CAM Bugs

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  1. Cam wont start on private networ

    If network has no external access CAM will not run. Please fix!

    1 vote
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  2. Login Failed

    'Please Download or Update to latest CAM'

    I have latest version of CAM app on my phone and latest version of NZXT CAM on my PC, however, I cannot login on the app.

    4 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  3. Uninstalling CAM 3.6.3 does not remove services

    Intel Extreme Tuning utility service remains installed after removing CAM. Service should be removed.

    2 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  4. Cam mobile status update IOS/android

    Back in January a collective of cam moble issue’s involving builds not showing up, update software message, and all around not showing stats at all was brought to you attention. I’m just checking the stats of these bugs as a resolution date was given in the amount of “few weeks” and now it been 8 months.

    3 votes
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    0 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  5. Stop the stupid GPU over 80 degrees notification by default. Why do I have to disable it myself after every single update

    Stop the stupid GPU over 80 degrees notification by default. Why do I have to disable it myself after every single damned update (and log me out to make matters worse)

    3 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  6. Errors Server Return Value Without Message

    Given this was marked as completed I've reopened as the error has reappeared in v3.5.9.

    Stuck at calibration Step 2, when calibration is complete at Step 2 it goes to calculating and then the following error pops-up "Errors - Server return value without message" What does this mean?

    8 votes
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  7. Cam 3.6.2 still wont save settings

    As title says. 3.6.0 + broke CAM even more.

    My CAM log
    https://nofile.io/f/pVJwugSe7PD/CAM.log

    1 vote
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  8. Problems using Kraken X61 with X62

    My system is currently using one X61 and one X62. The X61 had no problems being detected in CAM, however after I installed the X62, only the X62 shows up on CAM and the X61 is nowhere to be found. Followed all of the driver troubleshooting posts on here but did not work. Is it even possible to have an X61 and X62 running on CAM at the same time?

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for reporting this. I will inform our devs of your issue so they can test this setup and verify if it gives the same errors you are reporting.

  9. trash software

    Close this software company !! has one of the nicest and best WC in the market to have a fucking app of this !, I'm tired of so much bug. left corsair! updates all the time and nothing changes, worse and worse

    4 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  10. CPU at 100% with CPU temp at 39C while playing games. We dont need all the crap. Simple fan and pump control would be fine.

    We have software we like for FPS, Overclocking etc. Slim down your stupid software so we can edit lights fan and pump. Really all we need,

    6 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  11. V3.6.x(1、2、3、)Cannot login without VPN in China

    V3.6.x(1、2、3、)Cannot login&loading without VPN in China,but v3.5.9 can login&loading normal without VPN
    ALL UI is so lag
    HUE&M22 will lag 1-3seconds before apply
    language cannot chage
    And so many bugs

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for reporting this issue. We are currently investigating why the login issue is happening, also the UI lag is being worked on. Sorry for the inconveniences.

  12. Guest Mode in 3.6.2 does not keep fan/rgb settings after reboot.

    It used to work just fine until 3.5.9. Got broken in 3.6 and you promised to fix it in 3.6.2 but it only works when you sign in. In guest mode settings are not saved. I've tried on another PC and same problem.

    3 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  13. UPDATE 3.6.2 STILL NOT DETECTING KRAKEN X62

    The new 3.6.2 update is not detecting my Kraken X62. I just updated it this morning and it was fine till then. Now the new update broke the connection. Please fix ASAP.

    4 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  14. 3.6.2 didn't not fix my lighting!

    https://support.camwebapp.com/forums/252256-cam-bugs/suggestions/34855315-just-updated-to-3-6-all-lights-went-off-on-my-fans
    this was my previous post, you said you will fix it! Yet lights still don't go on, I have disconnected and reconnected all lighting! Untill CAM starts all lights are on, once CAM loads they go off! I have reinstalled program it self still doesn't help! Please FIX!

    1 vote
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

    Thank you.

  15. I cannot sign in on Cam 3.6.2, and guest mode doesn't work

    I cannot sign in on Cam 3.6.2, and guest mode doesn't work

    4 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  16. asus rog strix b350-f gaming

    asus rog strix b350-f gaming cannot install
    cam 3.6.5
    [img]https://www.img.in.th/images/8cf79bcd532406174a731ded88076e27.jpg[/img]

    OS WIN 10 PRO 64BIT
    CPU AMD Ryzen 5 2600 Six
    VGA ASUS 1060GTX
    RAM 16GB
    SSD 250GB
    NZXT X62
    HELP

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  17. Audio function is not working on the NZXT Kraken x62

    When I run CAM on my computer, and try to use the Audio function, it doesnt do anything at all only the previous setting of the Fixed lightning mode.

    4 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  18. Disabling FPS Overlay requires login

    CAM Version: 3.6.1
    OS: Windows 10 Pro (Patches up-to-date)

    Problem: FPS Overlay enabled by default after update to 3.6.1. An account must be created to turn the overlay off. FPS overlay was off before update.

    Recommendation: Default the FPS Overlay to off. Instead of prompting for login after activating the FPS tab, do not prompt for login until the user clicks to enable the overlay.

    3 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  19. hue + does not work after the update 3.6.1

    hue + not working im update cam to version 3.6.1 and press detect devices and hue+ still not detect

    6 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

    Thank you.

  20. GTX 980ti overclock not working well in current version of cam

    I just installed the latest version of cam a couple of days ago and now I can't control my fans in the over-clocked settings.

    I am using a GTX 980ti and now it is running really hot no matter what I try setting the fan speeds to.

    I'd also like to mention that the overclock settings for the fan speeds graph does not save anymore for some reason. Is there/ will there be a fix for this soon?

    3 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

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