CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

Encountered an issue with CAM? Post it here!

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Lighting and Fan tabs are gone from CAM app.

    This is how it looks https://imgur.com/a/EsWOvm6

    I cant control the fan speed anymore and is now stuck at a minimal speed. It causes my cpu to heat up quite fast. this app was good a while ago, but after the update has gone bad.

    any idea on how to fix this guys?

    1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

      Hello J, sorry for the inconvenience you are currently experiencing.

      If the lighting and fan tabs are not showing up, it’s because CAM is not detecting them. Try going to the Devices tab and pressing on Detect Devices. If this does not work, try disconnecting and reconnecting your fans or changing the cables. Finally, if this does not work either, please send us your PC specifications, including OS and Hardware, and the Logs which you can find in the following places so we can verify any logged issues:

      C:\Users\Public\Documents\CAM
      C:\Program Files (x86)\NZXT\CAM\Logs

      Thank you for your cooperation and time.

    • h400i rgb strip problem

      Only one led works in the given led strip and it only shows green

      1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

        Hello Kingston, sorry for the inconveniences you are currently experiencing.

        Here are the possible solutions that have been provided to me.

        Smart Device LED Strips
        If you are using a Smart Device and CAM is detecting the device but the LEDs on the strips do not light up or is lighting up in abnormal colors.
        Please be sure to check if all the strips are properly aligned. The arrow on the connection cable should be pointed to the 5V on the strip. If you are using any extension cables please check those as well.
        Please try each strip individually and see if any of them are defective. Exit out of CAM, then unplug all the strips from the Smart Device. Then plug one strip into the Smart Device and start CAM. Check and see if the strip appears in CAM and the LEDs can be controlled. Repeat this

      • GTX 1060: Default and Turbo Clocks are 0 MHz

        Default and Turbo Clocks are reflected as 0 MHz for NVIDIA GeForce GTX 1060 6GB in Build tab

        Graphics Card: MSI GeForce GTX 1060 GAMING X 6G

        3 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
        • 100% load on startup

          100% load on startup
          I thought my gpu is dead after booting up to windows, ui is so laggy. I thought my ssd is dead too though I checked cam and it showed 100%gpu load on bootup but not on task manager. No gpu intensive apps where not running at the time. So I decided to uninstall it and reboot and it did it. No more ui lags like moving the mouse pointer shows lag, refreshing shows lag, etc.

          3 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

            Hello Ezequiel, would you please send us your PC specifications, including OS and Hardware, and the Logs which you can find in the following places so we can verify any logged issues and run tests with a similar setup?

            C:\Users\Public\Documents\CAM
            C:\Program Files (x86)\NZXT\CAM\Logs

            Thank you for your cooperation and time.

          • SWBF2

            doesnt dispaly in star wars BF 2

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
            • Kraken not detected...

              Today i've changed from Windows 7 to Windows 10. I've said Microsoft had more than 2 years to fix most of the bugs.. I've thought everything will be better... but it isn't..
              First problem is that CAM isn't detecting my Kraken.. Reinstalling and still same problem. CAM version is 3.5.90. On Windows 7 everything was just fine !

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
              • GPU temperature not showing!!

                since i updated my GPU driver the GPU temp is not showing, I have a GTX 1050 ti on driver version 24.21.13.9811 what do i need to do!?!? :(

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                • 1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                  • I can't control the LED on my Krakern x52

                    I'm not sure if it's after CAM got updated or after Windows 10 had an update but I can't change my LED colour, as I don't have an option for it in the CAM software.

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                    • 2 problems i have

                      1- On my system (M4A88TD-V EVO/USB3 With an AMD Phenom II X4 B55) the CPU temp shows 0ºC.

                      2- I can't login to CAM Mobile. It gives me login failed every time.

                      Please help.

                      3 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                      • Aer fan vanish and stop responding in CAM

                        My fans don't show up anymore. They did when i first installed it. Then CAM started opening on a ghost monitor, then they dont respond to controls unless I do sync all. Then they work. Then I click detect devices, and fans vanish. Then i reboot and they show up. Then they vanish and don't respond. Could it be the I device in the H400i? Thats the channel they are on. Currently have a HUE+ running the LED strips.

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                        • Many new issues over the past week

                          Over the past week I have had a host of new issues pop up.

                          Installed a new LED strip off the mobo header and every time computer restarts / wakes up, it turns bright blue. Have to go into settings and flip the sync mode switch off and then on again to get it to turn purple as it is set to in sync mode. Also, out of sync mode it is actually set to orange, so no idea where this blue is coming from.

                          NZXT logo in Kraken cooler LED won't shut off in Sync mode

                          Adaptive noise reduction…

                          3 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                          • BSOD and Hardcrashes my computer whenever CAM is open

                            Im 95% sure that its not corrupted ram and I did a bunch of tests on the ram. This is getting on my nerves because I have a Kraken x62.

                            10 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                            • Linked Computer Offline

                              My PC linked and I can see it on the mobile app, but is always (Powered Off) status. The dashboard never refresh.

                              5 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                1 comment  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                              • FPS overlay Ashes of the Singularity

                                Is anyone having a problem with Ashes Escalation?? It does not bring up the FPS counter AND when I "SHIFT O" the game crashed.

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                • RPM 0 cpu, how a fix it?

                                  RPM cpu 0%
                                  How do i fix it?
                                  My cpu will go to die if my temperature is over 87% :(

                                  1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Remove a pc

                                    Doesent update my new hardware and also can delete another pc

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                    • cam 3.5.90 does not see grid+

                                      Updating from 3.5.88 to 3.5.90 Cam does not find grid+ anymore. Why is it that it is not possible to downgrade. Like just leave the 3 latest versions on the site to download, this would help a lot.

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                      • updateing 3.3.1 to ver 3.5.90

                                        I wanted to report an issue with the CAM software is I'm using an version of the app 3.3.1 and I updated to ver 3.5.90 everything was ok tell I started using my keyboard to type and I noticed that any app I use notepad, Google chrome , anything that you can type in freezer and it drove me crazy tell I uninstalled the last software that I think was the issue and it appears to be the CAM app so I reverted back to 3.3.1 and I'm not going to upgrade because now I'm scared .

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Cant see my PC info in the iphone

                                          I logged on in the pc with facebook, the same than in the cellphone and i cant see my pc´s information. It just says the name of my PC and "Powered Off"

                                          1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            0 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Don't see your idea?

                                          CAM Bugs

                                          Feedback and Knowledge Base