID to bench. Those same fans (the ones that came with the x52) stay at the same speed when plugged into the x52 harness. I can only hope the pump knows when to spin faster because without CAM there's no way to control pump speed. I'd really like to connect the pump to the PUMP pinouts on the mobo. CAM is full of bugs that are never fixed.…

      1,071 votes
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        8 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
      • Cam 3.6.0 save no setting

        Germany:
        Hallo habe das update von cam 3.6.0 heute drauf gemacht und sofort bemerkt das es keine einstellungen speichert.
        spätestens nachdem man den Pc neu gestartet hat sind alle einstellungen verschwunden.
        bitte sofort beheben !!!
        Neuinstalation hat auch nicht geholfen.

        Englisch:
        Hello have the update of cam 3.6.0 today on it and immediately noticed that it does not save settings.
        at the latest after restarting the PC, all settings have disappeared.
        please fix it immediately !!!
        Reinstallation did not help either.

        114 votes
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          37 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

          Hello, please try the latest update, version 3.6.6.

          Please uninstall the previous version and do a fresh install of 3.6.6.

          We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

        • CAM interferes with Trident Z RGB ram lighting.

          When I start my pc at first my Tridrnt Z ram lights up as I set it to be, but when CAM software loads up one of my two ram sticks turns red. It happens every time and I have to reset it as I want it to be every startup.
          Even when I put my pc to sleep and wake it up.
          Can you please fix this. I'we read that other people have the same problem.

          88 votes
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            0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
          • Where Are the Promised Feature Updates?

            I think your clients would like to know what is going on with a lot of the promised or talked about features such as advanced fan controls (control fans via multiple temp readings simultaneously, be able to use other temp sensors other than just CPU/GPU/liquid), monitoring, and combining Hue+ and Grid+. I have seen some of the topics were mentioned way back in 2014 and still no news. Looking at Corsair, they are doing an awesome job combining the Cue and Link into iCue, and their software can do so much more than the basic function of Cam. I'm pretty…

            493 votes
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              3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
            • an error occurred while trying to communicate with the server

              I've uninstalled and reinstalled and I'm getting the same error when trying to login it says "An error occurred while trying to communicate with the server, it all started when I updated to 3.6.6.

              41 votes
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                23 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                Hi, sorry for the late response to this issue. Is this happening after Automatic Startup following Windows Start or while opening CAM after Windows has loaded? Also, when this issue occurs, please try closing CAM from the notification area, and then opening again. Let us know if this helps. We are doing further investigation into this issue at the time.

              • Customer Support? What customer support

                Have actual customer support and not this stupid forum that doesn't actually provide any support.

                393 votes
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                  3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                • Fully Offline mode for CAM (PRIVACY)

                  1. OFFLINE Mode still does NOT exist.

                  2. DATA is STILL being sent to NZXT WITHOUT USER CONSENT, PRODUCT IS STILL BEING SOLD WITHOUT THIS INFORMATION BEING PROVIDED UP FRONT ON THE OUTSIDE OF PACKAGING!

                  3. USER(S) HAVE NEVER AGREED TO ANY DATA SHARING WITH NZXT AT ANY POINT OF TIME.

                  4. USER(S) HAVE THE SOLE RIGHT TO SOFTWARE WHICH WILL NOT TRANSMIT DATA TO NZXT OTHER THAN TO CHECK FOR UPDATES TO THE SOFTWARE.

                  5. USER(S) HAVE THE RIGHT TO A CLASS ACTION SUIT!

                  6. FIX YOUR SOFTWARE , PROVIDE YOUR USERS WITH A COMPLETE OFFLINE VERSION.

                  7. ISSUE…

                  427 votes
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                    12 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                  • CAM devices have not been detected for months...

                    I'm starting to regret buying my NZXT CAM more and more every day... It has been months since I have been able to control them. They are just not being detected by the software. I've reinstalled different versions of CAM way too many times and rebooted my PC, but just NOTHING helps. Yes I have the latest version 3.5.90.
                    I wish I had never updated from CAM 3.2 and never updated the firmware, everything worked fine in late 2016, but after that it became worse and worse and more features started disappearing.

                    Please tell me that there is a remedy…

                    24 votes
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                      24 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                      Hello Exalerion, I have emailed you several times trying to schedule a call with one of our devs but have not received any reply.

                    • 3.6.2 update and Custom fan profile, pulling my hair out with fanspeed being locked at 100% AT ONLY 55c and no way of altering.

                      What on earth is wrong with the latest update and the custom fan profile?? The idea of custom means it's totally custom. Even the hotfix that was pushed out on 20'07/2018 (today) has not fixed this issue. Why can I not lower than fan speed from the locked 100% at 55c?? this is driving me insane, I dont want a damn 747 jumbo jet sitting next to me hovering when my cpu temp is at a low of 55c. You should only need 100% fan speed if the CPU gets to around 85c not 55c.

                      Come on, test this software…

                      29 votes
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                        13 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                        Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

                      • "Error occurred while trying to communicate with the server"

                        In CAM 3.7, I am unable to log in with my NZXT account. It says, "An error occurred while trying to communicate with the server".

                        Any fixes would be great! Thanks!

                        19 votes
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                          5 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                        • 3.7.3 GPU fans read --%

                          In the latest 3.7.3 GPU fans read --% I have a RTX 2080. The previous version worked fine. The fans are spinning as normal and EVGA Precision X1 is detecting the speeds ok.

                          13 votes
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                            2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                          • Installed v3.6.0 - Not happy.

                            Installed v3.6.0 upgrading from v3.5.9 - Not happy. How is it, that you can push an update that "fixes" things and in general is supposed to improve the software but instead completely fucks over one of the most important parts of the software..... the custom fan profiles. These are now broken, the customization slider dots are out of bounds beyond 55c. They are stuck at 100% fans at temps beyond 55c and I absolutely am furious, because I don't need my fucking PC sounding like a jet engine when my CPU temps are only at 60-65c when gaming. I'm uninstalling…

                            33 votes
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                              4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

                            • Lighting broken on latest update 3.6.0

                              Latest version of CAM (3.6.0) does not detect the lighting on my Kraken. Both my Kraken and Grid firmware say V0 when going to Gear Icon > About Cam > Component Firmware Version

                              20 votes
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                                9 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                                If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                                C:\Users\Public\Documents\CAM
                                C:\Program Files (x86)\NZXT\CAM\Logs

                                By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                                Thank you.

                              • "Please download or Update to latest CAM and Login on your PC for using your Android App"

                                Android app is up to date, and I am logged in, yet this is all I can ever get :( Tried on several phones, same thing

                                46 votes
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                                  14 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →

                                  Good afternoon, sorry for the inconveniences you are experiencing with your CAM mobile. The login is currently very slow, we are working on fixing this as soon as possible.

                                  A few weeks back we had an issue where you could not log in at all, but that has been fixed already. If you have a different issue, please let us know so we can verify as well.

                                  Thank you for your cooperation.

                                • GPU Fan Speed is --

                                  With latest NVIDIA drivers 416.16 NZXT Cam doesn't show Fan Speed (always --).

                                  https://i.imgur.com/9oguE0X.png

                                  4 votes
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                                    3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Congrats on screwing up everything possible on the last update.

                                    Yeah, you guys broke it.
                                    Don't release updates without testing them please.

                                    27 votes
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                                      4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                      If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                                      C:\Users\Public\Documents\CAM
                                      C:\Program Files (x86)\NZXT\CAM\Logs

                                      By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                                      Thank you.

                                    • CAM 3.7.2 auto start not working!!!!!!!!!!!!!!!!

                                      CAM 3.7.2 auto start does not working!! AGAIN!!! And Again!

                                      All 3.6.xx + version have lot of different bug!!

                                      Really what is the difficulty of writing and update a simple AIO program ?!

                                      JUST FAN + PUMP + LED CONTROL ,That would be yours!!

                                      WE DO NOT WANT such STUPID THINGS .. for example cpu-gpu overclocking , fps overlay etc etc ..

                                      They have special programs for us that work normally!
                                      (Cam is a piece of shit!)

                                      The internet AIO forums are full of : people not buying NZXT product ,Because the CAM software needs to be added! WAKE UP…

                                      9 votes
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                                        0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                      • CAM 3.6.1 not detecting Kraken x62

                                        Cam update 3.6.1 today broke my whole system, my Kraken x62 is no longer detected at all. Yesterdays update to 3.6 was fine but 3.6.1 today broke everything. Please fix this with 3.6.2 asap, thanks!

                                        13 votes
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                                          7 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

                                        • Lighting channels are always linked

                                          Kraken ring and logo are always linked with smart device led strips. Every change I make on one always affects the others even if the channels are deselected and/or turned off.

                                          15 votes
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                                            3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi, I am informed by the devs that if the Custom profile has the same name in both the ring and the logo, the changes you make to one will affect the other. If you wish to have them do things independently, please give them more descriptive names such as “Breathing blue” and “Pulse red” or something along those lines. If the issue continues to happen even doing this, please let me know so we can get in touch with you to verify the logs. Thanks.

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