CAM Bugs

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  1. I opened CAM, and I can no longer change my hue??? where do I go?

    no longer an option to change my hue in new update

    3 votes
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      0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    • New install of CAM 3.7.4 stuck at authenticating

      just downloaded newest version of cam available after previous one kept freezing. now i cannot even get logged in. every time i enter my login it just sits at authenticating endlessly. i have tried reinstalling 4 times. you guys and your shit software are going to fry my cpu!!!

      6 votes
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        0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
      • CAM Constantly resetting ANR profile

        CAM resets my ANR profile roughly every other day

        Smart Device has no driver errors, shows up properly in device manager and CAM

        Fans are all wired correctly, 2 3-way splitters, each controlling 3 fans, my watercooling pump is directly plugged into the motherboard

        I have reinstalled CAM & updated to the latest version without any changes.

        Currently running Windows 10 Enterprise, Version 1803

        My system:

        CPU: Ryzen 1700X
        GPU: 2x MSI RX 480 Gaming X 4GB
        Mobo: ASRock x470 Killer SLI/AC
        Memory: G-Skill Trident Z 3200mhz
        Case: H700i
        Fans: 1x Corsair ML 140, 3x Corsair HD120 RGB, 2X Corsair…

        8 votes
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          1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
        • Unable to change Kraken x62 Lighting

          I have not been able to change/update my Kraken X62 lighting after upgrading to Cam 3.7.4. Please help.

          16 votes
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            0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
          • Congrats on screwing up everything possible on the last update.

            Yeah, you guys broke it.
            Don't release updates without testing them please.

            27 votes
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              4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

              If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

              C:\Users\Public\Documents\CAM
              C:\Program Files (x86)\NZXT\CAM\Logs

              By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

              Thank you.

            • cant click agree

              https://gyazo.com/ff1907c3b9f837370044e480038b32a7

              I simply cant click on agree. I can click on disagree but simply not on agree. everytime i click on disagree it goes on guest mode or something and all my settings are gone.

              8 votes
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                0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
              • Adaptive Stuck at 100% CAM 3.7.4

                Got an h700i with a smart device/hue2/krakenx72 set up, all was well until I tried the adaptive noise reduction calibration.

                After going through calibration I hit update and now CAM is stuck at 100% for "We are determining the optimal settings for your system".

                Can't adjust fans at all anymore through CAM because it's still just hanging. I've tried uninstalling and reinstalling, as well as installing an older version of CAM, 3.5.88, and then updating and neither worked.

                The last few lines of the dated log in C:\Program Files (x86)\NZXT\CAM\Logs is:

                2019-01-11 11:28:22:CAMV2.Settings.DrivesPage/UpdateUI:C:\Windows\System32\drivers\SiLib.sys- at System.Diagnostics.FileVersionInfo.GetVersionInfo(String fileName)
                at CAMV2.Settings.DrivesPage.UpdateUI(MyComputer data)
                2019-01-11…

                3 votes
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                  2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                • CAM Version: 3.7.4

                  I chose the Adaptive Profile. I can't return to the Preset Profile because the process is not finished.
                  "We are determining the optimal settings for your system. Your result will be ready after a comparison measurement." 100%.
                  I reinstalled the software but it didn't help. The process started automatically.

                  5 votes
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                    2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                  • CAM 3.5.8 wont login today.....

                    booted pc like normal... i have CAM to start in startup..... wont login using my normal login. stuck loading at 0% and from what i've seen on other posts this is happening to quite a few people, please fix this, and for GOD SAKES test these updates before passing the bugs onto us!!!!

                    64 votes
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                      12 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                    • CAM Mini - Cuts off TOS Accept Form

                      When CAM launches (in mini mode) and displays the updated TOS message, it's impossible to click accept/ deny buttons because they're cut off by the mini window's size! I've got screenshots I can share.

                      5 votes
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                        0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                      • cam mobile not working

                        my cam mobile writes please download or update to latest CAM and login on your PC for usingyour android app cam wersion on PC is 3.6.5 and on my mobile I have the latest version android version is 7.1.1

                        20 votes
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                          3 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                        • 0 dB on the test for adaptive noise

                          In the tab for the adaptive noise, all the graf are at zero.

                          https://imgur.com/i4DwHvM

                          4 votes
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                            1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                          • Hue+ unknown usb device, does not appear in CAM.

                            Every time I get a CAM update Hue+ becomes a n Unknown USB Device and does not appear in the CAM software. The ONLY fix is to open my case, take my computer apart and unplug the Hue+ controller, then plug it back in. Of course I have to do this with the power on so it's an enormous pain. Uninstalling the device does NOT fix the problem.

                            7 votes
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                              0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                            • software agreement screen - pops up every time I boot

                              Why is this a thing now? Never saw an agreement screen before last week or so and now it pops up EVERY time I boot my PC. Very annoying. I click agree. WHY DOES IT NOT REMEMBER THAT!?

                              5 votes
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                                2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                              • Brightness control

                                Provide in the software an option to control the brightness of the leds (logo / circle) - intensity.

                                9 votes
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                                  1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                • Last time u se me here.. Never buy this trash Produkts again.. Fuck you guys =D

                                  Last time u se me here.. Never buy this trash Produkts again.. Fuck you guys =D and hello Corsair<3

                                  8 votes
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                                    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Cam used to see my Kraken X60 but now for some reason it has decided that it will not see it anymore?

                                    Cam used to see my Kraken X60 but now for some reason it has decided that it will not see it anymore? Why can't I just download the old Kraken software, it was slow to respond when changing fan speed but at least it worked.

                                    Also I am already on version 3.7.0

                                    9 votes
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                                      4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hi, here are the troubleshooting steps to try and get CAM to view your Kraken device please follow them and let me know if this works.

                                      If you are using a Kraken X31/X41/X61 and CAM is not detecting the device. You can try these troubleshooting steps
                                      Please go to the Devices Page and select “Detect Devices”
                                      Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
                                      Go into Control Panel and click on “View Devices and Printers” then remove the 690LC/Asetek Driver/Unknown USB Device and restart your PC. Then check CAM again.
                                      If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA

                                    • cam 3.7.4 fan control tab not there anymore

                                      Using Cam 3.7.4. The fan control tab has disappeared (again). I have uninstalled and reinstalled and it is still not there. Honestly CAM was much better in regards to the user interface before you changed its appearance earlier this year AND it worked absolutely fine. It was so much easier to use and navigate around. The last several versions after that have been terrible to use. Please fix this software. I don't want to have to uninstall it and go get msi afterburner or other software. to cut it short. Where is the fan control tab gone? why was this…

                                      9 votes
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                                        0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 4 votes
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                                          2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Fan control tab in CAM has suddenly disappeared

                                          As the title says. Randomly lost my fan control tab, and CAM is also reporting wildly random and high CPU fan speeds (anywhere from 2500rpm at idle to 18000rpm and everything in between. Using latest update, 3.7.4.

                                          4 votes
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                                            1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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