CAM Bugs

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  1. Lighting channels are always linked

    Kraken ring and logo are always linked with smart device led strips. Every change I make on one always affects the others even if the channels are deselected and/or turned off.

    20 votes
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      4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

      Hi, I am informed by the devs that if the Custom profile has the same name in both the ring and the logo, the changes you make to one will affect the other. If you wish to have them do things independently, please give them more descriptive names such as “Breathing blue” and “Pulse red” or something along those lines. If the issue continues to happen even doing this, please let me know so we can get in touch with you to verify the logs. Thanks.

    • CAM wont detect my CPU cooler

      I have a core i7 8700. CAM displys the temp, load and speed accuratly but the fan is just blank.

      Even under load.

      Mind my english

      7 votes
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        0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
      • software agreement screen - pops up every time I boot

        Why is this a thing now? Never saw an agreement screen before last week or so and now it pops up EVERY time I boot my PC. Very annoying. I click agree. WHY DOES IT NOT REMEMBER THAT!?

        2 votes
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          2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
        • Installed v3.6.0 - Not happy.

          Installed v3.6.0 upgrading from v3.5.9 - Not happy. How is it, that you can push an update that "fixes" things and in general is supposed to improve the software but instead completely fucks over one of the most important parts of the software..... the custom fan profiles. These are now broken, the customization slider dots are out of bounds beyond 55c. They are stuck at 100% fans at temps beyond 55c and I absolutely am furious, because I don't need my fucking PC sounding like a jet engine when my CPU temps are only at 60-65c when gaming. I'm uninstalling…

          33 votes
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            4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

            Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

          • Lighting broken on latest update 3.6.0

            Latest version of CAM (3.6.0) does not detect the lighting on my Kraken. Both my Kraken and Grid firmware say V0 when going to Gear Icon > About Cam > Component Firmware Version

            20 votes
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              9 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

              If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

              C:\Users\Public\Documents\CAM
              C:\Program Files (x86)\NZXT\CAM\Logs

              By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

              Thank you.

            • HUE+ not detected in cam

              1) Check to see that your HUE+ unit and LED strips are lit up. If the strips are not lit up that means you have not connected them properly or they are malfunctioning. Make sure to connect the 5V to the 5V at the end of the strips.
              2) If everything is connected properly and it’s all lit up, try performing a fresh installation of CAM. You may have missing drivers and that’s why you can’t see the HUE+ tab.
              3) If step 2 doesn’t work, try cycling the USB connection by unplugging the USB header and either re-plugging it…

              5 votes
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                0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
              • "Please download or Update to latest CAM and Login on your PC for using your Android App"

                Android app is up to date, and I am logged in, yet this is all I can ever get :( Tried on several phones, same thing

                46 votes
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                  14 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →

                  Good afternoon, sorry for the inconveniences you are experiencing with your CAM mobile. The login is currently very slow, we are working on fixing this as soon as possible.

                  A few weeks back we had an issue where you could not log in at all, but that has been fixed already. If you have a different issue, please let us know so we can verify as well.

                  Thank you for your cooperation.

                • Congrats on screwing up everything possible on the last update.

                  Yeah, you guys broke it.
                  Don't release updates without testing them please.

                  28 votes
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                    4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                    If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                    C:\Users\Public\Documents\CAM
                    C:\Program Files (x86)\NZXT\CAM\Logs

                    By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                    Thank you.

                  • 1 vote
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                      2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                    • CAM 3.7.2 auto start not working!!!!!!!!!!!!!!!!

                      CAM 3.7.2 auto start does not working!! AGAIN!!! And Again!

                      All 3.6.xx + version have lot of different bug!!

                      Really what is the difficulty of writing and update a simple AIO program ?!

                      JUST FAN + PUMP + LED CONTROL ,That would be yours!!

                      WE DO NOT WANT such STUPID THINGS .. for example cpu-gpu overclocking , fps overlay etc etc ..

                      They have special programs for us that work normally!
                      (Cam is a piece of shit!)

                      The internet AIO forums are full of : people not buying NZXT product ,Because the CAM software needs to be added! WAKE UP…

                      9 votes
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                        0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                      • CAM 3.6.1 not detecting Kraken x62

                        Cam update 3.6.1 today broke my whole system, my Kraken x62 is no longer detected at all. Yesterdays update to 3.6 was fine but 3.6.1 today broke everything. Please fix this with 3.6.2 asap, thanks!

                        13 votes
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                          7 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                          Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

                        • CAM isn't working

                          I have a kraken x52 and isn't being recognized by CAM software. how can i solve this?

                          2 votes
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                            1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                          • CAM 3.7.3 Overlay Not Working on PES 2019

                            CAM 3.7.3 Overlay Not Working on PES 2019

                            8 votes
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                              0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                            • Last time u se me here.. Never buy this trash Produkts again.. Fuck you guys =D

                              Last time u se me here.. Never buy this trash Produkts again.. Fuck you guys =D and hello Corsair<3

                              7 votes
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                                0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                              • sebic@bossmail.de

                                OOM command not allowed when used memory > 'maxmemory'

                                What should i do now?

                                4 votes
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                                  1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                • Cam not showing on the right monitor every restart

                                  I have a dual monitor setup so I use my second monitor for my monitoring apps. I have cam set to open when windows starts and should open on my second monitor. However, just after the update, whenever I start my computer it defaults to my 1st monitor which is annoying cause I need to line it up again on my second monitor. How do I fix this?

                                  10 votes
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                                    5 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                  • what is wrong with u guys?!!!!! cmon!!!????

                                    Yesterday i updated cam software , due to this update i lost all of my custom profiles... so i had to set them up again wich was a pain in the ass. And now today i load up the "awesome" cam software and guess what its GONE AGAIN!!!!!!! , how many times do i have to set up my custom profile till it actually SAVES ? Cause right now this is really a pain in the ass, coming from such a big company , well im dissappointed, thats all i can say

                                    20 votes
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                                      5 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working better for many of our customers. If this issue continues to happen to you after updating, let us know so we can get in touch with you directly and figure out why. Sorry for the previous inconveniences, and thank you for your help.

                                    • 1 vote
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                                        1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                      • CAM seriously needs a fix. Lots of problems, whihc i am going to state here.

                                        So on friday, the day i updated CAM my CPU hit a record high temperature of 100 degrees idle. For no apparent reason. I have seen others having this problem, and CAM caused if for them. Then, i vigerously shut down my computer, took it apart and then put it back together to see if something had happened with the cables or something. CPU temperatures fell down, put they are still over 20 degrees higher than normal (idle). Then i get problems with my fans. Some times they spin, other times they dont. No failure with the cables or fans.…

                                        3 votes
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                                          1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                        • CAM Software doesnt install after windows re-install! Each time I press install i says "Cam has ended prematurely because of an error" HELP

                                          Im out of ideas! I have a kraken x62 and I need the cam software. I downloaded it from camwebapp and I doesn't want to install! I have tried downloading it 3 times and each time i get the same message: "Cam has ended prematurely because of an error. Your system has not been modified. To install this program at a later time, please run the installation again." PLEASE HELP. It's been a week now and I can't use my cooler properly :( Some people mention uninstall and reinstall, but there is nothing to uninstall. I dont understand why I…

                                          4 votes
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                                            2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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