CAM Bugs

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  1. AER RGB Fans not lighting up

    They are recognised in cam but I cannot control the lighting. They are spinning fine, it’s just the lights that don’t seem to be working. I’ve tried removing the MCP2200 usb from the devices list and restarting the computer but no luck.

    3 votes
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      0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    • Installs xtu

      CAM installs XTU. On my old X58 system XTU=instant BSOD. I never enabled overclocking.

      CAM mess with GPU even when I never enabled overclocking CAM installed = GPU driver frequent crashes.

      1 vote
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        0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
      • Liquid temp not the same as in AIDA64, HWinfo or v3.3.5

        Since me previous bug was closed with a scripted answer, I have made screenshots of with version 3.3.5 and 3.5.3 while having AIDA and HWInfo opened at the same time in the same conditions. There is 5C difference on the 3.5.3 screenshot.

        https://imgur.com/N9kh1vh
        https://imgur.com/NXYGV0l

        9 votes
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          2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
        • ALL fans will be stop when the CAM software open everytime

          Every time the CAM software open, my all case fans will be stoped. Only the fans that connect with motherboard will not stoped. I bought a grid 3+ others five fans are connected on it. However, when i turn on my PC, the CAM software open, that five fans will stop working at the same time. If i wanna that five fans span again, i have to shut down the pc and turn off my power supply. But if the CAM open, the fans will be stop. plz, fix then or tell me a solution.

          3 votes
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            0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
          • Covering Marquee will no longer take 00 00 00, instead uses last set color

            - HUE+ 4.3.2 - CAM 3.5.80 - This worked in most of the versions I've had, but no longer works. Updated every driver/firmware/CAM thing I could think of. Please resolve.

            2 votes
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              0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
            • Mobile app doesn’t work

              Please share your dev plans regarding the IOS version that will work. It’s an awesome product, sad that it doesn’t work!

              5 votes
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                1 comment  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
              • v 3.5.60 --- Loading at startup stays 0% (Stop telling us you fixed it)

                I am having to constantly end task on the cam software and reload it. The forums indicate you fixed it in a previous version, I am running two different computers with the same issue.

                Please can you address this.

                1 vote
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                  0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                • Multiple Issues

                  1. Channel 1 and 2 overlap in CAM even though fans are on 2 and LED strips on one. Can not set a color for the strips without changing 2/3rds of each fan.

                  2. Marquee, candle light, wings, and alternating presets are not showing up for Kraken X62.

                  3. The other day it didn't boot up properly and went to a all white theme with a white marquee on the Kraken that I haven't seen before. The circle moved around but the NZXT logo stayed lit unlike the covering marquee mode I usually use.
                  -A. I am wondering why it…

                  1 vote
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                    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                  • Cant customize LED Channels Independently

                    Channel 1 and channel 2 always match each other no matter which way i try to customize them. If I make channel 1 a fixed color and channel 2 breathing, both channels will just switch to whatever setting i changed last. Is there a way to customize them independently or is this a CAM bug?

                    1 vote
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                      0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                    • CAM 3.5.8 Does not work with RAMDISK

                      When setting up and using a ramdisk from: http://memory.dataram.com/products-and-services/software/ramdisk

                      Next time that CAM loads, it does not recognize any of my hardware, suggests that I only have 16GB of RAM (Ramdisk has 8GB, Desktop has 48GB (minus 8GB for ramdisk).

                      Nothing can be controlled otherwise, no fan speeds, asks me to install drivers, but does not install them.

                      3 votes
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                        0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                      • Your Driver installer for CAM lacks the Windows Security verification so I get a warning not to install - I have screenshot

                        When installing a new CAM on my new i7 build, I got a warning from Windows Security. "Windows can't verify the publisher of this driver software". I have a screenshot of it if you want it. So I did not install it, assuming your drivers are from China and you didn't register with Microsoft

                        1 vote
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                          0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                        • Rpm

                          Hi
                          Just got a brand new Kraken X52. Its gorgeous.
                          But the CAM Software for fan control is useless..
                          Although my fans are spinning at a low speed, I dont seem to be able to control their speed and CAM shows 0 rpm.
                          Already put cpu fan at 100% on Bios. Changed nothing.
                          I got an Asus Maximus VIII Hero to control my other fans.
                          Fan Expert does not recognize a CPU fan. I guess that is normal. Is it possible that some incompatibility with Asus Software prevents CAM from controling the fans?
                          As far as I could see, several…

                          5 votes
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                            4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                            under review  ·  Eric Lam responded

                            CAM reads the CPU_Fan header on most motherboard. Please verify that you have the CPU Fan connected to the CPU_Fan header on your motherboard. If you have a AIO_Pump, W_Pump on your motherboard you can try those header as well.

                            If you are using a Kraken, please be sure to have at least one of the radiator fans connected to the 4 pin header on the Kraken fan port. The Kraken pump cable should be connected to the CPU_Fan header on your motherboard as well.

                          • 1 vote
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                              1 comment  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                              under review  ·  Eric Lam responded

                              Hi there, we’ll be releasing the iOS app by the end of the week that will resolve this issue.

                            • Grid V+3. Cam 3.5.80. Fans not turning? White power LED on. Connected to USB 2 on mobo and molex. Custom profile @100% still not working

                              Grid V+3. Cam 3.5.80. Fans not turning? White power LED on. Connected to USB 2 on mobo and molex. Custom profile @100% still not working

                              1 vote
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                                0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                              • CAM Crash

                                2x Rx580 CrossfireX, CAM crash after 1-2 Hours,

                                1 vote
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                                  0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                • my new kraken x62 fan speed isnt showing up in Cam the fan speed also seem to be fixed it doesnt change when it gets hotter

                                  my new kraken x62 fan speed isnt showing up in Cam the fan speed also seem to be fixed it doesnt change when it gets hotter

                                  1 vote
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                                    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                    under review  ·  Eric Lam responded

                                    CAM reads the CPU_Fan header on most motherboard. Please verify that you have the CPU Fan connected to the CPU_Fan header on your motherboard. If you have a AIO_Pump, W_Pump on your motherboard you can try those header as well.
                                    If you are using a Kraken, please be sure to have at least one of the radiator fans connected to the 4 pin header on the Kraken fan port. The Kraken pump cable should be connected to the CPU_Fan header on your motherboard as well.

                                  • A problem causes CAM to stop working, requiring Windows to close program when attempting to open application on update V.3.5.50

                                    A problem causes CAM to stop working, requiring Windows to close program when attempting to open application on update V.3.5.50

                                    7 votes
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                                      0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                    • CAM=Causually Accept Mediocrity

                                      So, let me start by saying that I am an all time top 15 member at Tom's Hardware, as well as having some other official but will remain undisclosed affiliations with that site. So, I can assure you that I have the unique ability to reach a LOT of people. Enthusiasts, gamers, system builders, overclockers AND potentially have an inside track to editorial staff although I am NOT currently on that side of the fence in any official capacity.

                                      Primarily a hell of a lot of people are going to hear what I have to say and if you think…

                                      6 votes
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                                        0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Cryorig H7 Quad Lumi isnt being recognised in latest update

                                        My Cryorig H7 Quad Lumi isnt being recognised in latest update and im stuck with a green and orange coulour when my whole PC is white and blue

                                        1 vote
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                                          1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                          under review  ·  Eric Lam responded

                                          If you are using a Cryorig H7 Lumi and CAM is not detecting the device. You can try these troubleshooting steps.

                                          Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.

                                          If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA on the unit.

                                          Try shutting off your PC, then plug the USB cable to a different USB header on your motherboard.
                                          This is to check if the USB port on the motherboard is working correctly.

                                          Try turning off your PC and turn off your PSU for 10 seconds, then turn your PSU and PC back on…

                                        • Hue+ 2 Channel on - Audio not smooth - Part 3

                                          Previous ticket by Aznsteil was marked as "completed" without any comment. It was created Jun 25, 2017 and closed Dec 27, 2017. As I am still experiencing this exact issue I am reopening this ticket. I would greatly appreciate an update on the situation from support.

                                          "Original Thread is here: http://support.camwebapp.com/forums/252256-bugs-issues/suggestions/14741010-hue-2-channel-on-audio-not-smooth

                                          Since June 8th 2016 (!) there is no real fix for this. I've traveled through the CAM Customer Support Forum here and will list every mentionable answer of the NZXT Team into this problem, so they will atleast have to change his generic copy paste answers. Lean back and…

                                          3 votes
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                                            0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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