CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. 2 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Please provide us with the logs found in the following folder:
    C:\Program Files (x86)\NZXT\CAM\Logs

    You can upload them to pastebin or any other file sharing program and link them here.

  2. stratup not

    CAM not strating up after windows bootup. I have updated latest version. Software is full of bugs, no autosave of userdate. UI UX design of the cam app is really bad. Who making the ux design for you? Itś horible. Many people cant even fond control of fans by CPU or liquid temp.

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  3. Settings upload failed 5.2.1.2018

    I keep getting "Settings upload failed" (once every 2 seconds)... I noticed this because my system overheated last night and the log showed this error following a warning about my CPU being over 100% because cam shut down my fans...

    6 votes
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  4. CAM Bugs IS NO FUN for a NZXT FAN...

    make the proper version to be able for us to use our AIOs without the app opened cause on latest version that not work at all, i open the app sync the settings and the fans stay at silent mode i open it and the fan start working ok,lol nzxt.i wanna say those aios have onboard storage that saves the settings until the power goes off.... well on corsairs ones this never happend cause have the proper onboard ram and setting for this. i make something make it right even if it cost to you more will get your customers…

    3 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  5. I don't even know where to start.

    Literally one week removed from the worst update to CAM yet, NZXT is back at it again WITH THE SAME DAMN ISSUES.

    How in tf can you literally have an update one week ago where you got straight destroyed on your forums, to basically launching the same update one week later with a different version # attached to it.

    I ONCE AGAIN can't change my lighting on my X41, and not only can I not change the lighting, THE DAMN OPTION TO DO SO IS JUST STRAIGHT UP MISSING FROM THE SOFTWARE AGAIN.

    I've given the NZXT CAM Software team…

    1 vote
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, please let us know if you are experiencing those problems with 3.6.4 or with a previous version? The last update addressed the following issues:
    -GPU overclocking settings will now save correctly
    -Fixed CAM not auto-starting minimized
    -Fixed Hue+ audio mode with a single channel
    -Fixed toggle buttons for lighting channels
    -Reduced CPU usage when using audio mode
    -Gridplus settings will now save correctly

  6. Can's delete banner image. please help

    Can's delete banner image. please help

    0 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  7. WTF

    Cam 3.6.4 with Kraken x62 here ! Icon for lightning and monitoring fan are gone !!!!

    WTF with you guys ?!?!

    I can't do NOTHING, Kraken led is white and can't change it, same for the speed fan, the menu are gone....

    3 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello sir, please follow these instructions to see if your computer is currently not detecting the Kraken.

    If you are using a Kraken device and CAM is not detecting the device. You can try these troubleshooting steps
    Please go to the Devices Page and select “Detect Devices”
    Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
    Go into Control Panel and click on “View Devices and Printers” then remove the 690LC/Asetek Driver/Unknown USB Device and restart your PC. Then check CAM again.
    If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA on the unit.
    If you do not see any…

  8. 3.6.4 will not correctly recognize the processor temperature,clock speed and fan speed. Processor is ryzen 5 1600x

    3.6.4 will not correctly recognize the processor temperature,clock speed and fan speed. Processor is ryzen 5 1600x

    4 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  9. Latest CAM software no longer starts minimized

    This feature use to work. When I updated to 3.6.2. The feature is broken. CAM no longer starts up minimized even when the option is checked on.

    1 vote
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  10. 3.6.3 audio light work only kraken but hue+ didn't work

    3.6.3 audio light work only kraken but hue+ didn't work [aer fan & led strip] I'm verry happy in old version . but now I'm disappointed. so bad too setting a light look difficult for me. I love nzxt hardware . I hope you fix a perfect new cam version soon. Keep going, I’ll cheer you up.

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Good afternoon, please update to 3.6.5 and if your issue continues to occur, provide us with your program logs so we can verify why this is happening. Thank you.

  11. new update literally kills the PC.

    after the latest update the PC literally locks any and all programs into not responding. had to reinstall and wipe my windows yesterday blaming the microsoft update, now i re installed the cam, works fine with the old setup i had downloaded. 20 minutes later did the update, pressed one key and the whole rig just goes nuts again. uninstalled cam and reset, everything is fine! please notice and fix this because your update literally seems to be doing more harm than a old 2001 youporn trojan. ty

    7 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  12. I can't log in with 3.6.3 version.

    My old account can't log in, the same is true for registering a new account.

    1 vote
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Good afternoon, please update to 3.6.5 and if your issue continues to occur, provide us with your program logs so we can verify why this is happening. Thank you.

  13. 3.6.3 Still have problems

    There is still a problem with the lightning in fix 3.6.3.
    If i set the "RING" to Coverring Marguee and choose the coloers blue and green, that works. But as soon as i open a game it turns red, when I close the game, it works again.
    My specs are:
    Kraken X62
    Color profile is default.
    Mode is Coverring Marguee
    The setting is Preset. (And not the SMART where is changes due to the temp.
    So please fix this CAM again...

    6 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Please verify that under the “GAME” tab the setting “Automatically enable this mode when running” is not selected.

  14. logo lights not working properly with smart settings

    My system was working fine (not sure what version I was using) till last week when I updated to 3.6.0 where now the smart setting for CPU temperature dont work properly anymore. Now my logo just alternately flashes between 2 colours which dont represent the CPU temperature.
    I have updated to 3.6.3 and still have the same problem.
    Also, my fan profiles dont save whenever I turn my system off

    1 vote
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Good afternoon, please update to 3.6.5 and if your issue continues to occur, provide us with your program logs so we can verify why your settings are not being saved correctly.

  15. hue+

    After most recent update Cam no longer recognizes the Hue+. I tried restarting and even uninstalling/reinstalling the newest version. Please help!

    3 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  16. Nvme drive repport wrong temperature

    The last update work great ,only have one issue it had a bug reporting nvme drive temperature. I own a samsung 960 and a western digital wds512g10c both reporting at -1c. My 4 other sata drive report the temperature properly,it seems to be related to nvme drive only.

    1 vote
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  17. La iluminación CAM no funciona

    Tengo 2 ventiladores RGB NZXT conectados al HUE + y tengo la RL x42. Desde CAM no puedo cambiar el color de los ventiladores, sin embargo, de la RL si.

    3 votes
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  18. backward

    fans are buzzing, with a temperature of 50-60 hum at 100%, and even to the video card the program is watching and you can not turn it off, why do you need my video card? let the fans only work with the cpu, fix everything, bring back!!!!

    4 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  19. 3.6.3 freezing up until reboot

    After a couple of minutes the software locks up. as it is setup to control my fans these lock too which causes overheating at potential damage. This situation is getting ridiculous now as I only had the loading issues with 3.5.9. Ive even done a fresh install of win 10. Basically my pc is now unusable for gaming!!!!! NZXT you really need to sort this! ASAP

    1 vote
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  20. CAM Software freezes

    The CAM software randomly freezes. This also freezes any lighting, such as audio sync. The only way I can get it to work again is buy ending task and processes in Task Manager and reopening. I am using the current (3.6.0) version. Did not have this issue on the version prior.

    1 vote
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

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