CAM Bugs

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  1. LED strips not detected on n7 motherboard

    I've just recently finished a build using NZXT's n7 motherboard, and my LED strips are not detected by CAM software despite them lighting up (in the default white). I'm currrently using both LED headers on the board, with two LED strips attached to each header. I've completed builds with this same set up before with no trouble, so I would like to know what the problem is

    6 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Good afternoon, please update to 3.6.5 and if your issue continues to occur, provide us with your program logs so we can verify why this is happening. Thank you.

  2. 3.7.2 Log in server unavailable

    Why login: Chances are if your using CAMS you have a product. Wake up team. Most just run it as guest because all we want is LED
    (An error occurred connecting to Server).

    Anyone have an alternative to CAM (led support) /win 10 /2018

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  3. CAM v3.6.7 breaks Kraken x61 Light

    Just updated CAM to v3.6.7 and I cannot longer change the LED light for the x61. WELL DONE NZXT, WELL DONE, AGAIN!!! Whatever colour I choose and 'apply', it reverts back to the default blue. GG. You are the best.

    Also, the on / off button does not work.

    3 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  4. Overlay will not come up in world of tanks

    Until this latest patch the overlay had stopped working in world of tanks . Now It works as the game is loading in....but then as soon as I'm in the garage.....no worky again. Try to manually start it....no joy !

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  5. reported fan speed

    7.3.2 CPU Fan Speed STILL not correct.
    Please fix this and forget all the other log in junk that doesn't work.
    I bought this to control the fan speeds. I would have never purchased this If I knew your software was so bad. Actually forget it. I am removing this piece crap controller from my system.

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  6. Kraken x61 not detected v3.5.80

    my X61 was detected by cam fine when I origionally built my system in 2014 with windows 7. Upon doing the free windows 10 upgrade cam still had no issues detecteding the x61. I have however done a complete fresh reinstall of windows 10 and CAM will now not detect my x61, the device manager finds the 690LC however will not let me update/install a driver.

    19 votes
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    4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, sorry for the inconveniences you are experiencing with our software.

    If you are using a Kraken X31/X41/X61 and CAM is not detecting the device. You can try these troubleshooting steps
    Please go to the Devices Page and select “Detect Devices”
    Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
    Go into Control Panel and click on “View Devices and Printers” then remove the 690LC/Asetek Driver/Unknown USB Device and restart your PC. Then check CAM again.
    If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA on the unit.
    If you do not see any these devices then that means that…

  7. Can't change language on version 3.6.2

    When updated to version 3.6.2 , Can't choose language on Settings.
    Only can choose English.
    Reinstall 3 times CAM 3.6.2 still same.

    The old version does not have this problem.

    5 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  8. Cam 3.6.2 no longer showing liquid temp and pump speed - X61

    Cam 3.6.2 no longer showing liquid temp and pump speed - X61
    Also, the displayed cpu fan speed is actually the case fan speed - ASUS Maximus VIII Impact motherboard.

    1 vote
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    The liquid temp and pump speed are displayed in the fan settings, by expanding the pump section. We will review the CPU fan speed issue. Thanks for letting us know.

  9. An error occurred while trying to communicate with server

    After 3.7.1 update i can no longer log into my cam profile on windows startup or manual startup. i get a error message stating "An error occurred while trying to communicate with the server". ive uninstalled and reinstalled many times and i have the same error. can i please get some troubleshooting steps because i really hate having to login as guest because i have to reset my kraken profile every time i start my machine.

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  10. GPU overclock and FAN adjustment BROKE

    GPU overclock and FAN adjustment BROKE

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  11. 3 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Fernando, are you logging in or are you using guest mode?
    When you make the modifications, do you apply them or just make the change and then go to a different tab or to your game? (I ask this because another user was not noticing the apply button on the bottom left, which made the changes not save, so when he turned his computer off, CAM would load the old settings that were saved)
    Lastly, a new version of CAM was published today (3.6.8) please update to that one and let me know if the issue is still occurring.

    Thanks.

  12. fps

    ive got a wierd thing happening with the cam software where for example im in gta 5 fraps tells me that im playing at 69 fps msi afterburner says 69 fps too but the cam overlay says 138 fps

    i run an lg ultrawide screen at 60hz a r9 290x tri-x edition 8gb gddr5

    2 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  13. can't see NOCTUA fans in Cooling section CAM

    I can't see NOCTUA fans in Cooling section, but they operate well. Yesterday I did see them.

    1 vote
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  14. cam is not showing the correct temperatures after the latest update

    cam is not showing the correct temperatures after the latest update

    5 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  15. Grid v2 no longer shows up

    Cam no longer shows grid+ v2 and just run fans at full speed. Kraken x62 works perfectly, swapped usb headers connectors between the two, kraken aways shows, the fans run threw the grid 2, so the cable is fine, cam is just not detecting it.

    Issues started after upgrading to cam 3.7.1, now even cam 3.70 isn't working.

    need some real help with this, have been troubleshooting cam for years, but this has seriously left me clueless, it even stopped me from logging in,

    3 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  16. CAM placement - small bug

    small bug with 3.6.0 / 3.6.1 - when CAM starts I move it to a specific place on my 2nd monitor but when I restart CAM / my PC its back on my main monitor in the center.

    4 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  17. I cannot sign in on Cam 3.6.0-3.6.1, and guest mode doesn't work

    I cannot sign in on Cam 3.6.0-3.6.1. I'm sure my email address and password are both correct. It keep show invalid I don't know why? I can sign in on your site with the same account!

    OK, I give up, but guest mode doesn't work, always stucks in 100%

    SO DO YOU WANT ME TO USE CAM OR NOT?

    3 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  18. your software completely sucks dick

    cam software sucks ass and need completely new dev team. Constant updates are bullshit. Original software worked fine and allowed complete modification of LED on kraken. New software is garbage, and needs constant updates to even operate properly.

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  19. "CPU Fan speed error detected" after latest update(s)

    After installing the latest updates (I think there were 2 updates, right?) my computer now gets the "CPU Fan speed error detected" when booting. The first update was installed normally (but deleted my preferences as others have pointed out), but the second one took ages to install (which I found strange). Today when I started my computer, surprise, it won't start: "CPU Fan speed error detected". I don't think this is a coincidence. NZXT, please help!

    I have a X62 on an Asus Z270E motherboard (I guess the rest of the components are irrelevant).

    1 vote
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    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

    Thank you.

  20. Can't log into My Account

    I am a Chinese user, and I can't log in to my account with CAM software since the 3.6.0 update. It shows "Invalid email address or password, please try again." I have tried changing my password and even applied a new account, but neither works for me. I could log in 100% fine before the update, so please fix this issue. Thanks.

    1 vote
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

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