CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. 1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  3. How to Recover Google Account without any Trouble?

    Make sure that you know the password reset steps correctly, as it will help the change of account password even without login. Dial Google account recovery phone number for the latest and instant steps for the account recovery.

    Google Account Recovery Number
    Here are the Google account recovery steps

    Visit the Google Account Recovery page.
    Enter the email address in the page and click Continue.
    When asked enter the last remember the password of the account or else click I don't know.
    Next click Verify your identity which is located under all of the other options. Dial Google account recovery…

    2 votes
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    1 comment  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  4. Why Google Duo Not Working - How Can I fix it

    Google Duo is a Maximum Quality Video Calling Application. It is a fast, reliable, and works on smart phones and tablets. We are Google Duo information provider? Any online assistance Call Google Duo Customer Service number for technical assistance. Website http://www.cuesinfo.com/blog/how-to-fix-google-duo-not-working-on-iphone/

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  5. Can is useless now

    YTou ball need to go back to flippin' burgers at Mc Donalds....you suck where it comes to software. Every time there is an update you screw up this software

    1 vote
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    6 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    I understand your frustration, and am very sorry that you are experiencing this. Please send me a screenshot of what you mention, and the logs. If possible, upload them to a file sharing software and paste the link in a comment here. We are working out every issue that is reported as fast as we can.
    3.6.4 addressed the following issues:
    -GPU overclocking settings will now save correctly
    -Fixed CAM not auto-starting minimized
    -Fixed Hue+ audio mode with a single channel
    -Fixed toggle buttons for lighting channels
    -Reduced CPU usage when using audio mode
    -Gridplus settings will now save correctly

  6. 1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  7. can't control kraken lettering

    It has been some time now, because i thought that this would quickly be fixed. But, it didn't. I have a kraken x62, and i cannot control the lettering anymore.. "NZXT" is always on with white light. I can control the ring, and i can control the pump and fans, but not the lettering :( please...

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  8. Hue Needs More

    Give more custom lighting effects for Hue+ and Hue2, like full control as we were light engineers, more game support and more music settings, great base to start from just need more variety :)

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  9. the auto-update system

    just doesn't work ahah why don't you give a link that we can just get it there

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  10. "Settings upload failed" - CAM This happens every few seconds. In a single minute I've gotten 6 notificaitons. Please help.

    The settings seem to have worked just fine, my Kraken's lights are doing EXACTLY what it said they would...but I'm up to 10 notifications since starting to type this plea for help. Please, help!

    9 votes
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    2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  11. CAM displaying wrong CPU temp with USB HUB

    Just installed the USB Hub to make use of the front panel USB 2.0 on the top of H700i and connected the mini-usb to usb header for the Kraken X62 to the USB Hub.

    First time I booted the case fans weren't detected by CAM at all. I went back and switched the USB headers for the Hub and CAM device on the Asus Maximus XI Hero and CAM detects the case fans but CAM is reporting CPU temps 10 Celsius lower than core-temp is reporting.

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  12. CAM doesn't remember screen Position after latest Updates

    After the two newest Updates, CAM doesn't remember its old screen Position anymore :/

    8 votes
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    3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, thanks for the input. We are aware of this issue but it is not in our list of priorities to take care of yet. We hope to fix it in a future update, but there is no ETA right now. Sorry.

  13. Hue+ saved light settings vanished after update. not the first time.

    This is not the first time this happened. Same thing happened before when i updated to V 3.5.0. Today i updated to V 3.6.0 and I lost my saved light profiles. The last time I post here I didn't get any respond, no comments, no help and the post was closed with no progress. Do something, the software is already sucking too much and the customer service is goddamn worse.

    10 votes
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    3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  14. 1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  15. 3.7.0 no longer detects my Kraken X62 in Windows 10. Even with that workaround of disabling and enabling USB device

    Even with that workaround of disabling and enabling USB device my Kraken no longer gets detected after 3.7.0 and I also (sometimes) have na error in POST where the lights dont light up, says i dont have a CPU fan installed and I need to open my case, unplug and re-plug the usb cord into the pump...

    4 votes
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    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  16. Android app doesn't log in v2.4

    Android app won't log in, cam version on desktop is 3.7.0 and app version is 2.4

    When attempting to login via app all i get is,

    "Login Failed, Can not connect to Server, please check connect or try again later"

    What does that even mean?

    7 votes
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    0 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  18. no cooling

    So since yesterday my Cooling tab is gone. I didnt do anything and nothing changes.. but i cant access it.

    How can i get it back?

    6 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  19. Settings wiped AGAIN

    I thought my wiped setting was going to be solved. I got the system to stop wiping my settings, or so I had thought. Had my headphones on and playing an intensive game and then take my headphones off and hear my fans being whisper quiet. MY SETTINGS HAD BEEN WIPED AND MY SYSTEM WAS HOT AS HELL AGAIN BECAUSE IT SET EVERYTHING TO SILENT. Also why can I no longer see the temp speed of my Kraken? I can set the fans by liquid but cant see the liquid temp? why?

    At this rate, I am just going to…

    1 vote
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    3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, if this happens again, please let us know which version of CAM you are using and what your PC specs are so we can verify what caused the settings wipe. Thank you and sorry for the inconvenience.

  20. can not change language

    Ver 3.6.x Can not change language setting.

    14 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, we are reworking the translations. Once they are implemented the languages will be applicable once again. Sorry for the inconveniences this may be causing you.

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