CAM Bugs

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  1. CAM 3.3.5 Overlay not working for most games!

    The overlay isn't working with most of my games which is odd because it was working just fine about 2 weeks ago. I think it might have been an update that caused it to stop working but the only game it works on at thew moment is Overwatch.

    419 votes
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      136 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

      Hi there, please be sure you are on the latest version of CAM from camwebapp.com. The most current version is 3.5.3

      The overlay requires DirectX Runtime to be installed.
      Please install DX Runtime and then restart your PC and see if the overlay works. The link below will take you to the download site for the installer.
      https://www.microsoft.com/en-us/download/details.aspx?id=35

      Also make sure that you have tried manually enabling the overlay with the short keys (Shift + O). These shortcut keys can be changed from settings in CAM as well.

      If the instructions above does not work please let us know which games the overlay is not working on.

    • Cannot access settings when using Cam on second screen

      I use two monitors. My main 2560*1080 monitor and a second 1920*1080 monitor.

      Like many with multiple screens I prefer to use CAM on the second screen so I can see all the info when I'm gaming.

      However as soon as I move CAM to the second monitor I lose the minimize/maximise/close icons and all the settings icons.

      Main Screen - https://i.imgur.com/uc8pRo8h.png

      Second screen - https://i.imgur.com/d65vzjDh.png

      See the difference?

      59 votes
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        under review  ·  23 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
      • Stuck at calibration Step 2

        Stuck at calibration Step 2, when calibration is complete at Step 2 it goes to calculating and then the following error pops-up "Errors - Server return value without message" What does this mean? Cannot continue to step 3 so I can never set up my fans, Tried reinstalling cam 3 times also rerunning the calibration 5 times, still the same thing.

        24 votes
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          15 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

          Hi there, we seem to have having a server side issue at this time. Can you guys post your log files so we can further investigate on the cause of this issue?

          You can fine your log files in this directory.
          C:\Program Files (x86)\NZXT\CAM\Logs

        • after pc wakes from sleep mode, logo does not light up.

          Kraken X62
          CAM V-3.5.20
          windows 10 pro (Fresh install on new drive)

          If you need more info just ask

          35 votes
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            19 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
          • IOS App logs in but displays nothing

            IOS app installs ok and logs in fine. But displays nothing ?

            29 votes
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              11 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →

              Hi there, we’ll be launching a new update for the mobile app in a couple of weeks that should resolve these issues.
              Sorry for the inconvenience, and thanks for the cooperation.   

            • Kraken X52 ring doesn't change color

              Hello, I have an issue with my Kraken X52, the ring doesn't react with the cam software.
              When I choose a color for the ring nothing happens and the ring stays in blue.
              No issue with the logo it's working fine.

              What I have to do to change the color of the ring ?

              Thank you

              6 votes
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                10 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                Hi there, can you guys double check you are not in the sync mode option in the lighting page? Try adjusting the Kraken lighting lighting directly in the Kraken page.

              • GPU/CPU TEMP INCREASE WITH NEW UPDATE

                I updated CAM yesterday and immediately noticed that my CPU & GPU temps where on average 10-15c hotter than prior to the update. I’ve never received a temp warning until after this update. I only play two games, fortnite and PUBG. I have a gigabyte Aorus 1080ti and 8700k. Anyone else noticing a temperature increase according to CAM since the update?

                14 votes
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                  3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                • FANS FAIL ON COLD START OF PC

                  I Apologise for reposting:

                  This is critical on power up I should not have too "panic" that my performance PC fails to spin up on a start. Loading into Windows and then CAM fails to start my fans when I change Performance to fixed mode to initiate a spin up. INSTEAD, I have to switch off countless times on each start (this is not a good way to force fans to start) causing my system problems. See PC Spec:

                  OverClocked 4.4MHZ

                  Intel i7 5960X Extreme Octa Core CPU Processor (3.0 GHz, 20 MB Cache)
                  MSI Intel LGA2011-V3 Socket X99 Gaming…

                  7 votes
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                    11 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                    If you are experiencing an issue where the fans on the Grid+V3 are not spinning. Please check the specs on those fans. Each channel on the Grid+V3 can only support up to 5 watts and if you exceed that threshold the Grid+V3 will have a failsafe to shut off all the fans. At this time please shut off your PC and turn off your PSU. Then wait 10 seconds and turn your PSU and PC back on. See if the fans spin then.

                  • Problem with correct recogintion of HUE+ RGB strips and GRID+ fans

                    Hello,

                    my 4 LED strips connected to port 1 of the HUE+ are recogniced as rgb fans in the cam software. Also my noiseblocker B12-2 fans with max 1300rpm are not configurable and always spin with a lower rpm. It is sown in CAM, that some spin at around 600 rpm, and some at 0rpm, but in reality they are all the same speed.
                    I want to be able to configurate the speed but it´s not possible.

                    Here is what i tried to solve the Problem, but what didn´t work.
                    I deinstalled the software, shut down the pc, disconnected both,…

                    10 votes
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                      3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                    • CAM V3.5.60 Not recognizing my Kraken X52

                      I update my CAM software from V3.5.50 to V3.5.60 and after that it doen't recognize my cooler. Don't update it yet guys.

                      9 votes
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                        1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                      • gpu fan not spinning while gaming..

                        CAM held my gpu fans at 0% the whole time, while it did notice my gpu was at NINETY-SIX DEGREES. another feature to disable... msi afterburner it is, again

                        did not notice the temp til after i closed the game...

                        1 vote
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                          5 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                        • After the most recent Windows update my CAM software gets a pop up window saying Windows is stopping the software please close program.

                          I just allowed? a windows update and upon restart it says windows is stopping my cam software please close. My Hue+ lighting has not changed, but even after uninstalling and reinstalling version 3.5.30 Windows will not allow it to open.

                          16 votes
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                            7 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                          • X62 LED ring flickering

                            Dont know if this is the right place to write this issue..
                            I encountered that my X62 has some weird flickering with the LED ring.
                            Every few seconds the ring stutters/flickers a bit.

                            Is this a bug in CAM oder is my X62 broken?.....

                            Here is a video:

                            https://www.youtube.com/watch?v=XUhu_6uhZzU

                            You cann see it at 0:02, 0:05, 0:18, 0:24

                            4 votes
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                              3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                            • One LED is Tied To Logo?

                              I'm not sure if this has ever been addressed or seen, but one of the LED sections at the top of my Kraken X52 pump is tied to the logo. Basically, I can't change the logo color without that one changing with it and visa versa. Has anyone else experienced this?

                              5 votes
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                                1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                              • Bad Italian translation

                                The translation of "free" to "gratuito" is wrong: use "Disponibile" (available), "Libero" (free) or "Non usato" (not used/unused).

                                Furthermore, "Orario di accensione" (=boot up schedule) is wrong as well, use "Tempo di accensione" (=boot up time).

                                There are also some non-translated or misplaced labels:
                                - Cooling settings: "PRESTAZIONI Modalitá" should be written as "Modalitá PRESTAZIONI";
                                - Cooling settings: "Ventola RPM" should be written as "RPM ventola";
                                - Cooling settings: "Ventola velocitá" should be written as "Velocitá ventola";
                                - Cooling settings: "Pump RPM" should be "RPM pompa".

                                These are the labels I noted so far, there might be more.

                                4 votes
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                                  3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                • GPU/CPU TEMP INCREASE WITH NEW UPDATE PLEASE FIX THE ISSUES

                                  What is going on suddenly my CPU GETTING MAXED OUT ON TEMP WITH THE NEW UPDATE?

                                  9 votes
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                                    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                  • CAM 3.5.3 color picking in Hue+ menu is broken + cannot use the smartphone app

                                    Whenever i click on add color in any of the lighting modes of hue+ I encounter the bug over and over, it just makes a white line where the color picker should be and thats it. Whenever I try to login to cam mobile app it tells me that I need to download the newest version(which I have) this cam software is getting worse and worse and worse.

                                    3 votes
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                                      4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Fix for Missing Drivers/Fans

                                      If your fans aren't present:

                                      1 - Verify the drivers aren't installed by going to Device Manager and making sure you see 690LC devices with a warning
                                      2 - Browse to the C:\Program Files (x86)\NZXT\CAM\KrakenDriver folder (or wherever you installed CAM to) and run the KrakenDriver.exe app - this will walk you through installing them
                                      3 - Go to Device Manager and right-click each 690LC and select Update Driver, this will cause them to be detected as Asetek USB hubs (or something like that...)
                                      4 - Go to CAM to try detecting the Krakens again

                                      Dear NZXT, fix your installer…

                                      5 votes
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                                        1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                      • CAM freeze and lost recognized of kraken X62

                                        After some heavy CPU load, CAM freezes. Stop showing actual temperature and other values. Also after close/open CAM dont recognized kraken anymore.
                                        screens:
                                        [img]http://i.imgur.com/Icc0fIT.jpg[/img] - cam freez

                                        [img]http://i.imgur.com/5v9gFIL.jpg[/img] - after reopen cam not showing kraken.

                                        new windows 10 x64 installed
                                        got only CAM 3.3.5
                                        Restart PC help, CAM now show kraken, but after some time CAM freez again.

                                        Please don't close this topic before you actually help with this problem.

                                        72 votes
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                                          under review  ·  10 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                        • [BUG 3.5.50] Drivers won't stay installed

                                          First install the drivers installed and the software worked fine. After a few reboots, the drivers won't install. I read all the previous messages, I uninstalled, I reinstalled, Grid+, Hue+ and Kraken USB drivers simply won't stay installed. I can click install from the software, after a reboot they are gone. Already removed several times from add/remove software, Rebooted, reinstalled, drivers simply won't stay installed.

                                          Please look into this and fix it. Thanks.

                                          8 votes
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                                            1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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