CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. Nvme drive repport wrong temperature

    The last update work great ,only have one issue it had a bug reporting nvme drive temperature. I own a samsung 960 and a western digital wds512g10c both reporting at -1c. My 4 other sata drive report the temperature properly,it seems to be related to nvme drive only.

    1 vote
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  2. La iluminación CAM no funciona

    Tengo 2 ventiladores RGB NZXT conectados al HUE + y tengo la RL x42. Desde CAM no puedo cambiar el color de los ventiladores, sin embargo, de la RL si.

    3 votes
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  3. backward

    fans are buzzing, with a temperature of 50-60 hum at 100%, and even to the video card the program is watching and you can not turn it off, why do you need my video card? let the fans only work with the cpu, fix everything, bring back!!!!

    4 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  4. 3.6.3 freezing up until reboot

    After a couple of minutes the software locks up. as it is setup to control my fans these lock too which causes overheating at potential damage. This situation is getting ridiculous now as I only had the loading issues with 3.5.9. Ive even done a fresh install of win 10. Basically my pc is now unusable for gaming!!!!! NZXT you really need to sort this! ASAP

    1 vote
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  5. CAM Software freezes

    The CAM software randomly freezes. This also freezes any lighting, such as audio sync. The only way I can get it to work again is buy ending task and processes in Task Manager and reopening. I am using the current (3.6.0) version. Did not have this issue on the version prior.

    1 vote
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  6. I've downloaded 3.6, 3.6.1, 3.6.2, and 3.6.3 all within a week. And it's still broken.

    So, I uninstalled and reinstalled for all 4 of these "updates." I only realized there was an update because the lighting wasn't working right on my X62. New install, gotta log in again, gotta go through the tutorial again (do like that it says "Okay, I get it!" because it knows we're all annoyed), gotta go through and adjust settings again, gotta adjust to the new UI, aaaaaaaand… time for another update.

    I got 3.6.3 installed just now, and, lo and behold, the lighting function isn't even there. So not only is my Kraken NOT doing what I had set…

    3 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  7. Congratulations!!! Temporary Decision!!! Elimination of wild delays, as well as all unnecessary trash.

    Version CAM 3.7.0.
    1) We unload the dispatcher of all the processes of CAM.
    2) Delete the DLL folder in the root of the CAM.
    3) Run CAM on desktop.

    Profit! No wild delays! I've been asking NZXT for so long to fix the problem with delays, but it turned out that I can do everything myself! Sarcasm.

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  8. Incorrect CPU usage

    CPU usage is showing as high as 90% in the CAM software. Task manager shows 8%. I have the newest updates installed and temps are at 30C. I have had my pc running for 45 minutes, if my CPU was at this load temps would definitely be higher

    1 vote
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working better for many of our customers. If this issue continues to happen to you after updating, let us know so we can get in touch with you directly and figure out why. Sorry for the previous inconveniences, and thank you for your help.

  9. lot og bugs in cam software

    im having a problem in my cam software is not saving my settings all my lighting and my calibration are settings to default all time plz any help ?

    1 vote
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  10. NZXT Kraken

    Hello! CAM 3.6.2 and older versions of CAM can't seem to detect my Kraken x52. I've tried everything to fix this. Please help!

    3 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  11. new cam software causing major instability

    The new software update is causing major headaches for my computer. I have the version 3.6.2, and before the update, my computer was running tip top shape. Update comes around, opening programs causes instability, changing settings in the software causes the program to freeze constantly, settings wont save. What the hell did you guys ship out? This is pathetic

    1 vote
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for the update. We have made many more improvements with version 3.6.6, please update to that version and if you have any further issues let us know. Sorry for the previous inconveniences, and thank you for your help.

  12. 4 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  13. Cam overlay not working

    3.6.3 cam overlay not working in witcher3. It worked perfectly fine before this overhaul.

    1 vote
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  14. CAM doesn't show proper CPU temperature under load (big problem)

    Hello,

    I have just setup my Kraken x62 tonight and for the most part everything is working great. However, CAM does not show the proper CPU temp during load, and therefore, does not properly increase the fan speed when it should.

    I run CPU Z stress test, with Open Hardware Monitor watching the temps. My temp under full stress was 55-57C, but CAM is still reporting it as 28-30C, as if the system is still idling. Because of this, the fan speed is not changing. Even if I click a bunch of programs, without a stress test, CAM cannot identify…

    4 votes
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    3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  15. it wont open

    cam installed with everything but it wont open, only run under background proccesses in task manager

    1 vote
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Could you please send us the logs from your program so we can verify why it is not launching correctly?

    The logs are located in the following places:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    Thank you, and sorry for the inconveniences.

  16. CAM updates removing other autostart programs

    Every time CAM updates (since 3.6.0), it removes the following programs from my auto-starts; which then have to be manually re-added.

    Steam
    Viveport
    Pushbullet
    Slack

    I'm sure there are others but those are the ones for my computer. CAM should NOT be touching another program's settings EVER

    6 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  17. Cam wont start on private networ

    If network has no external access CAM will not run. Please fix!

    1 vote
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  18. Login Failed

    'Please Download or Update to latest CAM'

    I have latest version of CAM app on my phone and latest version of NZXT CAM on my PC, however, I cannot login on the app.

    4 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  19. Uninstalling CAM 3.6.3 does not remove services

    Intel Extreme Tuning utility service remains installed after removing CAM. Service should be removed.

    2 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  20. Cam mobile status update IOS/android

    Back in January a collective of cam moble issue’s involving builds not showing up, update software message, and all around not showing stats at all was brought to you attention. I’m just checking the stats of these bugs as a resolution date was given in the amount of “few weeks” and now it been 8 months.

    3 votes
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    0 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
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