CAM Bugs

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  1. New build AsRock Z370m itx/ac X62 and i7 8700K. CPU fans at 100% and CAM 0 RPM

    Subject says it all. New build sounds like a Dyson vacuum cleaner because of radiator fans at 100%. No way to tune the fans.

    1 vote
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      0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    • CAM causes games cannot be launched

      After updating to the latest CAM software v3.5.50, I feel like it's annoying more than ever. First of all, I dont like how the software must be running to run the HUE+ we've set. Secondly, the overlay just causes some of the game I played (e.g. Overwatch) cannot be launched. It just error. And after this update, the Overlay setting keep reverting back. So everyday I need to go to the settings and turn it off in order to play my game. Pls do fix this. Thank you

      4 votes
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        0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
        under review  ·  Eric Lam responded

        The reason why some games are crashing can be a number of reasons. The FPS Overlay in CAM is on by default and that could be the reason why it crashes. Games that have its own launcher could also come with its own overlay which could be conflicting with with CAM’s FPS Overlay.
        The overlay requires DirectX Runtime to be installed as well.
        Please install DX Runtime and then restart your PC and see if the overlay works. The link below will take you to the download site for the installer.
        https://www.microsoft.com/en-us/download/details.aspx?id=35
        We also recommend playing the games in fullscreen mode when using the in-game overlay for better optimization as well.
        If your games are still crashing, we recommend disabling the overlay for the time being and please let us know which game it is crashing on.

      • Kraken Pump & Fan RPM has increased but percentage is the same?

        I'm not sure if this is a bug or what. Before today, the pump was running at the mininum setting of 60% (~1700 RPM), and the fan at 40% (~500 RPM).

        But after restarting the PC last night the pump is now running at ~2300 RPM even though its still at 60%, and the fans are running at ~800 RPM, despite also still being at 40% (well 42% anyway, it no longer accepts being at 40%, despite what the graph says it only goes from 37% to 42%).

        I dont understand, the settings are the same as they've always been…

        1 vote
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          0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
        • Relibility Monitor Always show CAM Stopped working

          When ever i turn my pc on in the relibility monitor it always shows stopped working, I ma running the latest version of CAM

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            0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
          • CAM Auto-Update STILL broken

            I posted this a long time ago before the new UI update (which is trash imho) and I ended up getting an email from one of the devs about the issue. I provided all the information he required of me then he just stopped replying. Till this day i cannot update my CAM through the software. It just doesn't work. The devs name was Evan iirc. Thanks man, for doing absolutely nothing. (Y)

            1 vote
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              1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
            • Cam reports CPU fan speed zero. Asus Crosshair VI Hero motherboard, Ryzen 7 1700 with the latest version of CAM.

              Cam reports CPU fan speed zero. Asus Crosshair VI Hero motherboard, Ryzen 7 1700 with the latest version of CAM. I downloaded and installed it last night from the website.

              1 vote
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                0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
              • 1 vote
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                  0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                  under review  ·  Eric Lam responded

                  If you see the CAM preview window when you hover over the task icon in your taskbar but the window doesn’t appear when you click on the icon. You might be experiencing an issue where the window is on a different “phantom” monitor.

                  Try doing this, press on the CAM preview window when you hover over the task icon. Then click "Shift + Windows Key + Arrow Key (<,>) to return the CAM window to your usable desktop space.

                • Cam not detect an new update is available?

                  Hello, why my Cam not detect an new update is available? Even if i check if new update is available, he tell me no...
                  Since version 3.3.5 I had to install version 3.5 manually and currently has 3.5.3 is available but my cam do not see it .... why?

                  4 votes
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                    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                  • Graphics load at 0% on NVIDIA GForce GTX 960 M after update

                    With the previous version it would show load but not temp. After update to 3.5.50 it now shows temp but not load. Tried this fix:

                    Please install this and try again:
                    https://www.dropbox.com/s/sueit2n6gsngo44/vcredist_x86.exe?dl=0

                    No change. Thanks

                    1 vote
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                      0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                    • Choppy/Laggy HUE+ Effects

                      I've purchased the NZXT HUE+ about a year ago (around last Christmas to be more specific), and I've been using it ever since. But ever since first plugging it in and enabling it within CAM software, some of the effects do not appear to be as smooth as I would imagine them being.

                      At first I thought this was just something that everyone had or deals with, but I noticed through reddit posts and YouTube videos that some of their effects (such as the SPECTRUM WAVE) appears to be buttery smooth in its transition and how it appears, even on…

                      1 vote
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                        0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                      • Wont boot

                        mobil is shit dosent even work

                        3 votes
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                          0 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                        • On the normal CAM display page the needle and slider on the guage do not match. Please fix so they display the same angle.

                          On the normal CAM display page the needle and slider on the guage do not match. Please fix so they display the same angle.

                          1 vote
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                            0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                          • BF4 Issues 3.5.50

                            Bettlefield 4 stop working with CAM overlay enabled. With it disabled it functions.

                            3 votes
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                              0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                              under review  ·  Eric Lam responded

                              Hi there, can you try playing BF4 in full screen and see if the overlay works then?

                            • 1 vote
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                                0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                              • When I use the Sync option on the audio it doesn't work properly

                                Initially when I used sync it would go through the whole color cycle properly according to the songs, now it only uses the first two colors in the color cycle.

                                3 votes
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                                  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                • Cam software ( NEW UPDATE )

                                  i updated my cam software and now it only CRASHING and i cannot launch my cam software

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                                    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Unable to Edit Fan Settings On Kraken

                                    IM NOT ABLE TO EDIT HE FAN SETTINGS AND MY CPU OVERHEATS CONSTANTLY HELP

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                                      0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Audio Sync Lights up All lights

                                      Any kind of audio using "Sync" just lights up all but one light at the "top" of each device and it flickers. Not very good audio syncing. I'd call this broken.

                                      Cam 3.5.0
                                      Hue+ 4.3.2
                                      Kraken 2.0.18

                                      1 vote
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                                        0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Using a 3440x1440p monitor custom CAM overlay

                                        Using a 3440x1440p monitor (34"), I cannot seem to get CAM to let me move the overlay. Since so many games have HUD aspects in each and every corner, I want my overlay on the outside of any of them so that I can still read both.

                                        I used to have no issue on 1080p just tweaking the coordinates, but on 3440 it goes nuts.

                                        Say its 0,0 and the overlay is in the top left. I can change X all the way to like 50 or a hundred and it still stay in the top left. It isn't always…

                                        1 vote
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                                          0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                          under review  ·  Eric Lam responded

                                          Hi there, please update to latest version of CAM and see if this issue persist. camwebapp.com

                                        • Multiple Issues

                                          I'm now getting a message each time I turn on my Rig, all these started when I attempted to update the firmware the other day.

                                          1:- "Hue+ has been detected and successfully added to CAM"

                                          2:- "Your CPU Fan has lost connection and is no longer spinning" ... Yet, the Kraken x62 is visibly spinning...

                                          moreover, this is happening after the first time I attempted to install the new firmware, which, by the way, is still nagging me to install it, furthermore, the Kraken driver is now always highlighted in settings as if it's asking me to install it, even…

                                          1 vote
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                                            6 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                            Eric Lam responded

                                            Hi there, I do apologize for the inconvenience. Did all these issues started happening in the latest update and not at all before? It seems something could have went wrong during the update process for you.

                                            Can you try using these programs to help you uninstall/install CAM?

                                            http://www.iobit.com/en/advanceduninstaller.php
                                            https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

                                            Also try running CCleaner to help you clean out your registry
                                            http://download.cnet.com/ccleaner/

                                            Then reinstall CAM.

                                            As for the account question, you can login using our guest mode. The only function you won’t be able to use is the in-game FPS overlay. Other than that it should be the same experience.

                                            If you still have issues, can you submit a ticket on support.camwebapp.com? Click on “Contact Support” on the right side.
                                            Please attach your error logs C:\Program Files (x86)\NZXT\CAM\Logs

                                            Thanks

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