CAM Bugs

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  1. I have a simple solution for NZXT

    Just instantly fire CAM software development team and recruit a new one if you don't want to lose more customer, seriously!
    Best Regard!

    1,333 votes
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      42 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

      Hi, if you have updated to 3.6.6 and are still having issues with your hardware or software, please open a new ticket and provide us with your logs so we can review what is happening.

      Please try to be as descriptive as possible concerning what you consider to be working incorrectly, by specifying what hardware you have and what it is not doing which it should be doing.

      This helps us greatly while trying to replicate the errors to verify why they are happening.

      Thank you.

    • CAM Software is a Disaster - Allow Us to Bypass It

      Agreed. The x52 works best once any version of CAM is uninstalled. I simply connected the fans to the mobo set to monitor CPU temp. Their speed increases properly when I use CPU-ID to bench. Those same fans (the ones that came with the x52) stay at the same speed when plugged into the x52 harness. I can only hope the pump knows when to spin faster because without CAM there's no way to control pump speed. I'd really like to connect the pump to the PUMP pinouts on the mobo. CAM is full of bugs that are never fixed.…

      1,326 votes
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        12 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
      • CAM interferes with Trident Z RGB ram lighting.

        When I start my pc at first my Tridrnt Z ram lights up as I set it to be, but when CAM software loads up one of my two ram sticks turns red. It happens every time and I have to reset it as I want it to be every startup.
        Even when I put my pc to sleep and wake it up.
        Can you please fix this. I'we read that other people have the same problem.

        142 votes
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          1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
        • Where Are the Promised Feature Updates?

          I think your clients would like to know what is going on with a lot of the promised or talked about features such as advanced fan controls (control fans via multiple temp readings simultaneously, be able to use other temp sensors other than just CPU/GPU/liquid), monitoring, and combining Hue+ and Grid+. I have seen some of the topics were mentioned way back in 2014 and still no news. Looking at Corsair, they are doing an awesome job combining the Cue and Link into iCue, and their software can do so much more than the basic function of Cam. I'm pretty…

          642 votes
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            3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
          • Customer Support? What customer support

            Have actual customer support and not this stupid forum that doesn't actually provide any support.

            499 votes
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              4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
            • Cam 3.6.0 save no setting

              Germany:
              Hallo habe das update von cam 3.6.0 heute drauf gemacht und sofort bemerkt das es keine einstellungen speichert.
              spätestens nachdem man den Pc neu gestartet hat sind alle einstellungen verschwunden.
              bitte sofort beheben !!!
              Neuinstalation hat auch nicht geholfen.

              Englisch:
              Hello have the update of cam 3.6.0 today on it and immediately noticed that it does not save settings.
              at the latest after restarting the PC, all settings have disappeared.
              please fix it immediately !!!
              Reinstallation did not help either.

              132 votes
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                38 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                Hello, please try the latest update, version 3.6.6.

                Please uninstall the previous version and do a fresh install of 3.6.6.

                We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

              • hey started up this morning and its not detecting nzxt kraken x62, with CAM 3.7.4. i have no control over pump speed and Fan map.

                hey started up this morning and its not detecting nzxt kraken x62, with CAM 3.7.4. i have no control over pump speed and Fan map.

                35 votes
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                  12 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                • Fully Offline mode for CAM (PRIVACY)

                  1. OFFLINE Mode still does NOT exist.

                  2. DATA is STILL being sent to NZXT WITHOUT USER CONSENT, PRODUCT IS STILL BEING SOLD WITHOUT THIS INFORMATION BEING PROVIDED UP FRONT ON THE OUTSIDE OF PACKAGING!

                  3. USER(S) HAVE NEVER AGREED TO ANY DATA SHARING WITH NZXT AT ANY POINT OF TIME.

                  4. USER(S) HAVE THE SOLE RIGHT TO SOFTWARE WHICH WILL NOT TRANSMIT DATA TO NZXT OTHER THAN TO CHECK FOR UPDATES TO THE SOFTWARE.

                  5. USER(S) HAVE THE RIGHT TO A CLASS ACTION SUIT!

                  6. FIX YOUR SOFTWARE , PROVIDE YOUR USERS WITH A COMPLETE OFFLINE VERSION.

                  7. ISSUE…

                  512 votes
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                    13 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                  • No fan speed detected on RTX 2080 - RPM

                    I am using RTX 2080 in CAM VERSION 3.7.4.
                    When NVIDIA Driver 416.94 is set, GPU fan speed of CAM becomes - RPM and it can not be detected
                    Please tell me how to resolve.

                    23 votes
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                      11 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                    • CAM 3.7.4. HUE+ not working anymore

                      Hello! I'm using CAM 3.7.4 and even after several install the software will not recognize HUE+...
                      Sometimes it doesn't even recognize Grid V2 , I don't know what to do anymore, tried everything...

                      21 votes
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                        7 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                      • 3.7.3 GPU fans read --%

                        In the latest 3.7.3 GPU fans read --% I have a RTX 2080. The previous version worked fine. The fans are spinning as normal and EVGA Precision X1 is detecting the speeds ok.

                        34 votes
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                          8 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                        • GPU Fan Speed is --

                          With latest NVIDIA drivers 416.16 NZXT Cam doesn't show Fan Speed (always --).

                          https://i.imgur.com/9oguE0X.png

                          19 votes
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                            15 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                          • CAM Autostart Login Failed

                            Every morning I start my PC and CAM autostarts, used to login fine first 2-3 weeks had literally 0 issues with the software.
                            However, to this day I have to manually login EVERY, SINGLE, MORNING, because CAM says "failed to login" for some unknown reason. All my details are correct as I login manually every day but the automatic login is failed by CAM almost every single day now.

                            I've never had so many issues with ANY PC component and their included controllers in my life as I have had with NZXT products.
                            1 of my 4 AER 140 fans…

                            15 votes
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                              2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                            • CAM 3.3.5 Overlay not working for most games!

                              The overlay isn't working with most of my games which is odd because it was working just fine about 2 weeks ago. I think it might have been an update that caused it to stop working but the only game it works on at thew moment is Overwatch.

                              518 votes
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                                183 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                under review  ·  Eric Lam responded

                                Hi there, please be sure you are on the latest version of CAM from camwebapp.com. The most current version is 3.5.3

                                The overlay requires DirectX Runtime to be installed.
                                Please install DX Runtime and then restart your PC and see if the overlay works. The link below will take you to the download site for the installer.
                                https://www.microsoft.com/en-us/download/details.aspx?id=35

                                Also make sure that you have tried manually enabling the overlay with the short keys (Shift + O). These shortcut keys can be changed from settings in CAM as well.

                                If the instructions above does not work please let us know which games the overlay is not working on.

                              • CAM software v 3.7.3 GPU fan is --%

                                it shows my GPU fan --% .my GPU is RTX 2080

                                24 votes
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                                  5 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                • Lighting channels are always linked

                                  Kraken ring and logo are always linked with smart device led strips. Every change I make on one always affects the others even if the channels are deselected and/or turned off.

                                  26 votes
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                                    9 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi, I am informed by the devs that if the Custom profile has the same name in both the ring and the logo, the changes you make to one will affect the other. If you wish to have them do things independently, please give them more descriptive names such as “Breathing blue” and “Pulse red” or something along those lines. If the issue continues to happen even doing this, please let me know so we can get in touch with you to verify the logs. Thanks.

                                  • 9 votes
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                                      3 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                    • kraken M22 not detected

                                      after update to CAM v 3.7.4 my kraken M22 just disappear and undetectable by CAM

                                      7 votes
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                                        4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                      • x62 kraken LED not working

                                        New x62 Kraken LEDs and LED strips on the H500i not working. The LED strips connected to the HUE+ on the H500i are turning on but will not change colour in CAM. As for the kraken the unit is being found in CAM and seems to be operating correctly but again the LEDs will not turn on at all.

                                        7 votes
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                                          4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                        • No GPU Fan speed monitoring in CAM with my Aorus 2080 TI xtreme

                                          I can't see the fan speed --RPM

                                          what can i do?

                                          10 votes
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                                            3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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